DI RESEARCH PLAN FOR OCTOBER 1988-JUNE 1989

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90M01364R000800170001-1
• Release Decision: RIPPUB
• Original Classification: S
• Document Page Count: 18
• Document Creation Date: December 27, 2016
• Document Release Date: November 23, 2012
• Sequence Number: 1
• Publication Date: November 4, 1988
• Content Type: MEMO

sEcRET
Declassified in Part - Sanitized Copy Approved for Release 2012/11/23
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Office of the Deputy Director for Intelligence
25X1
A,trvi
NOTE TO: TO: Deputy Director for Administration
SUBJECT: DI Research Plan for
tober 1988-June 1989
? Attached is the DI Research Plan for the
first three quarters of FY 1989. Throughout the
Plan, you will notice a stron. - .hasis on such
25X1 ke current issues
25X1
As was the case last year, I am sending the
Plan to the NFIB members, a number of senior
policymakers, Ambassador Armstrong, and the
oversight committees. The DI office directors
will also be using appropriate sections in their
contacts downtown, particularly with new
25X1 policymakers during and after the transition
I would value your comments on specific,
25X1 topics or program coverage.
25X1
"-Richard J. Kerr
Deputy Director for Intelligence
-?
CL BY SIGNER
DECL OADR
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STA
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ROUTING AND RECORD SHEET
SUBJECT: (Optional)
9.,A aca
OIT Division Chiefs' Conference
LOGGED
- FROM:
-
EXTENSION
NO.
/ 1 6 ;Z
C/MSD/MSG/OIT
DATE
4 Nov 88
TO: (Officer designation, room number, and
building)
DATE
OFFICER'S
INITIALS
COMMENTS (Number each comment to show from whom
to whom. Draw a line across column after each comment.)
RECEIVED
FORWARDED
i. DDA
7D18 HQ
? ----`, ' ,
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2.
3.
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4.
5.
6.
7.
8.
9.
10.
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12.
11
14.
15.
FORMUSE PREVIOUS
1-79 V EDITIONS
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0IT-1162788
2 November 1988
MEMORANDUM FOR: Deputy Director for Administration
FROM: Edward J. Maloney
Director of Information Technology
SUBJECT: OIT Division Chiefs' Conference
Rae,
1. This will confirm your scheduled nresenfition at the OIT
SI-AT Division Chiefs' Conference on Tuesday,
SI-AT 8 November 1988, from 1930 - 2030 hours. We have cleared you with
security for arrival between 1730 and 1800 hours so that you can join
us for cooktails and dinner.
2. Your presentation on "Team Building" will be the kickoff event
in our conference. It is my goal that our conference will be a
meaningful and productive exercise in team building and networking by
those officers critical to the performance of OIT's mission. We
appreciate your assistance in this regard and look forward to hearing
your thoughts on team building and the ensuing discussion.
STAT
STAT on extension
3. If there are any nuestions, please contact me or
STAT
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MEMORANDUM FOR:
FROM:
SUBJECT:
Carmen,
CONFIDENTIAL
14 October 1988
Executive Assistant/DDA
Chief, Management Services Division/OIT
ChiefsiAdetii-47-
-
1. Attached is a copy of the agenda for the NR8 OTT Division
25X1 Chiefs' Conference to be held on 8 - 10 November
2. The DDA has agreed to speak on the evening of Tuesday, .8
November. Please pass this agenda to him and express Mr. Maloney's
appreciation for the time he is taking to make our conference a success.
3. If there should be any questions, please contact me on
OcY1 extension
25X1 (secure) or on AIM (userid
25X1
25X1
*** APPENDED BY:
Thank you for your help.
DN: October 14, 1988 AT: 2:32 PM ***
CONFIDENTIAL
11 October 1988
ILLEGIB
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CONFIDENTIAL
MEMORANDUM FOR: See Distribution
25X1 FROM:
Chief, Management Services Division/MSG
SUBJECT: 1988 OIT Division/Chiefs' Conference
1. The Director of Information Technology has invited you to attend the
25X1 OIT Division Chiefs' Conference to be held on 8 10 November 1988 The
theme of this year's conference is "teamwork" and our agenda has been
structured to enhance the critical teaming and networking necessary for the
accomplishment of our. Office mission. In this regard; we have also broadened
the attendance base to include representatives of our contractor force and
those OIT careerists on rotation/detail.
2. A copy of the conference agenda and a listing of attendees are
attached for your information. Overnight accommodations will be provided
either on base or at nearby motels. Please confirm your attendance to the
undersigned no later than Friday, 14 October.
3. This memorandum is also being sent to you in hardcopy form with a
"Management Skills Profile" package that you and a mix of your
supervisors/peers/subordinates should complete and return to us as soon as
possible. These will be evaluated by our Office of Training and Education and
will form the basis for some interesting and informative discussions.
4. Lastly, please note that a pre-conference meeting will be held by the
Director of Information Technology for all attendees on Wednesday, 2 November
25X1 1988, at 1530 hours in the OC/OL Conference Room (2C-19, ).
25X1 5. If there are any questions, please contact me on extensio
25X1 (secure) or on AIM (userid
25X1
CONFIDENTIAL
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CONFIDENTIAL
Distribution:
1 - Director of Information Technology
1 - Deputy Director of Information Technology
5 - Each Group Chief
53 - Each Attendee
3 - ISC
1 - Subject File
1 - LSS Signer
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CONFIDENTIAL
OIT DIVISION CHIEFS' CONFERENCE
8 - 10 November 1988
LIST OF ATTENDEES
Office of the Director
Management Services Group
Development Services Group
Network Services Group
Requirements and Plans Staff
Arch. and Tech. Planning Staff
Executive Officer
Management Services Division
Information Services Division
Support Staff
Human Resource Program
Human Resource Program
Contracts Division
Technical Security Division
Development Services Division
Corporate Systems Dev. Division
CAMS Project Office
Systems Engineering Staff
U.S. Networks Division
Communications Engr. Division
Domestic Field Division
Digital Network Services
Maintenance Management Division
Customer Assistance Division
?Data and Voice Services Division
Information Management Division
Installations Division
Service Desk
O/C/NSG
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CONFIDENTIAL
Computer Operations Group
Engineering Services Group
Other Offices and Directorates
Contractors
Guests
Operations Division
Production Division
Technical Services Division
Integration and Planning Staff
Operations Duty Office
Operating Systems Division
Data Base Systems Division
Office Products Division
Data Communications Division
System Planning & Evaluation Div.
DA/OF
DA/OS
DCl/OIG
DCl/OCompt
DCl/OCompt
DCl/SIO
DCl/SIO
DI/OSWR
DI/OIR
DI/CPAS
DI/OIR
CONTEL
Eaton
TRW
IBM
CSC
QSI
Wang
DA/OMS
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CONFIDENTIAL
TOPICS AND STRATEGY FOR "OIT ISSUES"
1. Available Topics:
(a) employee development;
(b) office image and customer relations;
(c) 100% CAP;
(d) what should OIT managers look for in their successors;
(e) what discontinuous developments in the next 5-10 years
will dramatically affect OIT and CIA;
(f) what is/should OIT be doing to increase managerial
accountability and initiative.
2. Strategy:
This exercise has been structured so that teams will be paired -- one to
present on an issue and the other to challenge the position taken (i.e. be
devil's advocate). The challenge teams will know the subject of the
presentation they must challenge but not the actual positions
taken by the other team; they must build their challenge on a real-time basis.
The three senior officers present shall constitute a scoring committee and
award the OIT Medallion to the team demonstrating the best "presence."
CONFIDENTIAL
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CONFIDENTIAL
OIT DIVISION CHIEFS' CONFERENCE
8 - 10 November 1988
Tuesday, 8 November 1988
1700 - 1900 Hours:
1730 - 1815 Hours:
1900 - 1930 Hours:
AGENDA
Arrival and check-in
Dinner [optional]
Welcome, Introduction to our Agenda,
Organization of our Teams, and Tasking
193D -2030 Hours: "Team Building" --
A_Discussion-with-Mr_Huffstutler?DDA.1
2000 - 2200 Hours:
Social Camradarie and/or Team Preparation
[as required]
Wednesday, 9 November 1988
0645 - 0715
0715 - 0815
0900 - 1000
Hours:
Hours:
Hours:
1000 - 1100 Hours:
1100 - 1200 Hours:
1200 - 1300
1300 - 1500
1500 - 1600
Hours:
Hours:
Hours:
1600 - 1700 Hours:
Tai-Chi Program
Breakfast [by teams]
Team Introductions to the Assembled Group --
("You are a new OIT service organization;
you must sell yourself to the 'Group';
discuss name, motto, logo, strengths, etc.")
First Round Volleyball Tournament
"OIT Issues" --
Assignment and Topic Selection
Lunch [by teams]
LifeLine Exercise [by teams]
Management Skills Profile --
Briefing and Review of Results
"What I Look For in Senior Peo le" --
A Discussion with DD/OIT
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1700 - 1730 Hours: Happy Hour
1730 - 1815 Hours: Dinner [by 'teams]
1815 - 2200 Hours: Social Camaraderie and/or Team Preparation
[as required]
Thursday, 10 November 1988
Challenges
0645 - 0715 Hours: Wake-up Program (OMS)
0715 - 0815 Hours: Breakfast [by teams]
0900 - 1100 Hours: "OIT Issues" --
Team Presentations and
1100 - 1200 Hours: Second Round Volleyball Tournament
1200 - 1300 Hours: Lunch
1300 1400 Hours: "Exenutive
Wellness" -- A
Discussion with
25X1
OMS
1400 - 1500 Hours: Management
Skills Profile
--
Team Discussions
1500 - 1600 Hours: "The
Critical Factors: What the Agency Looks
for In SIS Nominees and Senior A pointees"
25X1
-- A Discussion with'D/OP
1600 - 1630 Hours: Wrap-up
CONFIDENTIAL
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19 September 1988
MEMORANDUM FOR:
Executive Assistant/DDA
STAT
FROM:_
Chief, Management Services
Division, OIT
SUBJECT:
Status Report olONI Goals for 1988 I
REFERENCE:
Your Note of 2 September 1988, same subject
This is in response to your referenced note; our status report follows
and is keyed En the Ewn ackground DDA memoranda. Please contact me on
STAT extension or AIM (useri should there be any
questions.
In re DDA 88-0066, paragraph 2.a. GOAL: We will strive to improve customer
relations, service standards and responsiveness.
1. Customer service is the number one goal of the Office of Information
Technology and we have taken decisive action to structure our Office and to
position our assets in order to deliver the highest quality central computing
and records management services to the Agency.
2. To more directly apply necessary resources to customer problems, to
clarify functions, and to improve lines of authority, we formed the Network
Services Group which will be responsible and have the necessary resources for
providing all data and voice communications services to our customers. The
Group is formed from those units formerly in the Customer Service Group as
augmented by the Domestic Field Division and the Communications Engineering
Division.
3. To provide the necessary and equitable allocation of OIT resources to
,our customers, we established a Requirements and Plans Staff within the Office
of the Director of Information Technology to be responsible for managing and
tasking all customer requirements other than the routine maintenance of
OIT-supported equipment.
4. We also established an Architecture and Technical Planning Staff
which is responsible for working with our customers and the Customer Standards
Committee to establish hardware and software standards for ADP procurements in
order to insure the necessary connectivity for all Agency ADP users.
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5. To monitor our delivery of services, Levels of Service (LOS)
standards were established, approved by the Customer Standards Committee, and
distributed. We also established the Services Management Board and the
Operations Scheduling Panel to review, approve, and schedule all changes to
the operations hardware and software in an effort to meet those service
standards. We also centralized availability reporting and monthly briefings
are provided to the members of the Customer Standards Committee.
? 6. To improve our delivery of main-frame computer services, we are
aggressivply automating many of the manual functions in the Computer and
Communication Centers to reduce errors and improve availability and processing
throughput. Examples of successful automation efforts are the Consolidated
Cosole Operations (CCOP), which reduce the number of terminals and operators
required to manage our computer systems, and the automated tape stackers which
reduce the number of tapemounts by operators and improve processing time.
7. To improve the delivery of software development, we have initiated a
broad-based outreach program to our customers. In all instances, customers
are invited to OIT planning and standards development sessions; indeed, we
view the customer as a necessary and active participant in the development
team. In many other instances, we have reached agreement with other
components to detail permanently OIT development teams where they can work
closely with our customers and their projects. We view such teams as the
singularly most effective way to provide quality development services to our
customers.
8. We established the OIT Service Desk to provide our customers with a
single point of contact for information and assistance and for reporting
problems concerning the general services provided by OIT including, but not
limited to, computer terminals, secure and non-secure telephones and
telecommunications. More recently, we have initiated planning for the Voice
Messaging System which will provide our customers with immediate access to
system availability data and direct access to technicians skilled in
particular types of OIT-supported equipment.
9. We initiated a multi-faceted effort in the area of electronic forms
including the creation of a standalone prototype system, an automated Form
4340 to request telephone and terminal service for our customers, and a new
Form 2600, Document Courier Receipt, which is not only more economical to
produce and user-efficient, but, more significantly, utilizes barcoding for
automated tracking and improved record keeping.
10. We spearheaded the acquisition of the new Agency workstation and, in
conjunction with our customers, established standard hardware and software
configurations, simplified and automated the ordering process, and developed
handbooks to assist customers in using the new workstation.
11. Recognizing the difficulties in metro area communications, we
completed significant efforts to upgrade the microwave service, particularly
during bad weather, and to provide more secure and non-secure lines between
Agency installations.
12. And, recognizing our continued committment to our disabled employees
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and customers, we established the Physically Challenged Employee Resource
Information Center (PCERIC) to provide ADP assistance to those employees with
disabilities.
In re DDA 88-0066 paragraph 2.b. GOAL: We will continue efforts to increase
the numbers of minorities in the Directorate and encourage their advancement.
1. We are committed to this goal; during this fiscal year:
o we converted 4 members of the Minority Undergraduate
Students' Program to full-time staff employment;
o we converted 1 minority summer-only employee to full-time
staff employment;
o we enrolled 3 new students in the Minority Undergraduate
Student Program;
o we continue to employ 2 minority Student Trainees (co-ops)
at the present time; and,
o we entered on duty 3 STOKES candidates.
In re DDA 88-0066 paragraph 2.c. GOAL: We will fit up and begin the move
into the New Headquarters Building while continuing daily support to the
Agency with a minimum of down time and inconvenience to those being supported
and those being moved.
1. Both were successfully
moved to the ew Headquarters Building Computer Center over the Memorial Day
and Labor Day weekends, respectively, with a minimum of down time and
inconvenience to the user. In the words of our IBM contractors, these were
the largest and most complex moves of a computer system against a fixed
deadline in history. In both cases, the systems were restored to full
operating capability significantly ahead of schedule.
2. To date, numerous components, including DS&T/OTS, DI/OSWR, DI/NESA,
DI/OEA and various OIT units, have relocated to the New Headquarters Building.
The data processing and communications needs of our customer offices were
carefully coordinated and satisfied before and after their office moves. Next
day system accessibility after the office relocation is the standard support
provided by OIT; on numerous occasions, same day system accessibility for
critical applications has been accommodated. Of all office ADP devices
relocated to the New Headquarters Building during Fiscal Year 1988, 98 percent
were made operational during, or the day after, the office relocations.
3. We opened two new Information Service Centers in the New Headquarters
Building to provide high quality registry, data output, and communications
services to NHB components. These centers were opened one week prior to
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office moves to minimize disruptions in their information handling
requirements.
In re DDA 88-0066 paragraph 2.d. MAL: We will further define the standards
for "corporate data base" and continue the process of having the offices
within the DA jointly move toward meeting that standard for automated data
processing.
1. The Corporate Data Base standards continue to be developed with the
finalizing of the Integrated Database Management System Standards, Procedures
and Guidelines and with the drafting of a Data Administration process for all
IDMS applications within the DA. This will ensure an integrated data
dictionary that will provide data definitions and rules on how the data may be
accessed and used. This will greatly facilitate the development of new data
base applications in the DA. Initial accomplishments include the
establishment of a single dictionary development environment and the
development of a global database structure for the sharing of personnel,
insurance, and training data.
In re DDA 88-0066 paragraph 2.e. GOAL: We will expand career development
efforts, increase management training and establish a DA Executive Development
Program.
1. Our committment to career development is evidenced by our recent
adoption of an occupationally-based evaluation panel system and the
appointment of chairpersons for each occupational group to provide counseling
on training, assignments and other career matters.
2. We have also aggressively pursued management and executive
development training as evidenced by our initiation of an OIT Management
Development Seminar, a series of Customer Relations Workshops, and a study by
Price Waterhouse to determine the full scope of our management training needs.
3. We continue to encourage external full-time undergraduate, graduate,
and executive training. During the past year we sent one employee each to
Harvard, Carnegie-Mellon, and the National War College. We also placed one
employee in the highly-prestigious President's Exchange Program. Lastly, as
part of OIT's Fellowship Program we sponsored 6 individuals for full time
training -- 2 at the graduate level and 4 at the undergraduate level.
In re DDA 88-0066 paragraph 2.f. GOAL: We will strive to improve managerial
accountability, discipline and follow-up.
1. Through mergers with elements of OC and the former OIS, and more
recently, reorganizations within OIT, we created a crisp, responsive
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organization capable of bringing to bear all of the technical resources
necessary to resolve a customer's problems without unnecessary bureaucratic
involvement. A typical example is the recent formation of the Network
Services Group which is responsible for all aspects of a customer's voice and
data instruments and connectivity. Another example is the creation of the
Technical Security Division responsible for all aspects of computer and
information security (INFOSEC) within the Office of Information Technology.
2. We developed an aggressive on-going dialogue with selected
outstanding leaders in private industry to discuss and view firsthand how
managerial accountability and initiative are achieved and maintained. It will
be our challenge to apply these lessons to our unique operating environment.
3. We initiated a policy of delegating to line management the
authorities necessary to serve our customers; we recogize that these are the
individuals who are capable of serving our customers and that they must be
empowered to act.
4. In addition to the LOS meetings (see comment (4) in re Paragraph 2.a.
goal), many units established reporting requirments which highlight service
statistics and discuss the resolution of particular problems. For example,
the OIT Service Desk developed a data base to track the length of time to
respond to trouble calls; as a follow-up, morning meetings have been initiated
to review troubles which have not been resolved within two days.
In re DDA 88-0066, paragraph 2.g. GOAL: We will, in collaboration with other
concerned elements of the Agency, take steps to improve the counter-
intelligence posture of the organization.
In re DDA 86-1166, paragraph 2.j. GOAL: The surge of additional resources into
the technical security arena should be maintained.
1. At present, there is no evidence that a hostile intelligence service
or other nations have successfully penetrated Agency computer systems. This
record can be preserved only through the wise application of increased
resources and extreme vigilance. A description of significant activities
follows.
2. To improve our counterintelligence posture and to better coordinate
the Office's INFOSEC program and make it more responsive, productive and
accountable, we established the Technical Security Division which will focus
on improving the security and control of information processed and stored on
Agency telecommunications and automated information systems. Three additional
positions have been established; more have been requested from the Office of
Security.
3. A multi-faceted program has been has been established:
o develop and maintain a cadre of INFOSEC specialists;
o develop and maintain an on-line database of INFOSEC
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9. SIGMA Task Force - The Office is also a participating member of two
of the Task Force panels.
o Threat and Risk Panel - Risk management is an integral
part of developing an effective security program. The
panel is charged to assess factors affecting security of
automated information systems overseas throughout its
life-cycle and to develop a methodology for assessing
the risk.
o Projected Automated Information System Panel - This panel
is charged with projecting long range automated information
systems security requirements for overseas sites.
10. Information Security Policy Panel - TSD is an active participant in
this Agency panel which was established to review, formulate and recommend
INFOSEC policy applicable to all Agency components.
In re DDA 86-1166, paragraphs 2.h.i. GOAL: ... better coordinate the
activities of OC and OIT ... [and] ... upgrade and recapitalization of our ADP
facilities and capabilities.
1. The reorganizations between OC and OIT and within OIT have produced a
more crisp and responsive organization; notwithstanding, regular joint
planning sessions are held between the offices to maximize our return on
investment and the benefits of our fast growing technology.
2. Our committment to continual upgrading and recapitalization of our
technology base continues unabated and ranges from the procurement of a new
generation work station, to wideband network enhancements, to mainframe
enhancements as evidenced by the procurement of the CRAY Supercomputer. In
addition, we work hand in hand with the Office of Communications to bring to
full operating capability the new generation message hardware and software
systems MERCURY and MHF. Similarly, we work with IMS/DO to provide needed
connectivity today and to assist in their planning and development for the
next generation in field automation -- Project DOLPHIN. We extend similar
services to each office in the Agency. In sum, our goal is to provide our
customers with the latest is reliable and effective computing services now and
in the future.
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