REPORT OF OTR TASK FORCE ON CRITICAL AGENCY TRAINING NEEDS

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP81-00896R000100200001-5
• Release Decision: RIPPUB
• Original Classification: C
• Document Page Count: 43
• Document Creation Date: December 10, 2016
• Document Release Date: December 13, 2000
• Sequence Number: 1
• Publication Date: January 5, 1977
• Content Type: REPORT

Approved For Release 2001/03/04: ciA-RDP81-00896R000100200001-5 5 January 1977 REPORT OF OTR TASK FORCE ON CRITICAL AGENCY TRAINING NEEDS hairman � -T ,011. YJ(.;.!..) Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: CIA-RDI41-00896R000100200001-5 CONTENTS Pave 1. Summary of Findings 1 2. Task Force Recommendations 3 3. Training Awareness 5 4. Management and Administrative Training 7 5. Clerical Training 10 6. Operations Training 11 7. Foreign Language Training 12 8. Information Science Training 13 9. Communications Skills Training 16 10. Intelligence Analysis Training 17 11. General Overview Courses 18 12. Critical Training Needs 19 Attachments 1. Questionnaire 2. List of Components Interviewed follows 19 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04 : CIA-RDF'81:00896R000100200001-5 1. SummarK_of Findings The OTR task force collated and analyzed the written and oral responses to nine categories of comprehensive questions on OTR training programs (Attachment 1). Approxi- mately 40 Office, Staff, and Area Division Chiefs or, in some instances, their representatives were interviewed. Their responses represent the views of 100 senior Agency officers (Attachment 2). The following is a summary of findings: There is general endorsement of OTR training. In fact, an overwhelming majority of respondents ask for more offerings of already oversubscribed courses (e.g., Midcareer, Managerial Grid, writing and briefing) in ord'er to accommeZate their components' training requirements in these areas. --General criticism focuses on enrollment restrictions ' such as Directorate quotas, course quotas, and grade prerequisites. For example, certain com- ponents in the DDI find grade-range prerequisites for courses in the management area low for their first-line supervisors, while some in the DDO find them too high. --The most "useful" and "critical" categories of training for all Directorates except the DDO are Management, Administration and Clerical Training, and General "Overview" or Orientation courses. In the DDO the major concern is Operations Training followed by Management and Foreign Language Training. --All Directorates are quite satisfied with the Language Learning Center's foreign language speaking classes, but suggest improvements are warranted in the foreign language reading instruction. -Information Science (IS) ranks last both as a "useful" or "critical" training program. Inter- viewees appear least informed on IS courses, however, often confusing them with Office of Data Processing (ODP) courses. Those commenting on the IS courses feel that course objectives are not consistent with their training requirements in this area. 1 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 ..� �1" Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 --Almost all respondents ask QTR to institute a good clerical orientation course for new employees and to reinstitute typing and shorthand classes. --Similarly, a more comprehensive program in communications skills (writing and bricfing) is desired by most components. --OTR, component or on-the-job, and external training are all necessary and complementary options according to those interviewed. ���. 'N. � Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 STATSPEC % Nkikg �� d Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 2. Task Force Recommendations The OTR task force makes the following recommendations, based on interviewees' comments and data analysis of completed questionnaires; these are exclusive of manpower and budgetary considerations: --OTR should concentrate its resources on areas of common concern and on CIA-specific training unavailable elsewhere. The variety of courses should be decreased and course offerings in "critical" areas increased. --Greater emphasis should be placed on providing training tailored to the specific needs of individual components, primarily in communications skills and management. Instead of disseminating unsolicited training advertisements on external training, OTR should circulate an in-house produced and evaluated information sheet on available external programs and courses. --To increase its utility, the OTR Catalog of Courses should be redesigned to list Courses by major category of training (e.g., Management, Operations) rather than alphabetical order. And within each category, the courses should be grouped to iden- tify if they are basic, mid-level, or advanced courses. Available external courses of proven value also should be included under each category. --To increase Agency-wide training awareness, OTR should annually brief Office, Staff, and Area Division Chiefs of each Directorate on the specifics of current OTR programs. --The Language Learning Center should maintain a record of clearable former Agency employees and others to teach and/or translate foreign languages. This list would be especially useful to the DDO 3 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 rr' L 21 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 --The Language Learning Center should Conduct a study to determine if the extent of claimed need by Agency components for more training in rending is of sufficient magnitude to increase OTR offering . --The Information Science Center should reevaluate course objectives and content in coordination with analytical components in the DPI and the DDSU. --OTR should establish an orientation course for new clerical and other non-professional employees. --If the intelligence production offices determine a need for formal training of new analysts, the new program should be conducted by a core of analyst- instructors on rotational assignment to OTR. 4 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 � � .� Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 3, Training Awareness a. The first goal of the questionnaire was to develop a statistical base from which the degree of Directorate awareness of OTR training programs could roughly be measured. To facilitate answering the question, the OTR programs were categorized: Management Operations Foreign Language Information Science Administration Clerical Communications Skills (Writing and Briefing) General "Overview" Attached to each questionnaire was an information guide that included OTR courses, listing each of them under the appro- priate program category. Task force data show that 42 percent of all respondents consider themselves as being aware of all areas of OTR training, 32 percent claim awareness of most OTR programs, and 23 percent cite knowledge primarily of training that is specifically applicable to their component's needs. A negligible 3 percent claim awareness Of only a few courses. It is the view of the task force, however, that this apparent high degree of general awareness is not matched in many instances with equal knowledge of general content, objectives, and target audience of several areas, particularly communications skills, information science, and a few Courses in management. The degree of training awareness in each Directorate*, expressed in percent**, is as follows: Category DDA DDO DDI DDSE/T All Areas 29 40 56 50 Most of Them 71 13 33 25 Those Applicable to .Component 0 40 11 25 Only a Few 0 7 0 0 None 0 0 0 0 *The DCI Area is not included in this report's data analysis because in an interview with its Senior Training Officer it was found that most of the DCI staff consists of senior personnel on rotation assignments whose training is primarily the responsibility of their parent component. **Throughout this report, all percentages may not add to 100 because of rounding. 5 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 1 " Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 b. Considering OTR training as a whole, 42 percent view the courses overall as generally meeting training requirements, and 51 percent feel the courses are useful in some areas but need improvement in others. Percentage distribution of these impressions by Directorate is as follows: Category DDA DDO DPI DDSFIT Generally Meets Requirements 50 47 40 33 Useful, But... 37 53 50 56 Useful, But Not, Essential 0 0 0 0 Prefer External, On-the-Job 12 0 10 11 Most of the comments relating to "Useful, But" are not of a sharply critical nature or imply a serious shortcoming. Rather they focus on refinement of course content, more courses tailored to claimed unique office needs, enrollment restrictions, and inadequate number of course offerings. c. As part of the training awareness section of the questionnaire, respondents were asked to identify which categories of OTR training are of most value to their component. Management and the general "overview" courses rank equally as being most useful. A percentage distribution Agency-wide is as follows: 18 Management 18 - General "Overview" or Orientation 14 Communications Skills 12 - Clerical 11 - Foreign Language 10 - Operations (essentially DDO respondents) 9 Administration 8 Information Science Percentage distribution by Directorate Category DDA is as DDO follows: DDI DDSEIT Management 20 13 21 17 General "Overview" 17 13 28 17 Communications Skills 17 9 14 17 Clerical 17 9 . 6 17 Foreign Language 0 20 14 10 Operations 3 28 0 5 Administration 14 6 3 10 Information Science 12 2 14 � 5 a � ia d��� 6 Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 r � t a i � �. Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 If the Management, Clerical and Administration -categories are combined in the above Agency-wide percentage distri- bution of most useful training, the ranking of categories is virtually the same as the ranking shown in the concluding section of this report on CRITICAL TRAINING NEEDS. 4. Management and Administrative Training a. In a broad sense, most respondents feel the management/administrative training program generally meets component requirements. A major criticism centers on difficulty in enrolling officers in courses at the time training is needed because of heavy enrollment backlog or because of grade restrictions. This demand for course enrollment tends to support the utility of OTR training in this area. Most interviewees recognize that management courses are generalized to serve all Agency components, and in this regard the courses are useful. Yet, a general desire is apparent for training that is tailored to what many components feel arc needs unique to their office. It is also nOted that as the GS grade of first-line supervisors and mid-level managers increases, greater use is made of external training. b. In addition to obtaining an overall view of management training, the task force attempted to determine the utility of this training at three levels: first-line supervisor, mid-level manager, and top-level manager. c. For first-line sunervisor, 44 percent of the respondents say that traininTTer this level generally meets requirements, and another 26 percent view the training as useful but needing improvement. The DDA has the highest favorable response (86 percent), with the other three Directorates grouped somewhat lower in the 33 percent - 44 percent range. Both the DDI (33 percent) and PDO (27 percent) have recurring comments that OTR courses are not applicable to their needs, and the DDI indicates considerable use of external or on-the-job training (22 percent). The percentage distribution of responses by Directorates is as follows: Category DDA DDO. DDI DDS1IT Generally Meets Requirements Useful,-But... Useful, But Not Essential Prefer External, On-the-Job Not Applicable .86 40 33 37 14 27 11 50 0 6 0 13 0 0 22 . 0 0 27 33 0 7 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 ' � ...I � 4 I., Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 d. In the "Useful, But" item, there is a call for scheduling more offerings of Fundamentals of Supervision and Management, and the Supervisory STI 1.1s course to accommodate oMaTi-e-ads. These basic courses, however, should give accordingto respondents--concentration on human behavior in an organization and administrative responsibilities with which a new supervisor is faced, including rights and procedures. The Managerial Grid receives high marks, and several components urge "Don't d-rop the Grid." All Directorates cite a strong need for training in writing and briefing. Component chiefs in the DDI nota that their first-line supervisors are at the CS-1.5 level and that OTR courses are for lower levels and keyed for "different kinds or supervisors In contrast, some DDO officers view the prerequisites as too high for their first-line supervisors. Also, the crid and Management Seminar are regarded as very helpful in flia- DDI, but it 7.-s diFfiCfflt to get people enrolled when these courses are needed the most. e. For mid-level managers, 49 percent of the respondents feel that OTR traihing -generally meets requirements, and 27 percent consider the training to be useful but needing improvement. Again, the DDA has the highest favorable response (86 percent) and the DDI the lowest (29 percent). Also at the mid-level, both the DDO (21 percent) and the DDI (29 percent) have several, respondents who feel is not applicable to component needs. Percentage of responses by Directorate is as follows: Category DDA DDO OTR training distribution DPI DDSFIT Generally Meets Requirements 86 43 29 50 Useful, But... 14 29 29 37 Useful, But Not Essential 0 7 13 0 Prefer External, On-the-Job 0 0 1 0 Not Applicable 0 21 29 13 f. In the "Useful, But" category, very few respondents could state clearly what hind of improvement is desirable. There is a general feeling that not much change is seen in the mid-level manager upon completion of training. Yet, there is a chorus for more offerings of courses to meet office demands. Although the Midcareer Course and Advanced Intelligence Seminar are not consid-Cied�in OTR as management courses, They are Trequently mentioned in this context by the components as very useful. As at the first-line super- visor level, several components urge that the Manaperial Grid not be dropped, and several also feel thaT-ilies-17CTTnson 1-eership Seminnr would be excellent exposure at th-J�FITI--- $ % L. 8 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 -1" 4 � Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 �- g. ' For top-level managers, 48 percent of the respondents feel that (711z tnirii lag generally meets requirements, and 28 percent view it as useful but needing improvement. The DDSEJ has the highest favorable response (75 percent), and the DDT the lowest (33 percent). In the DDO, 27 percent indicate OTR training is not applicable to management needs, and 22 percent in the DDT view the training as useful but not essential. Percentage distribution of responses by Directorate is as follows: Category DDA DDO DDI DDSETT Generally Meets Requirements 57 40 33 IS Useful, But... 43 27 22 25 Useful, But Not Essential 0 6 22 0 Prefer External, On-the-Job 0 0 11 0 Not Applicable 0 27 11 0 h. Little was offered by respondents on how top-level management training could be improved r The prevailing theme is that limited pertinent training is available, and more of what is contained in the Levinson readership Seminar should be offered. The Levinson course is given almost unanimous high praise. t 9 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 ' � t lo � ������� Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 S. Clerical Trainin_g_ a. The clerical category is separated from the rest of the management/administrative courses because of all the �areas considered, clerical training consistently emerges as being of major concern. There is a universal demand or expression of need for improved typing and shorthand and additional indoctrination and/or orientation for new personnel. The emphasis is strong enough to raise the question in the mind of the task force as to whether the right people are being hired. But since this study is limited to training, the spectrum of hiring practices was not further explored in the interviews. b. Only 43 percent of the respondents in all Directorates feel that clerical training generally meets requirements. Another 30 percent feel the training is useful but needs improvement. Within the DDI there is a 33 percent indication of on-the-job and external training and: an additional 22 percent indication that current clerical training is not applicable to needs. The percentage distribution by Directorates is as follows: Category DDA DDO DPI DDSU Generally Meets Requirements 43 40 33 50 Useful, But... 43 27 11 50 Useful, But Not Essential 0 7 0 0 Prefer External, On-the-Job 14 13 33 0 Not Applicable 0 13 22 0 c. In regard to typing and shorthand, such comments as "upgrading," "refresher," "inadequate," "improvement of skills," and "marginally skilled" are abundant. It should be pointed out that in the absence of courses at OTR in these fields at the present time, there is no handwringing in the Agency components; extensive use of external outlets is apparent. The prevailing view, however, is that it would be desirable if OTR resumed this form of training because it is convenient, probably less expensive, and. OTR standards would conform more closely than those of external courses to Agency needs. d. Interviewees are also vocal 'on the desirability of affording new clerical employees a better glimpse of CIA procedures, etiquette, familiarization, rules of the road, �e.0 � I .� � � � . , � % � 6, ������ 10 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 � � er". 40 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 general awareness of CIA purpose, and so forth. The main thrust is that without a basic familiarization, employees can embark on jobs without really knowing what they are doing and this can continue for months depending on the degree of receptivity and intuition of the individual employee. 6. Operations Training a. Operations training obviously is or major interest in the Operations Directorate, and 72 percent of DDO respondents view available training as generally meeting requirements. Another 21 percent find it useful but needing improvement in some areas. Among the perceptive suggestions emerging from the interviews are the following: --Operations training tends to neglect assessment aspects; whereas 75 percent of the emphasis is on the management of agents, only 25 percent is devoted to acquisition. --In an era of increasing concern for human rights, a start could be made in ethical consideration in agent handling, a field thus Car largely neglected. --There is a growing need for increasing specialized denied area tradecraft which is becoming too complex for components to handle. --The above fits in with another comment that some of the SE component training (now virtually exclusive) should be shared in the Senior Operations Course. --Clerical personnel should be entitled (when recommended) to enter the Introduction to Operations course. --More than one respondent noted that there is overemphasis in case officer training on tech- nical aspects which is demeaning the essential HUMINT aspect of agent operations. 11 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 b. Three questions regarding IS training were included on the questionnaire. The tabulated responses, in percent, are shown below: Is the Information Science program helpful to your component? ALL DIRECTORATES DDA DDO DDI DDS&T 17 It generally meets our requirements. 0 12 22 37 17 It is useful in some areas but.... 29 6 44 0 25 It is useful but not essential. 29 19 11 37 5 We prefer to use external training or to provide component and on-the-job training. 14 12 0 0 35 OTR training is not applicable to our needs. 29 50 22 25 Are graduates of the IS courses able to apply their computer and IS skills on the job? ALL DIRECTORATES 33 Yes 17 No 50 Not Applicable DDA DDO DDI DDS&T 57 20 44 30 0 13 22 30 43 67 33 40 Suggestions for improving the ISC's courses are: ALL DIRECTORATES 47 I recommend no changes. 20 should be improved. 7 --should be dropped because 0 should be added b�e-Fause 27 should be modified IF�this way -.� 14 DDA DDO DDI nnsu 50 100 22 40 17 0 33 20 0 0 0 20 0 0 0 0 33 0 44 20 Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 6:7: 4:411 Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 c. Interviewees were instructed to select "Not Applicable" (NA) if they were unfamiliar with an instructional program, or if these courses were indeed NA to their component. A greater number of interviewees chose NA for the IS questions than for any of the other seven training categories. In response to Question one, it should be noted that 35 percent of those interviewed selected NA, and another 25 percent marked "Useful, but not essential." The common impression of the IS courses, stated in various ways, is that "the IS course objectives are not consistent with my component's training requirements in this area." d. Of the four Directorates, the DDS&T is the most satisfied with the ISC program. Thirty-seven percent of the DDSU interviewees feel the ISC program generally meets their requirements, and 37 percent consider these Courses "Useful, but not essential." OTR Information Science training is supplemented by external training in highly technical areas. DDI analysts suggest the greatest number of course content modifications, 44 percent selecting "It is Useful, But...." The DDO does not utilize the IS program except for specific job positions. Fifty percent of DDO respondents selected. NA. DDA reaction varied equally between "It is useful in some areas but...." (29 percent), "Useful but not essential" (29 percent), and NA (29 percent). e. Of those who commented. on Question two, approximately twice as many found they could apply their IS skills as could not, but 50 percent found this question NA and commented they had little feedback in this area. Two interviewees answered both yes and no. f. Specific suggestions made in response to Question three,, are to improve the instruction in quantitative methods and statistics, provide IS students with job-related intelligence applications and utilize FORTRAN or APL instead of BASIC as a programming language. The majority of those interviewed comment that the most useful courses are System Dynamics, Managers I, and Managers IT. It is the inter.t7rewers' impression that these courses are also the most well known. Statistically, an equal percentage of interviewees ask for modification or improvement (47 percent) as 'for no change (47 percent) in the ISC curriculum. Seventy-seven percent of DDI respondents suggest modifications and improvements. IS Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03104: CIA-RDP81-00896R000100200001-5 9. Communications Shills Training a. The writing and briefing courses are widely touted as being useful, but the endorsements arc punctuated by calls for many more offerings to meet component needs. Only 38 percent of the respondents feel their needs arc met. The following percentage distribution by Directorate of the extent to which communications courses meet training needs demonstrates the general view that OTR should offer more courses: Category .DDA DDO DDI DDUT Generally Meets Requirements. 42 33 44 37 Useful, But.... 29 33 44 SO. Useful, But Not Essential 0 0 0 13 Prefer External On-the-Job 29 7 0 0 Not Applicable 0 27 11 0 b. Complaints generally focus on the difficulty of enrolling personnel in courses when the training is needed. Additionally, in the writing courses, some components feel the instruction does not meet needs peculiar to the office or that one cannot produce a writer in a two-week, part-time course. Yet, there is a general view that something has to be done to meet training requirements and short courses are better than nothing. BeCause of the enrollment backlog in OTR, some components (primarily in the DDA) use external training or have contracts with non-Agency instructors (DDI and DDSU) to supplement training requirements. (The above tabulation reflects this fact under "Useful, But" rather than "Prefer External, On-the-Job.") About 27 percent of DDO respondents feel OTR courses are not applicable to their needs. A substantial portion of those interviewed in the DDI and DDSETT suggest courses be developed for technical writing (as well as technical briefing), organization and presentation of complex data, and writing long finished intelligence papers. These recommendations confirm that in some instances OTR courses are too general. c. Throughout the interview process, it was apparent that some components are uncertain of the differences between Effective Writing and Writing Better Reports, and ' they tend to corTnse one with the other. Componelif that have used the year-old. Intelligence Briefing/Conference Leadership course assert that it has not maintained-11s initial hTh degree of effectiveness. s .0 a . � � � " 16 Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 t` Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 10. Intelligence Analysis Trainina a. Nine offices in the DDT and four in the DDSCiT responded to the questions on intelligence an Focus of comment was more on what kind of new training might be offered to analysts because OTR conducts only a limited number of courses that relate to the analytic function. Included in this small number are four information science courses, the Intelligence Process Course, and the advanced writing course titied-Witing Bettor Reports. b. A prevailing view is that the most useful training for an analyst occurs on the job, in specialized component training or, occasionally, in external training. Reaction to what OTR does offer is mixed. Virtually all respondents claim the Intelligence Process Course is very useful as an overview thTf�aU-gM-entiTilia-NAlity, and 80 percent of the responding Offices send their analysts to the course. Several comment, however, that it should be shorter than five weeks. Views on the utility of the analyst-related courses in information science vary considerably. Although ten of the thirteen responding Offices send people to these courses, 50 percent of them comment negatively on their utility or level of sophistication. Yet, the other 50 percent view them as generally meeting training requirements. Writing was identified as an area of concern, and there was consensus that much more has to be done to improve the writing skill of analysts. Obviously, this is a product presentation problem rather than one of analysis. Yet, it is a key function of the analyst. Several of the production offices utilize both OTR and contract training in this area, one office has a component course, and only a few routinely use OTR exclusively. c. For those components which use OTR exclusively, training is considered satisfactory. The reason claimed for limited use of OTR (only four offices) is that its course is for a heterogeneous Agency audience and does not focus specifically on the writing needs of analysts. Another prevailing negative comment is that one cannot teach a person how to write in a two-week, part-time, course. d. The task force request to recommend new training related to the analytic function produced a variety of ideas, but with no central theme surfacing: 17 Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 Logic Memory Improvement Semantics Taking Notes Analytic Approach to Writing Tailored Information Science War Gaming Problem Analysis Thinking Systematically Team Problem Solving Interdisciplinary Analysis 11. General Overview Courses In the opinions concerning the general courses which contain the seminars and other "overview" courses series, 89 percent state that those offerings are generally useful and meet the needs of the components. Over 75 percent recommend no change in these courses. The most consistently praised and the one with which most respondents seem familiar, is the Midcareer Course. There is general awareness of all courses,Th-61�76Verr.. Three quarters of the DDO personnel queried stress the essential nature of the relatively new course, International_Tconomics for Operations Officers... The few spec-Ern- recommndafaons emerging from various respondents--not purely individual suggestions--are the following: --About 35 percent of the sampling, mostly DDO, feels that relevant overview courses should contain some coverage on legal advice. Most realize that in this period of extreme change in this field, as it relates to intelligence, that precedents have not been established nor doctrine formed, but it, nevertheless, is extremely important to convey to all levels some concept of legal constraints and pitfalls which are and will continue to have impact on most managers. There is no � implication by respondents of trying to make everyone his own lawyer, but only to have one or more lectures in each applicable course addressing this confused area. --A large percentage of those interviewed feel strongly that all new personnel must have a general introduction course to the Agency and its 18 Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: CIA-RDP8.1-00896R000100200001-5 purpose; too many people, it is stated, arrive on board, commence working, and have few clues to CIA's raison_d'etr_e. Moreover, for the profes- sional emi-Aoyce, many of the components complain about low quotas for their candidates and inopportune timing of some courses. -A small percentage suggest the introduction of war gaming exercises to sharpen talents for crisis management as well as area familiarization courses for Africa and the Middle East. 12, Critical Training Needs a. The last item in the questionnaire sought to identify what areas of training are considered vital or critical to each component and what sources of training-- OTR, component/on-the-job, or external--are utilized for these critical areas. A percentage breahuown of all respon- dents clearly shows the most critical Agency-wide need is management, clerical, and administrative training. General orientation and communications skills (writing and briefing) rank equally as a distant second: 30 Management, Clerical, Administrative 18 General Orientation 17 - Communications Skills 14 - Operations (essentially DDO respondents) 11 - Foreign Language 5 Intelligence Analysis (only DDI respondents) Information Science b. Management and Clerical training is ranked first within each Directorate except Operations, where this category (along with Foreign Language) is listed second after Operations training. Percentage breakdown by each Directorate is as follows: DDA 50 - Management, Clerical, 29 - General Orientation 21 - Communications Skills 0 - Operations 0 Foreign Language 0 Information Science 0 Intelligence Analysis 19 Administrative Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 DDO 38 Operations 19 Management, Clerical, Administrative 19 Foreign Language 12 - Communications Skills '8 - General Orientation 4 - Information Science 0 - Intelligence Analysis DDI 26 Management, Clerical, Administrative 22 - General Orientation 19 - Communications Skills 15 - Intelligence Analysis 7 - Foreign Language 7 - Information Science 4 - Operations DDSEJT 38 - Management, Clerical, Administrative 19 Communications Skills 19 - General Orientation 13 - Foreign Language 6 - Operations 6 - Information Science 0 Intelligence Analysis c. Across all Directorates, OTR is viewed as the primary source for the identified critical training needs, component/on-the-job training ranking second, and external training third. The perceived use within each Directorate of these three sources of training appears to vary, however: OTR is the major source for the Operations Directorate in the critical areas it cites, component/on-the-job training ranks as an equal source with OTR in the Administration Directorate, and the DDI and DDSU are the most extensive users of component/on-the-job and external training. 20 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 : f`rt A.1 Attachm t 1 Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 , Background Information (filled in by fho interviewers) 1. Name 2. Directorate/Branch/Office/Component 3. Phone Number and Mailing Address 4. Time and Date of Interview 5. Interviewers "k. Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Noe SUhVEY OF CRITICAL TRAINING. NEEDS This questionnaire concerns the effectiveness and applicability of current training programs offered by the Office of Training. Our objective is to find out your perception. of how well OTR courses are augmenting the skills and capabilities of employees in your component. There are two phases to this survey. Initially, please mark your reaction to each question by circling the response(s) listed under "General Evaluation" which most clearly expresses your opinion about that particular item. In the second phase, this questionnaire will be used as a talking paper by a team of interviewers who will discuss OTR training programs with you personally. The time and date for this meeting have been arranged with your secretary. With your cooperation in completing the "General Evaluation" prior to our scheduled meeting, the interview should not exceed one hour. Candid responses are appreciated, and all comments will remain confidential. - For your reference, d list of all OTR courses, grouped by subject area, is attached. OTR FORCE '2( %I a 6-, ' ht. Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 ' Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 INTERVIEW GUIDE I. TRAINING AWARENESS A. 1 am aware of the training programs offered by OTR (Management, Operations, Foreign Language, Information Science, Administration, Clerical, Communication Skills [Writing and Briefing], and General "overview") which might be available and helpful to personnel in my component. COMMENTS: GENERAL EVALUATION I. Yes, all areas. 2. Yes, most of them. 3. Not all, but those specifically applicable to my component. 4. Only a few. 5. None of them before I received this form. ���,- B. My overall impression of OTR training is that: COMMENTS: GENERAL EVALUATION I. It generally meets our training requirements. 2. It is useful in some areas (please specify) but can be improved in others. (ffease specify) 3. It is useful, but not essential. Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 � -�71111 i � Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 4. We prefer to use external training, or to provide component and on-the-job training. 5. OTR training is not applicable to our needs. C. The following categories of OTR training are of most value to my component: COMMENTS: GENERAL EVALUATION 1. Management 2. Operations 3. Foreign Language 4. Information Science 5. Administration 6. Clerical 7. Communication Skills 8. General "overview" FOR THE FOLLOWING SECTIONS, II-VIII, COMPLETE ONLY THESE THAT ARE APPLICABLE TO YOUR COMPONENT. II. MANAGEMENT, CLERICAL AND ADMINISTRATION OTR has an extensive management, clerical and administrative training program. A. Do you feel this group of courses provides adequate training for clerical and secretarial personnel? COMMENTS: � GENERAL EVALUATION 1. It genera:lly meets our training requirements. rro-71-rp. :1, ; 4 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 t 2. It is useful in some areas (please speEify) but can be improved in others. TPlease specify) 3. It is useful, but not essential. 4. We prefer to use external training, or to provide com- ponent and on-the-job training. S. OTR training is not applicable to our needs. B. To what degree does this group of courses meet the training needs of the first line supervisor? COMMENTS: GENERAL EVALUATION I. It generally meets our training requirements. 2. It is useful in some areas (please specify) but can be improved in others. (please specifTTT 3. It is useful, but not essential. 4. We prefer to use external training, or to provide component and on-the-job training. S. OTR training is not applicable to our needs. L Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 r: 71At � Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 C. To what extent does this group of courses meet the training requirements of the mid-level manager? COMMENTS: GENERAL EVALUATION 1. It generally meets our training requirements. 2. It is useful in some areas (fease spec1i7) but can be improved in others. (please specai0 3. It is useful, but not essential.. 4. We prefer to use external training, or to provide component and on-the-job training. 5. OTR training is not applicable to our needs. D. To what degree does this group of courses meet the training needs of officers in top managerial positions? COMMENTS: GENERAL EVALUATION 1. It generally meets our training requirements. 2. It is useful in some areas ----fffeasc specify) but can be improved in others. --(please �.T---)e-a-fy)- (CY -Hill' 6 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 � ".1-1 N1 � Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 3. It is useful, but not essential. 4. We prefer to use external training, or to provide component and on-the-job training. 5. OTR trainfng is not applicable to our needs. E. The course(s) of highest utility in the areas of management and administrative training is (are): COMMENTS: GENERAL EVALUATION 1. Supervisory Skills 2. Fundamentals of Supervision and Management 3. Management Seminar 4. Levinson Leadership Seminar S. Problem Analysis and Decision-Making 6. Communication Skills (Writing and Briefing) 7. Administrative Procedures 8. Office Management Seminar F. My suggestions for improving the course offerings in management, clerical and administrative training are: COMMENTS: GENERAL EVALUATION 1. I recommend no changes. 2. should be improved. (pi-ease spacliy) 3. should be dropped (please specify) because 7 Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 � I Approved For Release 2001/03/04: dIA:14b.P81-00896R000100200001-5 4. should be added (please speciTy) because 5. I would modify the program in this way: (please speciTY) III. OPERATIONS Operations training should provide the shills needed by an operations officer to assess and recruit agents and to collect intelligence. Most of the olevationg rouyspc ny tradecraft, are conducted at the OTR A. In your component's opinion, does OTR's tradecraft training adquately prepare case officers? COMMENTS: GENERAL EVALUATION 1. It generally meets our training requirements. 2. It is useful in some areas (please speTify) but can be improved in others. (please spec-a:ITT- 3. It is useful, but not essential. 4.- We prefer to use component and on-the-job training. L 8 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 � Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 B. In my component's opinion, the most useful operations course(s) offered is: COMMENTS: GENERAL EVALUATION 1. Operations Course (Basic) 2: Senior Operations Course 3. Introductory Operations Course 4.. Countering Terrorist Tactics Course 5. Agent and Liaison Training IV. FOREIGN LANGUAGE Foreign language training is given through part-time and full-time courses in 22 languages for Agency employees and selected dependents. A. Does OTR's foreign language training program prepare those trained to satisfactorily fulfill their job requirements? COMMENTS: GENERAL EVALUATION 1. It generally meets our training requirements. 2. It is useful in some areas (please specify) but can be improved in others. (please specify 3. It is useful, but not essential. 4. We prefer to use external training, or to provide component and on-the-job training. S. OTR training is not applicable to our needs. ei 9 Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 7+. L , Approved For Release 2001/03/04 : C-IA-libP81-00896R000100200001-5 B. The most valuable type of language training for my component is: COMMENTS: GENERAL EVALUATION 1. Full-time training 2. Part-time training 3. Total Immersion Programs 4. External training S. Headquarters part-time training C. My suggestions for improving OTR's foreign language training program are: COMMENTS: GENERAL EVALUATION 1. I recommend no changes. 2. should be improved. (pre-ase specify) 3. should be dropped (please specify) because 4. should be added (please specify) because 5. I would modify the program in this way (please specify-J.- V. INFORMATION SCIENCE Information Science courses stress the application and use of Information Science and systematic methods of analysis in collection and analysis of intelligence, management, opera- tions, and support functions such as finance and personnel. The use of the computer is taught as a medium for applying many of these methods. C. 10 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04 -folik-fliD-1:81t-00896R000100200001-5 - A. Is the Information Science program helpful to your component: COMMENTS: GENERAL EVALUATION I. It generally meets our training requirements. 2. It is useful in some areas (please specifY) but can be improved in others. (please speCIT) 3. It is useful, but not essential. 4. We prefer to use external training, or to provide component and on-the-job training. 5. OTR training is not applicable to our needs. B. Are graduates of the Information Science courses able to apply their computer and Information Science skills on the job? COMMENTS: GENERAL EVALUATION A. Yes B. No C. Suggestions for improving the Information Science Center's courses are: COMMENTS: GENERAL EVALUATION 1. I recommend no changes. 2. should be improved. (please specify) 11 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 (r, t Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 3. should be dropped (please spC6ify) be 4. should be added (please specify) because 5. I would modify the program in this way (please speciTy) � VI. COMMUNICATION SKILLS OTR offers several Courses designed to enhance writing and briefing skills of Agency personnel. A. Which of these courses are most useful to your component? COMMENTS: GENERAL EVALUATION 1. Effective Writing (Basic) 2. Writing Better Reports (Advanced) 3. Effective Briefing (General) 4. Intelligence Briefing/Conference Leadership (primarily for analysts) B. To what degree does this group of courses meet the training requirements of your component? COMMENTS: 'GENERAL EVALUATION 1. It generally meets our training requirements. 2. Itis useful in some areas (please specify) but can be improved in others. ---fficase specify) I t I�1. Approved For Release 20011/63/04 : CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04 : CIA-RDP81-00896R000100200001-5 3. It is useful, but not essential. 4. We prefer to use external training, or to provide component and on-the-job training. 5. OTR training is not applicable to our needs. VII. INTELLIGENCE ANALYSTS Although OTR currently does. not have a training "program" in intelligence analysis, several course offerings are applicable to the analytic function. A. Please identify the courses that significantly augment the skills of your analysts. COMMENTS: GENERAL- EVALUATION 1. Information Science for Intelligence Functions 2. System Dynamics; Principles and Applications 3. Survey of Information Science Systems 4. Information Science for Imagery Analysis S. Intelligence Process Course 6. Writing Bettor Reports B. Does this group of courses provide adequate training for analysts in your component? COMMENTS: GENERAL EVALUATION 1. It generally meets our training requirements. 2. It is useful in some areas (please specify) '� 13 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 but can be improved in others. (please speafi) 3. It is useful but not essential. 4. We prefer to use external training, or to provide component and on-the-job training. 5. OTR training is not applicable to our needs. C. What new training related to the analytic function would you recommend? (Examples might be Logic or Intelligence Problem Analysis.) COMMENTS: VIII. GENERAL COURSES General courses offered by OTR--conducted primarily for new professionals and mid- and senior-level officers--are designed to acquaint, update, and broaden personnel with the Agency and Intelligence Community. A. Does this group of courses meet the objectives for which they were designed? COMMENTS: GENERAL EVALUATION 1. It generally meets our training requirements. 2. It is useful in some areas (please specify) but can be'improved in others. (=please specT771� ' 14 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 3. It is useful, but not essential. 4. We prefer to use external training, or to provide component and on-the-job training. 5. OTR training is not applicable to our needs. B. The most useful of these courses is: COMMENTS: GENERAL EVALUATION 1. Introduction to CIA 2. CIA Senior Seminar 3. Orientation for CTs 4. CIA Today and Tomorrow 5. The Midcareer Course 6. Advanced Intelligence Seminar 7. Intelligence Process Course 8. Administration Directorate Review: Trends and Highlights C. My suggestions for improving these "overview" courses are: COMMENTS: GENERAL EVALUATION 1. I recommend no changes. 2. should be improved. (please sii-C-Ty) 3. should be dropped (please specify) because 15 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 I II 4. Should he added (please specify) because 5. I would. modify the program in this way (please specify) D. Also included under "General" courses are a few courses on area and substantive familiarization. The most useful of these courses is: COMMENTS: GENERAL EVALUATION 1. USSR - Country Survey 2. China Familiarization 3. International Economics for Operations Officers - 4. Industrial Training Course IX. SUMMARY A. In your opinion: what areas of training are vital or critical for your component? COMMENTS: B. To what extent does your component utilize the following sources for training in these critical areas? 1. Office of Training: COMMENTS: GENERAL EVALUATION a. Exclusively b. For, most of our training c. For some of our training d. Occasionally e. Never (, _ Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: .CIA-RDP81-00896R000100200001-5 COMMENTS: COMMENTS: 2. Component or on-the-job training.? GENERAL EVALUATION a. Exclusively b. For most of our training c. For some of our training d. Occasionally e. Never 3. External training GENERAL EVALUATION a. Exclusively b. For most of our training c. For some our training d. Occasionally e. Never 17 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 I Approved For Release 2001/03/04: dIA-RDP81-00896R000100200001-5 Ireame Please use this page for any general observations or comments you wish to make. 18 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 GEVEPAL Fundamentals of Supervision and :4anacr,emont Le- Von Leadership Seminar Ma eatCommunications Itnagement Seminar Managerial Grid Problem Analysis and Decision Making Supervisory Skills SPECIALIZED MANAGE.= Administrative Procedures Career Counseling Equal Employment Opportunity Field Administration Management by Objectives Project Officer in the Contract � Cycle Az, ]kting Control Applied Financial Management Fundamentals of Budgeting Survey of Financial Management 117.CORDS File Systems and Procedures Forms Management Seminar Records Disposition I, II Records Management Survey OTR COURSES CLERICAL Fmployee Development Office Management Seminar Secretarial Administration OPERATIONS Chiefs of Station Seminar Countering Terrorist Tactics (includes Defensive Driving) DDO Operations Orientation for DDSC,T Introductory Operations Operational Records I, II, III Operational Records and Desk Orientation Operations Course (formerly Basic Operations Course) Persuasion Skills Preparing for Overseas Assignment Scientific and Technical Collection for DO1Officers Senior Operations (formerly Advanced Operations Course) Special Overseas Orientation C031;NICATION SKILLS Effective Briefing Effective Writing Intelligence Briefing/ Conference Leadership Writing Better Reports INFOMNTION SCIENCE Information Science for Financial Management Infonuation Science for Imagery Analysis Information Science for Intelligence Functions Information Science ;or M',-,a7,ers I Information Science for :,lanagers II Survey of Intelligence Information Systems System Dynamics CENTAL Administration Directorate Review: Trends and Highlights Advanced Intelligence Seminar China Familiarization CIA Senior Seminar CIA Today and Tomorrow Intelligence Process International Economics for Operations Officers Introduction to CIA (formerly Intelligence in World Affairs) Mddcareer USSR Country Survey Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Attachment 2 The following is a list of the offices, staffs, and divisions contributing to the OTR survey. In the DDO, several branches in each division were interviewed. Reorganization of the DPI was under way during the inter- view process. Consequently, the listing under that Directorate does not include the newly created units. DCI AREA Administrative Office, 0/OCI DDA AREA Office of DDA Office of Data Processing Office of Medical Services Office of Security Office of Communications Office of Logistics Office of Finance Office of Personnel DDO AREA Office of DDO East Asia Division Latin America Division Policy and Coordination Staff Soviet East Europe Division Near East Division African Division Central Cover Staff Covert Action Staff European Division Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 DDI AREA Office of DDI Office of Strategic Research Office of Weapons Intelligence Office of Geographic and Cartographic Research Office of Central Reference Office of Imagery Analysis Office of Scientific Intelligence Office of Economic Research Office of Current Intelligence Office of Political Research Office Office Office Office Office DDSU AREA of DDSEIT of Technical Service of DeveloDment ancl Engineering of Research and Development of FLINT National Photographic Interpretation Center +v. 2 Approved For Release 2001/03/04: CIA-RDP81-00896R000100200001-5 STATSPEC