TRANSACTIONAL COST TASK FORCE REPORT

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP91B00060R000100180008-8
• Release Decision: RIPPUB
• Original Classification: C
• Document Page Count: 25
• Document Creation Date: December 27, 2016
• Document Release Date: February 11, 2013
• Sequence Number: 8
• Publication Date: October 19, 1988
• Content Type: MEMO

Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
CONFIDENTIAL
OIT 0987-88
19 OCT 1988
FROM: Edward J. Maloney
Director of Information Technology
SUBJECT: Transactional Cost Task Force Report
1. Attached is the Office of Information Technology report on the status
of those transactional cost issues scheduled for the August-October 1988 time
period. As you know, several of the issues are related to improving customer
service. OIT has been working hard to improve in this area and we believe
that this effort is beginning to show positive results.
2. We have had to request an extension on the development of an on-line
telephone directory. As we describe in our response, this is a thorny problem
whose resolution will require further study. We believe we can develop a
definitive proposal by the January time period.
3. If you have any questions on the attached OIT responses, please
contact me or the OIT representative to the Transactional Cost Task Force,
Attachment:
As Stated
DOWNGRADE TO UNCLASSIFIED WHEN
SEPARATED FROM ATTACHMENT
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
CONFIDENTIAL
DISTRIBUTION:
Original - Addressee
2 - DDA w/att
2 - D/OIT w/att
2 - MSD/MSG w/att
3 - ISC wo/att
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
CONFIDENTIAL
Transactional Cost Task-Force: OIT Issues
REQ COORD
WITH
INFORMATION TECHNOLOGY
- Review the organizational placement OC
(OIT) and staffing (OC) of the
Communications Branch at NPIC. (Has
led to confusion over Branch ,
responsibility and poor management,
staffing, and performance.)
Improve the timeliness of services; e.g.,
getting telephones and computer lines and
equipment installed, removed, repaired
and/or relocated. Look at simplifying
procedures for getting work requests to
the appropriate office and effected.
- Develop a tracking system for ADP and
telephone requests so that offices may
receive a status report on work orders.
Improve the prioritization of requests for
data and voice services within each
directorate.
Suggestion: Automate telephone work
orders.
Contract work differently.
- Redu.:e the number of coordination points
within OIT for a standard and nonstandard
ACP 1,rocurement.
Suggestion: Vest responsibility in one
OtT element (as opposed to six).
- AL.'.c~.nate or modify forms for use on word
pr!xxAssors. Explore on-line coordination.
TIME FRAME FOR COMPLETION
MAY - JULY 'AUG- OCT NOV - JAN FEB - APR
X
March complete
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
ADMINISTRATIVE - INTERNAL USE ONLY
INFORMATION TECHNOLOGY
- Foccs on identifying individuals or
components having full responsibility
for a project and assign adequate
authorities to improve coordipation.
- Continue automation efforts
(I'ARs, STARS, ELECTAS, Travel
A'i mation, Commercial Logistics
Ap_?lication System, etc.)
- Have the Agency phone book put on-line
with updating by components as changes
occur.
Extension from Aug-Oct requested
REQ COORD TIME FRAME FOR COMPLE'!"'ON
WITH MAY - JULY AUG - OCT NOV - JAN FEB - APR
All customers X
X
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
CONFIDENTIAL
Transactional Cost Task Force
OIT ISSUE: Improve the timeliness of services; e.g., getting telephones and
computer lines and equipment installed, removed, repaired and/or relocated.
Look at simplifying procedures for getting work requests to the appropriate
office and effected. Suggestion: Automate telephone. work orders. Contract
work differently.
Several initiatives have either taken place or are under way that address
the problem of timeliness of services:
o Effective in September, OIT was reorganized and _the Network Services
Group was formed out of the old Customer Service~ Group, the Communications
25X1 Engineering Division (the latter two units were
previously located in the old Engineering Group and Operations Group,
respectively). Communications Engineering Division has the responsibility for
the Headquarters Area communications upgrade (including the PBX installations
25X1
25X1
at the Headquarters complex
Network Services Group, as the new name implies, now has the full management
responsibility for network services, including installations, relocations, and
changes, irrespective of location or technology. The resulting streamlined
coordination should i prove the timeliness and quality of customer service.
,(C/NSG/OIT,
o Also, effective in September, OIT formed the Requirements and Plans
Staff (RPS) reporting to the Director of Information Technology. This staff
serves as a focal point for the handling of all non-routine service requests.
RPS will work with OIT components to ensure timely, coordinated preliminary
responses to service requests are developed. In addition, RPS will track
.service requests through to completion. providing customers status reports on
a periodic basis. ( C/RPS/OIT,
o OIT is in the process of streamlining procedures for managing voice and
data service requests. This streamlining involves the modification of
existing on-line databases and the automation of the Form 4340 which is used
to request voice/data services. The automated Form 4340 is in the final
stages of testing. Pilot projects were established in selected DO offices and
in DI/OIR. This testing is expected to be complete by the time the new OIT
supported workstation (Intel 301Z) is routinely available to all Agency
components, early calendar 1989. An Agency-wide phased implementation will
follow. The target date for Agency-wide use of the form is the end of FY 1989.
When fully implemented, these steps will result in a more timely.and efficient
processing and management of data and voice requests. Customers will be able
to 1) ensure that their requests have been filled out properly avoiding costly
corrective action; 2) track their requests through their. own component and
directorate management chain to OIT; 3) receive an acknowledgement by OIT
indicating OIT has accepted the request; 4) use the project number on the
acknowledgement to query OIT on project status. (OIT maintains project status
using the on-line databases referred to above). The focal point for this
activity is Installations Division, Network Services Group
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
o OIT is beginning the phased implementation of a new Service Desk
procedure. Through the use of new technology, Voice Mail Exchange (VMX),
customers with maintenance problems will be able to key in via their secure
telephone the nature of the-problem. This. will. put . them _- -directly---in.-contact
with.an_OIT-.._maintenanoe.--4eehnician who is -. & p,epial?strAn-the__.:problem:area..
It is --believed :_that=_througFt:d-iscussions-with a--trained-technician: uprto 50% -of-
the actual service- uisits- -tom.: the customer areaa.;wjrl ~ be -eliminated. Thts -will
result -frr --much- more efficient and timely customer service. Agency-wide
implementation of VMX should be complete by February 1989.
o In an effort to improve service associated with the integrated
voice/data PBX, language in the 0&M vendor's (Contel) statement of work has
been revised to reflect the importance of timeliness of service. An effort was
made to revise the contract to reflect an award fee structure keyed to
timeliness but this negotiation was not successful.
o As our PBX program comes to its conclusion with the occupancy of the
New Headquarters Building. almost all available office space in the
25X1 Headquarters and existing will have been pre-wired. This
should greatly expedite relocations and changes to existing data/voice
services.
o The new workstation contract with International Technology Corporation
for the ITC 301Z personal computer should shortly be coming into effect. This
contract provides for the timely delivery (30 days or less) of workstation
orders by ITC. In addition, OIT acquisition and Installation support will be-
geared to routinely handle the known set of ITC products under contract. We,
therefore, expect to see improvements in timeliness throughout the workstation
support lifecycle.
In addition to improving the availability of OIT information processing
services, improving the timeliness of OIT services is a critical priority for
FY 89 and beyond. OIT will continue to tune its organizational structure and
investigate new management and technology tools with these overriding goals in
mind.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
CONFIDENTIAL
Transactional Cost Task Force
OIT ISSUE: Develop a tracking system for ADP and telephone requests so that
offices_may__r_eceive a status report on work orders.
OIT is in the process of streamlining procedures for managing voice and
data service requests. This streamlining involves the modification of
exist,ing on-line databases and the automation of the Form 4340 which is used
to request voice/data services. The automated Form 4340 is in the final
stages of testing. Pilot projects were established in selected DO offices
and in DI/OIR. This testing is expected to be complete by the time the new
OIT supported workstation (Intel 301Z) is routinely available to all Agency
components, early calendar 1989. An Agency-wide phased implementation will-
follow. The target date for Agency-wide use of the form is the end of FY
1989. When fully implemented, these steps will result in a more timely and
efficient processing and management of data and voice requests. Customers
will be able to 1) ensure that their requests have been filled out properly
avoiding costly corrective action; 2) track their requests through their own
component and directorate management chain to OIT; 3) receive an
acknowledgement by OIT indicating OIT has accepted the request; 4) use the
project number on the acknowledgement to query OIT on project status. (OIT
maintains project status using the on-line databases referred to above). The
focal point for this activity is Installations Division, Network Services
25X1 Group
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
CONFIDENTIAL
Transactional Cost Task Force
OIT ISSUE: Improve the prioritization of requests for data and voice services
-.within each-d.irectorate-. _
-_ This issue:was originally submitted by OIT.- Since-their,-each directorate
and the DCI area have identified individuals to serve as points of contact for
requests for OIT services. These individuals will be responsible for working
with OIT to establish work priorities within their respective directorates.
The points of contact for routine maintenance and repair (such as
workstation and telephone installation), support to the New Headquarters
Building relocations and the Original Headquarters Building backfill are:
25X1
Office of the Director
Administrative Officer, DCI
Area
7D19 Hqs
25X1
Telephone:
25X1
Directorate of Administration
DDA
7D24 Hqs
25X1
Telephone:
25X1
Directorate of Intelligence
Chief, Support Services Center,
MPSS,DDI
5P0158 Hqs
25X1
Telephone:
25X1
Directorate of Operations
Space Manag
7D10 H
s
ement Officer, D
O
q
Telephone:
Directorate of Science and Technology
e , Logs, DS&T
6E40 Hq
Telephone:
25X1
Information sys
tems Officer,
DS&T
6E45 Hqs
25X1 Telephone:
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
25X1
25X1
The points of contact for all other requests for OIT services, including
major new requirements, are:
Directorate of Administration
Directorate of Intelligence
25X1
25X1 Directorate of Operations
25X1
25X1
Directorate of Science & Technology
Administrative Officer, DCI
Area
7D19 Hqs
Telephone:
Staff
7D18 Hqs
Telephone:
Plans Officer, DA Management
Deputy Director of Information
Resources
2E60 Hqs
Telephone:
Chief, Customer. Service Group,
Information Management Staff
1D4109 Hqs
Telephone:
Information Systems Officer,
DS&T
6E45 Hqs
Telephone:
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
CONFIDENTIAL
Transactional Costs:Task Force
OIT ISSUE: Focus on identifying individuals or components having full
responsibilit-y.for-.a.project and assign adequate authorities to improve
coordination.
OIT has significantly improved the focus of responsibilities within the
office; moreover, a much greater effort is being made in publicizing
information on component responsibilities and points-of-contact: Management
improvements in OIT include:
o The establishment of the Network Services Group (NSG) in September
1988. This new Group is responsible for providing all data and voice
communication services to OIT customers. The Group was formed from the old
25X1 Customer Service Group and the_
Communications Engineering Division. This merger puts, in effect, all network
responsibilities under a single manager. (C/NSG/OIT may be reached on X
o The establishment of the Requirements and Plans Staff (RPS) within the
Office of the Director of Information Technology also in September 1988. RPS
is responsible for tasking and tracking all customer requirements other than
those for routine equipment maintenance and installation/relocation. RPS is
tasked to act as a focal point for all non-routine requests and in addition to
marshalling and coordinating OIT resources will provide customers with the
name of the specific OIT project offi^o? ncets"d to manage the OIT efforts
supporting the requirement. (C/RPS,
o The merger of the three OIT information security-related components
into a single division, Technical Security Division within Management Services
Group. The basic operational responsibilities of computer security
(COMPUSEC), communications security (COMSEC), and the policy develooment
25X1 responsibility now all report to a single manager (C/TSD/MSG, This
should significantly improve coordination in the information security arena.
o The establishment of single points-of-contact at the deputy group chief
level for all routine New Headquarters Building (NHB) voice/data activities
25X1 (DC/COG/OIT; ; Original Headquarters Building activities
25X1 (DC/TS/NSG/OIT; and activities (DC/ESG/OIT; 0. This
is designed to ensure that moves and relocations in the respective facilities
receive the appropriate priority and coordinated OIT effort.
o The computer maintenance organization (C/Maintenance Management
25X1 Division, NSG/OIT, has implemented a system in which resolution of
trouble calls will be e responsibility of the individual or area in the
division which gets the call, regardless of the involvement of other
components. In addition, a procedure has been established whereby the longer
a trouble call remains unresolved, the higher the management level to which
reporting on the problem is done.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
o OIT has identified points-of-contact within DA offices having
automation projects of interest to other Agency offices. These
points-of-contact will be a place to start for queries about a particular
project being supported by OIT personnel but under the auspices of other DA
offices. (Address inquiries to C/Corporate Systems Development-Division,
DSG/OIT-,
o OIT has a 1 January target date for a complete revision and
simplification of Headquarters Regulation This revision
will emphasize a single point-of-contact or Agency-wide coor ination on ADP--
procurement requests. (C/MSD/MSG/OIT
o In May 1988, OIT published an Organizational Directory and Services
Guide which provides a description of office mission and functions by
component and two telephone listing documents: one for OIT components; the
other for points-of-contact by service offering. Because of the dynamic nature
of this type of information, the guide is currently under revision with a new
publication date of mid-December. (The guide is available from the OIT
Technical Library
OIT is making a significant effort to better focus responsibility,
provide adequate authorities to deliver the services, and publicize these
focal point officers and components. This is, of course, a continuing process
that will see additional emphasis in FY 89 as new services are initiated and
new organizational and management approaches to the delivery of traditional
services are developed and tried.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
Transactional Cost Task Force
OIT Issue: Continue automation efforts (BARS, STARS, ELECTAS, Travel
Automation, Commercial Logistics Application System, etc.)
Attached is a status report on the major systems that are being developed..
as part of,the OIT'Corporate Data Program.
These systems are:
Budget and Accounting Resources System (BARS)
Commercial Logistics Application System (CLAS)
Corporate Data Personnel System (CDPerS)
Federal Automated Requisitioning System (FARS)
Federal Employee Retirement System (FERS)
General On-line Service History (GOSH)
Integrated Applicant Processing System (IAPS)
Insurance, Claims, Accounting, Reporting and Enrollments
System (ICARE)
Locator Information for Employees (LIFE)
Medical Information Diagnosis and Artificial Intelligence
System (MIDAS)
Payroll Automated Inquiry Database System (PAIDS)
Training and Education Automated Management System (TEAMS)
CONFIDENTIAL
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
Budget and Accounting Resources System
(BARS)
25X1
PROJECT MANAGER:
PHONE:
CUSTOMER: Office of Finance (OF)
DESCRIPTION: Agency Budget Execution (ABE). A development effort to
replace the current FRS (execution portion), GAS, and ICS
systems with Cullinet's Government Financial System
(CGFS). Developers are beginning to test a BETA version
of FUNDS 1.3 to compare the functionality of the packages
with the financial requirements of the Agency. At IOC,
ABE will interface with ABF, CLAS, and other related
financial systems in the Agency, interactively and through
batch processing.
Agency Budget Formulation (ABF). This segment is
supported by OIT (technically), by OF (functionally), and
O/COMPT (functionally). It has been in production since
10 June 1987. ABF interfaces with OBF and with the FRS
(GIMS) database nightly during the year, with peak use
during the three budget windows each year.
Office Budget Formulation (OBF). This segment is
supported by the Office of Finance (technically and
functionally).
MAIN CAPABILITIES: ABE provides Funds Control, General Ledger and Accounts
Payable (ABE), and the Purchasing (CLAS) software
packages, using the IDMS/R database system.
ABF is an interactive IDMS/R database that also uses a
REXX front-end exec on VM, along with several PL/I
programs for batch processing and reporting. It has
replaced the Budget Resources System (BRS) and the budget
portion of the Financial Resources System (FRS). There
are approximately 115 OF budget officers using the ABF
system, along with the Office of the Comptroller, OF
Database Management Branch (DBMB), and eventually, the ABE
segment of BARS/CLAS and the STARS project. ,
OBF processes data downloads to component budget offices
from the ABF (IDMS/R mainframe database) segment to
personal computers, and uploads revisions to ABF during
the Agency's three budget exercises (Program, OMB, and
Congressional Submission).
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
25X1 PROJECT MANAGER:
25X1
Corporate Data Personnel System
(CDPerS)
CUSTOMER: Office of Information Technology (OIT)
DESCRIPTION: CDPerS is the application for OIT Development Services
Group on the Corporate Database that provides personnel
data to the IDMS/R integrated applications such as ICARE,
TEAMS and FERS. The data is extracted from the GIMS Human
Resource System nightly and loaded to IDMS/R. This
provides the applications with the most current personnel
data possible.
MAIN CAPABILITIES: CDPerS provides the vehicle to begin the integration of
administrative applications. Applications such as
Personnel Component Access (PCA) and Locator Information
For Employees (LIFE) are being developed using the CDPerS
data. These are temporary processes to fulfill immediate
requirements. CDPerS will ultimately be replaced by the
new personnel system.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
25X1
25X1
Commercial Logistics Application System
(CLAS)
OIT/DSG/CSDD
CUSTOMER: Office of Logistics (OL)
DESCRIPTION: 'CLAS has the responsibility of bringing up commercial
software that will replace the existing GIMS databases,
ICS (Inventory Control System), and CONIF (Contract
Information).
MAIN CAPABILITIES: The BOM (Bill of Material) application will be brought up
in October 88. The BOM application will be used to add
new stock numbers and modify existing stock numbers and it
will replace a small function of ICS.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
Federal Automated Requisitioning System
(FARS)
PROJECT MANAGER:
PHONE:
CUSTOMER: Office of Logistics (OL)
DESCRIPTION: A computer-based system from which OL/IMSS/TG can input
and track requisitions and order materiel from the various
federal inventory control points (ICPs).
FARS, which has been in existence since 1962, currently
resides on a Data General mini-computer and has been on
this hardware since 1980. The Office of Logistics, Supply
Group, Requirements Division, Interdepartmental Support
Branch (OL/SG/RG/IDSB) has tasked the Office Of Logistics,
Information Management Support Staff, Technical Group
(OL/IMSS/TG) to convert the system to the agency's
mainframe utilizing Cullinet Integrated Database
Management System/Relational (IDMS/R) software.
Conversion is in the final stages with parallel running of
the two systems scheduled for the remainder of calendar
year 1988.
MAIN CAPABILITIES: FARS interfaces with the Inventory Control System (ICS)
and the Automated Data Exchange (DATEX) twice daily.
Materiel is ordered and tracked by the system.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
Federal-Employee Retirement-System
(FERS)
PROJECT MANAGER:
PHONE:
CUSTOMER: Office of Personnel (OP)
DESCRIPTION: Perform all future retirement related functions as were
previously handled by the Office of Personnel Management
for all current and future Agency employees.
MAIN CAPABILITIES: FERS-Retirement. Will provide automation within the
IDMS/R environment for all aspects of retirement
processing for all Agency employees. This will include
processing initial request for retirement benefits to
issuance of annuity payments and processing of
survivorships.
FERS-Thrift. Will provide automation within the CICS/VSAM
environment through the use of a commercial software
package for all aspects of Thrift and Loan processing for
all Agency participants.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
General On-line Service--History
(GOSH)
25X1 PROJECT MANAGER:
25X1
PHONE:
CUSTOMER: Office of Personnel (OP)
DESCRIPTION: GOSH provides an integrated online data base of employee
service history'. It will include service data from the
Service Record Card, General Archives Project, Automated
Retirement and Separation System, and the Federal
Employees Retirement, System. The data will be maintained
,in one central data base for access by all appropriate
personnel for reporting.
MAIN CAPABILITIES: GOSH will consolidate historical personnel data from the
SRC, GAP, ARESS, and FERS project. Data will be stored
on-line in the Corporate Data Base where all OP
applications will have access.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 25X1
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
Next 1 Page(s) In Document Denied
Iq
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
Insurance,-Cla-ins,.-Accounting, Reporting and Enrollments
System
(ICARE)
PHONE:
CUSTOMER: Office of Personnel (OP)
The EXAMINER Subsystem which automates the adjudication of
claims has allowed for over 20,000 more claims to be
processed with the same manpower in the first, nine months
of 1988.
The Checkwriter Subsystem automates the production of
claim reimbursement checks, allowing the claim checks to
be mailed the day after they are processed.
The General Ledger Subsystem has reduced the journal
entries from over 400 per day to under 50.
PROJECT MANAGER:
DESCRIPTION: An automated system for Insurance Operations Division of
the Office of Personnel that entails enrollments into
insurance plans available through the Agency, adjudication
of health insurance claims under the Agency Benefit-Plan,
and records all accounting activities within the Insurance
Operations Division.
MAIN CAPABILITIES: The Enrollments Subsystem is integrated with the CDPERS
data base and provides numerous validations to ensure data
integrity.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
CONFIDENTIAL
Locator Information For Employees
(LIFE)
25X1 PROJECT MANAGER:
25X1
OIT/DSG -
PHONE:
CUSTOMER: Office of Personnel (OP)
DESCRIPTION: LIFE is the IDMS replacement for the current GIMS-based
Central Emergency and Locator System (CEMLOC), which was
developed in 1976 as part of the Agency's Human Resource
Information (HRS2) database to provide locator information
on Agency employees. The development objective of LIFE is
to redesign CEMLOC in IDMS as part of the Corporate
Database and provide on-line update and retrieval
capabilities to all. Component Personnel Officers.
The purpose of LIFE is to maintain locator records and to
provide accurate information needed to locate, contact, or
address personnel at work or at home. Users will also be
able to identify and locate the persons to be contacted in
the event of an employee's illness, injury, or other
emergency.
MAIN CAPABILITIES: This system will provide decentralized access and
maintenance of locator information to the various
Componenet Personnel Officers throughout the Agency. It
will provide information such as office phone numbers for
directory assistance, or addresses for the distribution of
W-2s, credit union statements, etc.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
Medical Information Diagnosis and Artificial- Intelligence
System
(MIDAS)
PHONE:
CUSTOMER: Office of Medical Services (OMS)
DESCRIPTION: An automated system for OMS that allows the input of
biographic and medical results and the input, processing,
and tracking of 259b (Request for Medical Evaluation)
data. This is a multi-phased project. The first-phase,
most commonly referred to as MIDAS, had its IOC in
November 87. The second phase, SCHEDULER, went into
production in September 88.
MAIN CAPABILITIES: MIDAS Phase I is an IDMS-based medical data base. It
maintains all pertinent biographic, medical results and
status information on Agency employees.
The SCHEDULER is an IDMS-based scheduling system. It
allows the input, processing and tracking of 259b data.
It also automates the scheduling of employee medical
appointments. This system maintains its own data base and
updates the MIDAS data base. Once the processing of a
259b has been-completed, the data is deleted from the
SCHEDULER data base. All data required over the long-term
is kept in the MIDAS data base.
The OMSBAR system is a barcoding system that tracks the
movement of medical charts. The barcoding is PC-based
while the chart location is maintained in IDMS. This
project is scheduled to go production in FY89.
The Immunizations system will maintain immunizations
records for individuals who travel for the Agency. This
system is in the project initiation phase.
The Dependents system will maintain pertinent biographic,
medical results, and status information for dependents of
Agency employees. This system is in the project
initiation phase.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
Payro-l-L- Automated- Inquiry. Database -System
(PAIDS)
PROJECT MANAGER:I OIT/OP/DOS PHONE:
CUSTOMER: Office of Personnel (OP)
DESCRIPTION: PAIDS is an interim payroll system being developed to
provide the bi-week pay technicians the capabilities to
perform on-line current and retroactive pay adjustments.
It is an interim system because the new bi-week payroll
project will contain automatic capabilities that will not
require pay technicians to intervene in the process.
MAIN CAPABILITIES: PAIDS will automate 74 of the most common processes
performed in Compensation Division. It was begun in
January 1986 after requirements for the system were
completed. PAIDS was an on-line query system used to
replace microfiche copies of employee pay information. It
became operational in July 1986.
PAIDS will allow the pay technicians to query the data,
calculate the adjustment on-line, and send the adjustment
to the bi-week payroll system, bypassing the need to
keypunch the adjustment. PAIDS is divided into two
phases. Phase I automates 55 processes and Phase II 17
more. Phase I will be in production in September 1988 and
Phase II in December 1988.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part -Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
Training and Education Automated Management System
(TEAMS)
PROJECT MANAGER:
Phone:
CUSTOMER: Office of Training and Education (OTE)
DESCRIPTION: Teams is the automated system for Training Support
Division (TSD) of OTE, which allows for the electronic
transfer of both internal (Form 73) and external (Form
136) training forms via the AIM system to TSD. Once
received. by TSD the information will be automatically
transferred into an IDMS data base for retreival and
processing.
MAIN CAPABILITIES: The IDMS software is integrated with the CDPERS data base.
The IDMS functions of TEAMS provides the automatic
enrollment of students into courses that are requested.
Rosters for specific courses are created as required.
After training courses are completed, the students
completed course record is moved to the training history
file. All Training Officers have access to the the
history file to retrieve an individual's training record
dating back to 1980.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
 Declassified in Part -Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8
Transactional Cost Task Force
25X1
25X1
OIT ISSUE: Have the Agency phone book put on-line with updating by components
as changes occur
OIT will require to January 1988 to complete an in-depth examination of
this item. This very reasonable idea has been proposed many times over the
last several years. In the past, resource limitations and security concerns
have argued against implementation. With respect to cost-effectiveness, the
question has always come down to whether it is worth undertaking the
considerable effort required to put the information on-line and maintaining it
current, when the information is already available to anyone with access to a
telephone by contacting the operator. In short, will an employee log on just
to obtain a phone number. If not, this system will serve less than about
individuals (the approximate number of employees on-line at any one time for
any reason). This amounts to of the Headquarters area
population. The resulting offset in any savings in telephone operators' time
may be expected to be at around the 10% level too.
Due to. the above, we believe it will be difficult in the near-term to
justify significant hard cost savings. However, since the service would be a
convenience to a significant group of employees, we have continued to examine
the feasibility of implementation. One approach which seems reasonable
involves the use of the future Locator Information For Employees (LIFE)
database which will provide locator information including phone numbers (like
the current CEMLOC system). As part of the corporate database, LIFE will
provide on-line update and retrieval capabilities to all component personnel
officers ( who will be responsible for keeping the information current.) OIT
is evaluating the feasibility of granting selective (overt employees only)
access to LIFE on aread-only basis (i.e., no changes permitted) to those
employees with access to Agency mainframe computers. Alternatively, the LIFE
telephone data on overt employees could be transferred to a database which
could be searched, for example, from AIM. In both cases, we will have to work
with the Office of Security to resolve any possible outstanding security
issues.
We will require additional time to determine the cost to provide this
on-line directory service and any possible offset in a reduction of telephone
operators' workload, as well as resolve any security issues. The results of
this evaluation will be available by January 1989.
Declassified in Part - Sanitized Copy Approved for Release 2013/02/12: CIA-RDP91 B00060R000100180008-8