DDA TRANSACTIONAL COST REDUCTION REPORT

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90M01364R000800340014-8
• Release Decision: RIPPUB
• Original Classification: C
• Document Page Count: 6
• Document Creation Date: December 23, 2016
• Document Release Date: September 10, 2013
• Sequence Number: 14
• Publication Date: July 15, 1988
• Content Type: MEMO

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Declassified in Part - Sanitized Copy Approved for Release 2013/09/10: CIA-RDP90M01364R000800340014-8
CONE AL
ROUTING AND RECORD SHEET
SUBJECT: (Optional)
DDA Transactional Cost Reduction Report
' FROM:
Edward J. Maloney
EXTENSION
NO.
OIT-0743/88
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DATE
111-1'STAT
Director of Information Technology
18 July 1988
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neclassified in Part - Sanitized Copy Approved for Release 2013/09/10 : CIA-RDP90M01364R000800340014-8
Declassified in Part - Sanitized Copy Approved for Release 2013/09/10: CIA-RDP90M01364R000800340014-8
CONFIDENTIAL
OIT-0743/88
15 JUL 198S
MEMORANDUM FOR: Deputy Director for Administration
VIA:
Executive Assistant to the DDA
FROM: Edward J. Maloney
Director of Information Technology
SUBJECT: DDA Transactional Cost Reduction Report
Attached is OIT's report on the only transactional cost reduction issue
scheduled for completion in the May-July period. This item, suggesting a
review of the organizational placement of the NPIC communications center, was
the subject of a recent IG inspection report and was resolved to the
satisfaction of the senior Agency managers involved. The response to the IG
report is attached. The memorandum of understanding discussed in paragraph
three of the IG response is under development. A status report will be issued
in September 1988.
Attachment
CONFIDENTIAL
STAT
STAT
? Declassified in Part - Sanitized Copy Approved for Release 2013/09/10: CIA-RDP90M01364R000800340014-8
STAT
Declassified in Part - Sanitized Copy Approved for Release 2013/09/10: CIA-RDP90M01364R000800340014-8
ISSUE:
Review the organizational placement
(OIT) and staffing (OC) of the
Communications branch of NPIC. (Has
led to confusion over Branch
responsibility and poor management,
staffing, and performance.)
ATTION STATUS:
This issue was the subject ofnrecent IG report.
OIT's response, which cited several changes other
than organizational placement, received concurrence
of D/NPIC, D/OC, DDS&T and DpA. memorandum of
understanding vonse is
scheduled for completion in mid-September 1988.
(--ket-C61(
ADMINISTRATIVE-INTERNAL USE ONLY
Xre.--e-Lt)
Declassified in Part - Sanitized Copy Approved for Release 2013/09/10: CIA-RDP90M01364R000800340014-8
Declassified in Part - Sanitized Copy Approved for Release 2013/09/10: CIA-RDP90M01364R000800340014-8
CONFIDENTIAL
OIT/TRIg
OIT-10207-88 LOGGED
4 MAR 1988
MEMORANDUM FOR: Inspector General
FROM:
SUBJECT:
Reference:
Edward J. Maloney
Director of Information Technology
Organizational Placement of the NPIC Communications Center
STAT
Inspector General Report, Recommendation # 4, dtd April 1987.
1. The information contained herein is in response to the referenced
Inspector General (IG) recommendation that the Director of Information
Technology (D/OIT), in concert with the Director of Communications (D/OC) and
Director National Photographic Interpretation Center (D/NPIC), undertake a
study toeppropriai.t
--,47ational placement of the NPIC
cne
Communications Center. Additionally, prior to determining the ?roper organiza-
tional placement, the DDA's suggestion to undertake a review of the problem
was addressed as well. To satisfy the IG recommendation and the DDA directive,
a fact-finding team consisting of members from the three Offices held a series
of discussions with managers and staff of the NPIC Communications Center; other
talks were held with individual Office components. In addition to concerns as
they were during the inspection and as they currently exist, discussions
covered operational issues, personnel, administrative and training issues. STAT
2. The members of the team agree that conditions and problems reflected
in the IG report were accurate at the time of the audit. A conclusion could
be drawn that a structured change might have improved the situation, however,
the team believes that most of the problems identified were personnel oriented
or related to the lack of oversight attention and not the result of organiza-
tional placement. Since the completion of the audit, and before this memo-
randum was written, actions have been taken in an attempt to alleviate the
problems. Specifically:
a. The Office of Communications (0C) has assigned a strong Chief and
Deputy Chief to the Center.
b. An Operations Officer position has been established and staffed
to attend to the day-to-day needs of the communicators and technicians,
i.e., managing training profiles, first-line career counseling, providing
general operations guidance for this very unique and complex Communications
Center, etc.
STAT
CONFIDENTIAL
----- Declassified in Part - Sanitized Copy Approved for Release 2013/09/10: CIA-RDP90M01364R000800340014-8
Declassified in Part - Sanitized Copy Approved for Release 2013/09/10: CIA-RDP90M01364R000800340014-8
4 CONF NTIAL
SUBJECT: Organizational Placement of the NPIC Communications Center
c. Individual training plans have been developed for each person
addressing that person's specific needs.
d. All employees are encouraged to participate in OIT's TDY program
which enables them to get training which will lead to certification in
skill areas not available at NPIC.
e. Seven positions, including those of the Chief and Deputy Chief,
have been upgraded.
f. OC has made a commitment to change the perception that NPIC
Communications Center is a "dumping ground" by staffing it with skilled
watch officers and communicators for a standard tour length, i.e., minimum
of three years, with the possibility of a fourth, if the employee so
desires. The current study team did, in fact, verify that OC has made
significant strides with regard to stablizing the tour length.
STAT
,g. OIT has renewed its commitment to provide close and continuous
oversight to the communications functions of the NPIC Communications
Center. Streamlining information flow and more frequent interaction
between the NPIC Communications Center, OIT, and OC ;4'1.13 he the prime
focus of attention. STAT
3. As indicated in paragraph 2, events appear to have overtaken the
initial IG audit in that the more serious concerns have been addressed, and in
some cases, rectified. Furthermore, discussions between the study team and
the NPIC Communications Center Staff strongly indicate that issues such as
training, poor morale, employee recognition, and closer interaction between
upper management, front line supervisors and the communications officers are
actively being addressed. Additionally, it has been determined and agreed
upon by the respective offices, that a Memorandum of Understanding (MOU) is in
order which clearly defines the role of the three offices in terms of their
commitment, and support to the Communications Center. Specifically, the MOU
will address items such as funding, staffing, training, and administrative
support, along with identifying responsibility for each office.
4. Finally, the fact-finding team concluded that, based on the results
gathered, no purpose would be served by changing organizational placement of
the Communications Center at this point. However, it was the consensus of the
team that all suggested actions defined above and to be defined in the MOU, be
implemented and/or closely adhered to in order that the situation at the
Communications Center does not revert to that which existed durin the
referenced IG audit.
STAT
? Declassified in Part - Sanitized Copy Approved for Release 2013/09/10: CIA-RDP90M01364R000800340014-8
STAT
Declassified in Part - Sanitized Copy Approved for Release 2013/09/10: CIA-RDP90M01364R000800340014-8
Declassified in Part - Sanitized Copy Approved for Release 2013/09/10: CIA-RDP90M01364R000800340014-8
STAT