THOUGHTS ON REDUCING BUREAUCRACY

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP89G00643R000100010018-6
• Release Decision: RIPPUB
• Original Classification: C
• Document Page Count: 6
• Document Creation Date: December 23, 2016
• Document Release Date: January 14, 2014
• Sequence Number: 18
• Publication Date: April 13, 1987
• Content Type: MEMO

Declassified in Part - Sanitized Copy Approved for Release 2014/01/15: CIA-RDP89G00643R000100010018-6
ROUTING AND RECORD SHEET
SUBJECT:
(optional)
Thought's on
Reducing BuiteaucAncy
FROM
EXTENSION
NO DD A Re istr
aaectot, CPAS
Room 7F16, HAtrus. Mfg.
DATE
13 ApAit 1987
TO: (Officer designation, room number, and
building)
DATE
OFFICER'S
INITIALS
COMMENTS (Number each comment to show from whom
to whom. Draw a line across column after each comment.)
RECEIVED
FORWARDED
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FORM 610 usurzaus
Declassified in Part - Sanitized Copy Approved for Release 2014/01/15: CIA-RDP89G00643R000100010018-6
U.S. Government Printing Office: 1985-494-834/49156
STAT
STAT
STAT
Declassified in Part - Sanitized Copy Approved for Release 2014/01/15: CIA-RDP89G00643R000100010018-6
13 April 1987
MEMORANDUM FOR: Executive Assistant, DDA
FROM:
Director STAT
Current Production and Analytic' Support
SUBJECT: Thoughts on Reducing Bureaucracy
REFERENCE:
Memorandum to Office Directors, dated 1 April,
Same Subject (DDA 87-0700) (Attached)
1. Rather than citing specific examples of bureaucratic
stumbling within our support mechanism, I prefer to generalize
the problems that have been encountered repeatedly by this
Office whenever support services are requested. I will do this
briefly by showing the various responses that CPAS has received
when seeking such services:
The request has been lost or misplaced. (Please
resubmit.)
The request was submitted to the wrong section or
individual. (Please resubmit.)
The request form was improperly filled out. (Please
redo and resubmit.)
The request has been stalled by a priority system
that has not been fully explained to the requestor.
(Wait.)
-- The service provided does not match the service
originally requested or was changed without the
requestor's input. (Unexplained government
guidelines were followed.)
The request is in process but the service component
is either unable or unwilling to give the requestor
a status report, which affects the requestor's own
plans and priorities. (We do not have the resources
to reply to your status request.)
CONE.I.DeNTIAr-
Declassified in Part - Sanitized Copy Approved for Release 2014/01/15: CIA-RDP89G00643R000100010018-6
STAT
Declassified in Part - Sanitized Copy Approved for Release 2014/01/15: CIA-RDP89G00643R000100010018-6
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2. To overcome situations such as those outlined above,
would propose for each support office in the DDA a Customer
Service/Quality Control Staff that would:
serve as a central focal point for all requests;
provide guidance to requestors on how and where to
submit requests;
monitor the process of the request once it has been
made;
advise requestors of resources available to
undertake or complete their requests;
have the necessary authority to intervene to
facilitate a request.
3. The personnel assigned to these staffs would be on a
staggered, rotational tour and would come from offices other
than the service organizations. To avoid burnout, tours would
be limited to two years. Thus, in effect, every office would
be monitored by outside personnel.
Attachment:
As stated
2
CONF TIAL
Declassified in Part - Sanitized Copy Approved for Release 2014/01/15: CIA-RDP89G00643R000100010018-6
STAT
Declassified in Part - Sanitized Copy Approved for Release 2014/01/15: CIA-RDP89G00643R000100010018-6
SUBJECT: Thoughts on Reducing Bureaucracy
Distribution:
Original
1
1
1
1
1
1
1
1
1
D/CPAS:
Addressee
DDI
D/CPAS
DD/CPAS
Executive Officer, CPAS
Chief, PDB
Chief, OPS
Chief, CSG
Chief, CDP
OD/CPAS (Chrono)
(13 April 1987) STAT
CONE_'?I.RE 1AL
Declassified in Part - Sanitized Copy Approved for Release 2014/01/15: CIA-RDP89G00643R000100010018-6
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Declassified in Part - Sanitized Copy Approved for Release 2014/01/15: CIA-RDP89G00643R000100010018-6
Declassified in Part - Sanitized Copy Approved for Release 2014/01/15: CIA-RDP89G00643R000100010018-6
Declassified in Part - Sanitized Copy Approved for Release 2014/01/15: CIA-RDP89G00643R000100010018-6
A, ?
MEMORANDUM FOR: Agency Office/Division Directors
FROM:
William F. Donnelly
Deputy Director for Administration
DDA 87-0700
1 April 1987
SUBJECT: Request for Your Thoughts on Reducing Bureaucracy
1. I know that there is nothing more frustrating than seeing one's
day-to-day work impeded by bureaucratic hold-ups. As an Office Director, I
had little tolerance for layers of bureaucracy and, in my current position,
I would like to do something about it whenever possible.
2. I would like you to give this topic some thought and to send me a
specific example of the most troublesome bureaucratic stumbling block you
face and your best suggestion for solving it. I cannot promise to handle
them all, but each one will receive serious consideration if it is something
the Directorate of Administration can contribute toward solving. I want our
support to you to be the finest and fastest possible within resources.
to:
3. Please involve your key managers in this effort. Send your thoughts
EXA/DDA, 7D18 Headquarters.
cc: DDI
DDO
DDS&T
ADMINISTRATI
William F. Donnelly
AL USE ONLY
Declassified in Part - Sanitized Copy Approved for Release 2014/01/15 : CIA-RDP89G00643R000100010018-6
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STAT