SECRETARY/SUPERVISOR ATTITUDE SURVEY ON NEW SECRETARY SYSTEM
Document Type:
Collection:
Document Number (FOIA) /ESDN (CREST):
CIA-RDP89-01127R000500120002-6
Release Decision:
RIPPUB
Original Classification:
C
Document Page Count:
9
Document Creation Date:
December 27, 2016
Document Release Date:
January 16, 2014
Sequence Number:
2
Case Number:
Publication Date:
October 31, 1986
Content Type:
REPORT
File:
Attachment | Size |
---|---|
![]() | 496.01 KB |
Body:
?1r)
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
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STAT
STAT
STAT
STAT
STAT
ROUTING AND RECORD SHEET
SUBJECT: (Optional)
FROM:
WWSB ON OMS SECRETARY/MANAGER ATTITUDE QUESTIONNAIRE
C/PMCD/OP
EXTENSION
NO
),135(1
ATE
3 1 OCT 1986
TO: (Officer designation, room number, and
building)
DATE
RECEIVED
FORWARDED
OFFICER'S
INITIALS
COMMENTS (Number each comment ,to show from whom
to whom. Draw a line across column after each comment.)
DD/PA&E
14
EO-D/OP
NO'
4 k186
DD/OP
1-601-6,
Attached is the OMS/PSD
attitude survey for secretaries
and managers overseas and
domestic. It is the
unclassified version of the one
distributed at headquarters on
20 October. Although PSD is the
author, PMCD agreed to take care
of the electronic dissemination
of the one going overseas. Once
we have your release, we will
send electronically to DA/SSA
who will coordinate release with
DO/GIS.
D/OP
8
1986
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)OP
NV 1986
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FORM 61 0 USE PREVIOUS
1-79
EDITIONS
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
? CONFIDENTIAL
IP
STAT
CONFIDENTIAL
SUBJECT: SECRETARY/SUPERVISOR ATTITUDE SURVEY ON NEW SECRETARY SYSTEM
y Fe.,14 87
1. Following is an attitude survey for secretaries and their supervisors
to complete and return Atemaat. The survey asks for information about the new
secretarial career system as well as secretarial job satisfaction. The first
section is to be completed independently by the secretary and the second
section, beginning at para 5, is to be completed independently by the
supervisor. Please make a copy of the questionnaire for each secretary and
supervisor, send in the answers, and then destroy all field copies. Answers
may be written on the survey form and the hardcopy pouched directly, EYES
ONLY, to OMS/PSD or answers can be sent by telepouch to OMS/PSD. To ensure
complete anonymity, please do not put your name on the survey forms. Thank
you. We appreciate your taking the time to answer the questions.
2. Attitudes Toward the Secretarial Career System
(For Secretaries to Complete. Supervisors see para 5):
The questions in this section deal with your attitudes and opinions about
the Secretarial Career System. There are no right or wrong answers to any of
these statements. Do not spend too much time on any one statement.
For each of these questions please indicate on a 5-point scale how much you
agree or disagree. The points on the scale are defined as follows:
A - Agree
B - Tend to agree
C - Undecided
D - Tend to disagree
E - Disagree
1. The Secretarial Career System will have a negative effect on the
secretarial occupation.
2. I will be paid more fairly under the new pay system.
3. My future will be brighter under the Secretarial Career System.
4. Training will be very important for advancement under the
Secretarial Career System.
5. The satisfaction I get from working for the organization will not
change much with the new system.
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Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
?
6. The salary that I receive under the new system will be more
competitive with private industry.
7. Fewer secretaries will leave the organization because of the new
Secretarial Career System.
8. It will be difficult for me to get the training I'll need to
advance under the newsystem.
9. The Secretarial Career System will have a positive effect on
morale.
10. I'll have less responsibility under the Secretarial Career System.
11. Even with the new system I'll probably leave the organization to
work somewhere else.
12. Under the new system I'll feel more like part of a team.
13. With the new system I will be expected to participate more in
making decisions.
14. Overall, I am not in favor of the Secretarial Career System.
15. The Secretarial Career System will improve communication between
ire and my supervisor.
16. Compliance with training requirements will be very disruptive in
my office.
3. Job Satisfaction Inventory (For Secretaries to Complete)
The statements in this section ask you how you feel about your job. If
you have more than one supervisor, pool your feelings and give us your best
response. For each of these statements please indicate on a 5-point scale how
much you agree or disagree. The points on the scale are defined as follows:
A - Agree
B - Tend to agree
C - Undecided
D - Tend to disagree
E - Disagree
17. I have experienced a growth in skills over the past year.
18. My job requires me to be creative.
19. My co-workers give me less cooperation than they should.
20. My supervisor watches me too closely.
21. I am getting paid as much as I would outside the organization.
22. My supervisor gives confusing instructions.
23. Current opportunities for advancement are excellent.
---724. Some aspects of my job are too difficult for me.
25. I rarely see the results of my work.
26. Management fails to explain adequately to employees the reasons
for its actions.
27. My supervisor listens to my suggestions.
28. I would turn down a chance to change my present job for one of
equal pay, security, and status.
29. My supervisor makes too many technical mistakes.
30. I get along well with my co-workers.
31. I have done a good job.
32. There are too many people telling me what to do.
2
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
1111 1111
33. I can trust my supervisor.
34. I would probably advance more quickly in private industry than in
this organization.
35. My supervisor makes sound decisions.
36. My supervisor is unwilling to act on new ideas that I think have
merit.
37. I successfully complete a project or some aspect of it every week.
38. My supervisor gets along well with his boss.
39. I am rarely asked to participate in the planning of my career
development.
40. I know what my supervisor thinks of me and my work.
41. In terms of interests and attitudes I have a lot in common with my
fellow workers.
42. My work bores me.
43. My supervisor has shown interest in my career development.
44. My chances for promotion in this organization are good.
45. At the end of the day I wonder what I have accomplished.
46. I can make my ideas known to management.
47. For the work I do I am underpaid.
48. I feel ill at ease in the presence of my supervisor.
49. My supervisor allows me to make my own decisions on how I do my
work.
50. I have enough work assigned to keep me busy.
51. My present job is in the area of work (not necessarily the same
job) I wish to remain in permanently.
52. I get challenging, important assignments.
53. My supervisor fails to provide me with the materials, information,
or assistance I need to do my best work.
54. Management makes an effort to solicit my ideas outside the formal
suggestion system.
55. I am discouraged in my present job.
56. There is a communication gap between management and employees.
57. my supervisor is well-qualified technically.
58. My job is usually so easy it isn't interesting.
59. my rate of advancement has been slower than I was led to believe.
60. I usually receive praise for my work when I have done a good job.
61. Decisions affecting my assignments and career are made with little
regard for my own preferences.
62. The longer I work for this organization, the more I feel I belong.
63. I have little opportunity to use my abilities in this organization.
64. Current promotional opportunities are fair.
65. The method used to evaluate my performance leaves much to be
desired.
66. Sometimes I feel that my job counts for very little in this
organization.
67. I really feel part of this organization.
68. If I have a complaint to make, I feel free to talk to someone in
management.
69. I feel I contribute to the office-team effort to get the job done.
70. Filling in a questionnaire like this is a good way to let
management know what employees think.
71. I think some good may come from a questionnaire like this.
3
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
4. Demographic Information (For Secretaries to Complete)
The questions in this section deal with your position in the organization.
72. What is your current grade under the new secretary schedule?
A. Secretary Trainee
B. Secretary
C. Senior Secretary
D. Executive Secretary
73. Which do you feel is most accurate in describing your skills and
abilities?
A. Secretary Trainee
B. Secretary
C. Senior Secretary
D. Executive Secretary
74. Which do you feel is most accurate in describing the level of
duties in your present job?
A. Secretary Trainee
B. Secretary
C. Senior Secretary
D. Executive Secretary
75. How many years have you worked for this organization?
A. Less than one year.
B. At least one year but less than three years.
C. At least three years but less than five years.
D. At least five years but less than ten years.
E. Ten years or longer.
76. Do you work full time or part time?
A. Full Time
B. Part Time
END OF SECRETARY'S PART OF THE SURVEY
4
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
Declassified in Part- Sanitized Copy Approved forRelease2014/01/16 : CIA-RDP89-01127R000500120002-6
5. Attitudes Toward the Secretarial Career System
(For Supervisors to Complete)
The questions in this section deal with your attitudes and opinions about
the Secretarial Career System. There are no right or wrong answers to any of
these statements. Do not spend too much time on any one statement.
For each of these questions please indicate on a 5-point scale how much you
agree or disagree. The points on the scale are defined as follows:
A - Agree
B - Tend to agree
C - Undecided
D - Tend to disagree
E - Disagree
1. The Secretarial Career System will have a negative effect on the
secretarial occupation.
2. My secretary will be paid more fairly under the new pay system.
3. My secretary's future will be brighter under the Secretarial
Career System.
4. Training will be very important for advancement under the
Secretarial Career System.
5. The satisfaction my secretary gets from working for the
organization will not change much with the new system.
6. The salary that my secretary receives under the new system will be
more competitive with private industry.
7. Fewer secretaries will leave the organization because of the new
Secretarial Career System.
8. It will be difficult for my secretary to get the training she'll
need to advance under the new system.
9. The Secretarial Career System will have a positive effect on
morale.
10. My secretary will have less responsibility under the Secretarial
Career System.
11. Even with the new system my secretary will probably leave the
organization to work somewhere else.
12. Under the new system my secretary will feel more like part of a
team.
13. With the new system my secretary will be expected to participate
more in making decisions.
14. Overall, I am not in favor of the Secretarial Career System.
15. The Secretarial Career System will improve communication between
me and my secretary.
16. Compliance with training requirements will be very disruptive in
my office.
5
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
Declassified in Part- Sanitized Copy Approved forRelease2014/01/16 : CIA-RDP89-01127R000500120002-6
JJJ.L11.1
6. Management Perceptions of Secretarial Job Satisfaction
(For Supervisors to Complete)
The statements in this section ask you to evaluate how you believe your
secretary feels about her job. We are interested in your perceptions, so
please do not ask your secretary for "the answer." If you have more than one
secretary, pool your feelings and give us your best response.
For each of these statements please indicate on a 5-point scale how much
you believe your secretary would agree or disagree. The points on the scale
are defined as follows:
A - Agree
B - Tend to agree
C - Undecided
D - Tend to disagree
E - Disagree
17. My secretary feels that she has experienced a definite growth in
skills during the past year.
18. My secretary thinks that her job requires her to be creative.
19. My secretary feels that her co-workers give her less cooperation
than they should.
20. my secretary thinks that I watch her too closely.
21. My secretary believes that she is getting paid as much as she
would outside the organization.
22. My secretary thinks that I give confusing instructions.
23. My secretary believes that current opportunities for advancement
are excellent in her occupation.
24. My secretary thinks that some aspects of her job are too difficult
for her.
25. My secretary believes that she rarely sees the results of her work.
26. My secretary thinks that Management fails to explain adequately to
employees the reasons for its actions.
27. My secretary feels that I listen to her suggestions.
28. My secretary believes that she would turn down a chance to change
her present job for one of equal pay, security, and status.
29. My secretary thinks that I make too many technical mistakes.
30. My secretary feels that she gets along well with her co-workers.
31. My secretary feels that she has done a good job.
32. My secretary thinks that there are too many people telling her
what to do.
33. My secretary believes that she can trust me.
34. My secretary thinks that she would probably advance more quickly
in private industry than in this organization.
35. My secretary thinks that I make sound decisions.
36. My secretary thinks that I am unwilling to act on ideas that she
thinks has merit.
37. My secretary believes that she successfully completes a project or
some aspect of it every week.
6
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
?
38. My secretary thinks that I get along well with my boss.
39. My secretary feels that she is rarely asked to participate in the
planning of her career development.
40. My secretary knows what I think of her and her work.
41. In terms of interests and attitudes my secretary believes she has
a lot in common with her fellow workers.
42. my secretary feels that her work bores her.
43. My secretary feels that I have shown interest in her career
development.
44. my secretary thinks that her chances for promotion in this
organization are good.
45. At the end of the day my secretary wonders what she has
accomplished.
46. My secretary thinks that she can make her ideas known to
management.
47. My secretary feels that she is underpaid for the work she does.
48. My secretary feels ill at ease in my presence.
49. My secretary feels that I allow her to make her own decisions on
how she does her work.
50. My secretary thinks that she has enough work assigned to keep her
busy.
51. My secretary believes that her present job is in the area of work
(not necessarily the same job) she wishes to remain in permanently.
52. my secretary thinks that she gets challenging, important
assignments.
53. My secretary believes that I fail to provide her with the
materials, information, or assistance she needs to do her best
work.
54. My secretary thinks that management makes an effort to solicit her
ideas outside the formal suggestion system.
55. My secretary feels discouraged in her present job.
56. My secretary thinks that there is a communication gap between
management and employees.
57. My secretary thinks that I am well-qualified technically.
58. My secretary thinks that her job is usually so easy that it isn't
interesting.
59. My secretary thinks that her rate of advancement will be slower
than she was led to believe.
60. my secretary usually receives praise for her work when she has
done a good job.
61. My secretary thinks that decisions affecting her assignments and
career are made with little regard for her own preferences.
62. The longer my secretary works for this organization, the more she
feels she belongs.
63. My secretary thinks that she has little opportunity to use her
abilities in this organization.
64. My secretary thinks that current promotional opportunities are
fair.
65. My secretary thinks that the method used to evaluate her
performance leaves much to be desired.
7
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6
?
66. Sometimes my secretary feels that her job counts for very little
in this organization.
67. My secretary really feels part of this organization.
68. If my secretary has a complaint to make, she feels free to talk to
someone in management.
69. My secretary feels she contributes to the office-team effort to
get the job done.
70. My secretary thinks that filling in a questionnaire like this is a
good way to let management know what employees think.
71. My secretary feels that some good may cone from a questionnaire
like this.
7. DEMOGRAPHIC INFORMATION (For Supervisors to Complete)
72. Your current grade is:
A. GS-7, GS-8, or GS-9
B. GS-10, GS-11, or GS-12
C. GS-13, GS-14, or GS-15
D. Senior Service - level 1 or 2
E. Senior Service - level 3 or higher
73. Which do you feel is most accurate in describing your secretary's
skills and abilities?
A. Secretary Trainee
B. Secretary
C. Senior Secretary
D. Executive Secretary
74. Which do you feel is most accurate in describing your secretary's
level of duties in her present job?
END
A. Secretary Trainee
B. Secretary
C. Senior Secretary
D. Executive Secretary
75. How many years have you worked for this organization?
A. Less than five years.
B. At least five years but less than ten years.
C. At least ten years but less than fifteen years.
D. At least fifteen years but less than twenty years.
E. Twenty years of longer.
Thank you, PSD/OMS.
8
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2014/01/16: CIA-RDP89-01127R000500120002-6