COURSE REPORT FOR MANAGEMENT AND SERVICES : TRENDS AND HIGHLIGHTS NO. 47 (5-74)

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP78-03572A000100030009-3
• Release Decision: RIPPUB
• Original Classification: C
• Document Page Count: 20
• Document Creation Date: November 16, 2016
• Document Release Date: February 29, 2000
• Sequence Number: 9
• Publication Date: April 8, 1974
• Content Type: MF

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8 April 1974
MEMORANDUM FOR: Director of Training
SUBJECT . Course Report for Management and Services: Trends and
Highlights No. 47 (5-74)
1. Management and Services Review: Trends and Highlights Course
#5-74 (Forty-seventh running), 25 - 29 March 1974, with 51 students, was
run The attached schedule gives details of
the conduct of the course. Class members' evaluations of the extent to
which the objectives were met are attached.
2. The consensus of the class members seemed to be that the course
objectives were met. A number felt that a 3- or 4-day course would be
adequate; they suggested that some of the lectures could be shortened to
one-half hour. A question regarding the venue of the course produced 31
responses favoring- 9 favoring Headquarters, 1 favoring CofC Building,
2 favoring other sites and 3 with no expressed opinion.
3. Class members for this course were drawn from every Office of
the M&S Directorate and some from each of the other three Directorates.
Seventeen were CT's. GS grades and ages from GS-07 to 15 and 23 years to
54. Time on board ranged from 2 months to 26 years. Age differences,
particularly in the social context, made it difficu.Lt for this class to
form a homogeneous group. A,.though the line is not wire-sharp, the class
showed a strong tendency to sort itself out into those under 32 and those
over 32.
4. Virtually everything in connection with running the course
functioned as it should, with the exception of the audio-visual equipment.
The room used as a projection booth is under-equipped with electrical out-
lets for projectors, amplifiers and audio mixers. Also, the motion-
picture and Carousel projectors should both be raised higher above the
floor. An Office of Logistics conference, held the week before in the
Gymnasium, caused some inconvenience when some of the electronic equip-
ment had not been returned on Monday, but we worked around the problem
and this was soon straightened out.
5. Evening movies were run Monday, Tuesday, and Wednesday evenings.
Departing from past practice, these were not "entertainment" films; rather,
they were carefully selected management films and documentaries. Aside
from a little questioning about what happened to the lecture films --
implicit was the suggestion that these were desirable -- the class was
well satisfied with what they saw.
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6. For the first time, a short written quiz was given at the end
of the course, to test the class members' knowledge of DDM&S personnel
activities. Questions on which the class did poorly included those re-
lating to the CT Program, and certain activities of the Offices of
Logistics, Personnel and Finance. On the test, which consisted of 31
true-false questions and 12 matching questions, the median of incorrect
answers was eleven. The median for the CT group was the same as that
for the group as a whole. A copy of the test is attached.
7. Speakers were drawn for the most part from our regular stable
of M&S officials, who made their usual presentations, which were rated
from outstanding to abysmally poor. Tightening up the schedule will no
doubt give us the opportunity to weed out some of the least effective and
thus to arrive at a qualitative improvement.
Attachments:
Course Schedule
Student Roster
Summary of Course Evaluations
Quiz
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MANAGEMENT AND SERVICES REVIEW
TRENDS AND HIGHLIGHTS
Course No. 5-74
(Forty-seventh Running)
25 - 29 March 1974
Seminar Room, Administration Building
Intelligence Institute
OFFICE OF TRAINING
Training Assistant :
OFFICE: Room 926 Chamber of Commerce Building, Ext. 2452
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MAWWGEITgN'T A ND SERVICES REVIEW
TRENDS AND IIIGRLIG11TS #5-71+
25 - 29 March 1974
Monda.ZL25 March
The course begins with a an welcome from the. Chief of the
and his staff whose. hospitality you will be enjoying this week.
The speaker will, also take the opportunity to briefly explain the missions,
lQ20 -.1050. Course Administration
and Introduction .
/N45
1199 1200 CIA Today
Coizrs eamix~i stra.tor,
Office of Training
25X1A
Chief, Intelligence
and Midcareer Branch,
Intelligence Insti-
tute, Office of
Training
This presentation will cover recent changes in the.,Agency's organization
and CIA's external relationships in the Intelligence . Community, the National
Seeurity.Council system, and other areas. Mr. will also briefly 25X1A
describe the relationship of the Management and Services Directorate to the
task and functions of the Agency as a whole .
1200 - 1300 Lunch
1300 - 13+5 FILM: "Future Shock"
This film succinctly presents analysis and conclusions of
the impact of rapid change on U.S. society and culture.
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1~.~C1r.i .aV ,
(continued)
1345 - l!t~+5 Agency Resource Management
711 7e t, ara Lions .
Group, Office of
the Comr:troller
Mr.~ will explain what the resource picture is and what tighter resources
will likely mean to us in the Management and Services Directorate. He will
cover the Agency budgeting cycle in some detail and will. discuss current
planning and budgetary management practices with particular attention focused
on Management by Ob'ectives (MBO) and Zero Base Budgeting.
Agency Financial Thomas B. Yale
Operations Director of
Finance
The Director of Finance will tell about the complex financial operations
of the Agency which are the responsibility of his Office. He will describe
his Office's objectives and discuss nev simplifying and streamlining tech-
niques and the increasing use of computers to perform routines as an alter-
native to people
1550 - 1635 Computers in CIA Harry E. Fitzwater
Director of Joint
Computer Support
The computer is here to stay in the Agency -- as an information processor,
as an analytical tool, and as an aid to managers and management. As you
have probably already discovered, the computer is increasingly affecting
your working lives in CIA. The Director of Joint Computer Support will ac-
quaint you with current Agency uses of computer systems anal will describe
the role and responsibilities of his Office. Mr. Fitzwater will discuss
his views on future computer use in the Agency, and will explain how to get
computer support a.nd'assistance from OJCS.
1900 - FILM (attendance optional)
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Tuesday, 21S I'la ,'h
0830 - 0930
Management Assistance
Programs: A Computer Office of Joint
Application in the Computer Support
Management and Services
Directorate
The Management and Services Directorate has been a major user of computers
since the early 1960's. The effort to upgrade and tie together the various
uses, called Management Assistance Programs (MAP), is beginning to pay off
in results. Mr. will explain, in laymen's terms, what MAP is,
how it works, what problems it solves, who it serves, and other details
which will help you to appreciate the role this particular program,plays
in the M&S Directorate.
09+0 - 1030 A View from the M&S
Planning Staff
25X1A
Chief, Planning
Staff, Directorate
of Management and
Services
Our speaker will cover the planning function in the M&S Directorate as seen
from the Directorate level. He will focus on the processes of resource al-
location and the Directorate's use of MBO, and show the close relationship
between resource management at the Agency level and at the Directorate level.
Mr.- will also look ahead and give us his .vies as to where present
trends and developments will take the M&S Directorate.
101+5 - 1130 Equal Opportunity in. CIA
Director of Equal
Employment Opportunity
Program
The Director of Central Intelligence is firmly committed. to achieve equal
employment opportunity (EEO) for all CIA employees. The Director, EEO, will
discuss "The Affirmative Action Plan for Equal Employment" and Agency pro-
gress toward that goal .as outlined in "The Status of the Agency Equal Em-
ployment Opportunity Program" (both included in your reading kit). In this
discussion, he will emphasize the problems we face, the directives he has
received from the DCI, and the role that all Agency supervisors have in ful-
filling the Plan. He hopes to elicit the views of the members of the course
on each of the action items within the Plan.
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Tuesday, 26 March (continued)
1130 - 121+0 Lunch
121+5 - 1330 Personnel Benefits
and Services
Chief, Benefits and
Services Division,
Office of Personnel
We begin the coverage of the Office of Personnel on a. happy note by hearing
from Benefits and Services, as these are the people who work to make our
lives a little easier and our dollars stretch a little further. They run
the "Company Store" and the insurance office, and they also perform other
important services for you and the Agency. The speaker will identify the
high points of the Division's functions, and will tell about some of the
current problems his Division now faces in carrying out its mission.
1335 - 1420 Retiring from CIA
Chief, Retirement
Affairs Division,
Office of Personnel
Although few of us are ready to retire, it is an important event in our
lives, and a subject in which we. should have an interest personally and
professionally. Overwhelming evidence shows that those who make some con-
scious preparation for retirement enjoy secure and happy retirements. From
a, professional point of view, we should, as members of the Directorate of
Management and Services, have knowledge of what retirement provides for the
employees of CIA and what an orderly retirement program has done for the
Agency. Mr:._ will cover all aspects of the Agency's program of retire-
ment services and will describe how retirement has been a useful tool in
contributing to management goals. Ample time will be allowed for questions
and answers.
25X.1A
in the Seventies Deputy- Director
of Personnel
1430 - 1530 The Agency and Its People
In a. concluding look at the personnel picture, the Deputy Director of
Personnel will offer his views on trends which affect the personnel func
tion and the Agency as a whole.
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Tuesday, 26 March (continued)
1545 - 1645
The Training of Alfonso Rodriguez
Agency Officers Director of Training
The Director of Training, who recently reorganized his Office in order to
better prepare Agency officers for what he believes will be our intelligence
tasks in the 70's, will outline these tasks and the changes he has made to
meet them. He plans to describe training available from OTR, new training
methods, new requirements for training, and the role OTR can play in career
development. Mr. Rodriguez will be available during the social hour and
dinner for informal discussions with individuals.
1900 - FILM (attendance optional.)
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Wednesday, 2'7 March
0815 - 0830
25X1A
o8L5 - 1015 Communications in the
Seventies Chief, Communice-
tions Operations,
Office of.Communi-
cations
Your visit to will begin with an overview of the Office of Commu-
nications by the Chief, Communications Operations. The Office of Communica-
tions is the largest Agency component. Major emphasis of Mr. - pre-
sentation will be on the current activities and problems of the Office, as
well as its future plans and programs. One'problem which will be discussed
is how Comoro hopes to meet the rising demand for vital communications during
a period of declining resources.
1030 - 1200 Training Communicators
Management Divi-
sion, Communica-
tions Services,
Office of Communi-
cations
The Chief of the will briefly describe the
activities of this modern and technically advanced training complex. The
class will then split into four groups and tour the training facilities and
radio station base.
1200 - 12+5 Lunch
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Wednesday, 2'7 March (continued)
1245 - 1300
Covert Communications:
In Support of Agency
Operations
C. rh ?, r
0"'r c IG
4;ycno4
b4-f-, Communications
Engineering, Covert
Engineering Division,
Covert Communications
Facility, Office of
Communications
The Office of Communications maintains a facility for system development,
storage, test and repair of Covert Communication equipment used in support
of Agency operational activities. Following a brief introduction to the
Covert Communications facility, you will tour the facility and have an op-
portunity to see some of the equipment that the Office of Communications
uses to support covert operations.
1300
- 1430
Tour: Covert Communications
Facility
1430
- 1445
1500
- 1550
Psychological Services
Staff
Chief, Psychologi-
cal Services Staff,
Office of Medical
Services
Psychological Services Staff offers a wide variety of psychological services
to management and employees, including testing and assessment programs,
counseling, research, and consulting on questions of human potential. Em-
phasis will be given to recent developments in the use of assessment centers
and employee attitude surveys as Agency management tools.
1600 - 1650
Developments in the John R. Tietjen, M.D.
Office of Medical Director of
Services Medical Services
The Office of Medical Services (OMS) is something more than the conventional
U.S. Government medical facility. In addition to providing customary medical
services, which it does, there have also been major programs in psychiatry,
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Wednesday, 27 March (continued)
psychological services, and operational medical support ongoing for many
years. OMS is now developing certain new programs designed to assist Agency
management and the individual Agency employee. Dr. Tietjen will describe
some of these new activities and how they relate to you.
1900 - FILM (attendance optional)
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Thursday, 28 March
0935 - 1030 The Office of Security
Today Deputy Director of
Security
-.44NA6 F "i z N
The Deputy Director of Security will present a broad overview of the missions
and functions of the Office, touching upon new developments and current trends
in all branches of security--personnel, technical, and physical. He will
examine new challenges and the changing nature of the security threat which
faces CIA today, such as leaks of classified information to the press and
bomb threats by terrorists. He will describe how Security has responded to
these threats,
l0-0 - 1110 Personnel and Physical
Security
25X1A
Training Branch,
Plans, Programs and
Administration Divi-
sion, Office of
Security
Messrs. will fill you in on many of the details of
the role of Security today, with emphasis upon the activities of personnel
and physical security.
1125 - 1225 Technical Countermeasures
(IN THE GYMNASIUM) Briefing and Serv-
ices Branch, Tech-
nical Security Di-
vision, Office of
Security
--9--
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The speaker, from the Technical Security Division, will describe the chal-
lenges in this area which the Agency faces from an increasingly sophisticated
opposition. He will demonstrate techniques the opposition has employed to
penetrate.U.S installations overseas, and will show you equipment the secu-
rity officers use to prevent, detect, and neutralize these penetrations.
1225
- 1300
Lunch
1305
- 11400
Records Management
in CIA Today
Chief, Information
Systems Analysis
Staff
.The flow of information sustains the intelligence process, and managing this
flow is a function which falls to the Information Systems Analysis Staff.
The Chief of this Staff will give you some appreciation of the magnitudes of
data flow and provide you with some insight into the meaning of records man-
agement in today's environment. Mr. ill then broaden his discus- 25X1A
sion to include some of the other functions of his Staff such as responding
to the requirements of the Freedom of Information Law. He will also describe
word processing and the role his Staff plays in this field.
1105 - 1+50 Think Small: The
Agency Micrographics Chief, Microfilm
Program Programs Branch,
Information Systems
Analysis Staff
One method for facilitating the handling and storage of information is to
reduce its bulk. The speaker will take you on a fascinating, and delightful
trip through, the tiny world. of Micrographics. You will discover the great
potential micrographics offers for controlling overburdened, and sometimes
inefficient, paperwork systems, and will hopefully come away with a. better
understanding of how this technology,:might well serve your own office's
information storage needs.
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Thursday, 22) Narch (continued)
1510 - 1600 Tour of the Records
Center
Chief, Agency
Archives and
25X1A
Chief, Agency
Record Center
The Agency facility for housinn the records and archives is
M Following a brief in.troc;uction to the Records Center, you will have an
opportunity to see at first hand the complexity and enormity of managing
Agency records today, and to hear about the Center's existing capabilities
and plans for the future.
1900 - FILM (attendance optional)
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Friday, 29 M rch
0830 - 0915
Deputy Director of
Logistics
The Deputy Director of Logistics willr.resent an overview of recent develop-
ments within his Office -- considerably changed now that hostilities in
Southeast Asia have abated. He will identify significant factors, both in-
25X1A terrial'and outside CIA, which will influence the future course of his Office.
Mr will be followed by Divisional representatives who will point
up the important trends in their components and'will trace their prospec-
tive evolution over the next few years. These speakers will. be'as follows:
0915
091+5
_ 25X1A
Deputy Chief, Pro-
curement Division,
Office of Logistics
25X1A
1000
- 1030
Chief, Logistics
Services Division,
Office of Logistics
1030
- 1100
Chief, Plans and
Frograms Staff,
Office of Logistics
1115
- 1200
The Special Support
Assistant
Special Support
Assistant
Although the Management and Services Directorate is organized to serve the
entire Agency, the unique requirements of the Directorate of Operations re-
quire that major portions of the M&S effort be concentrated in support of
Operations, particularly in the overseas Field Stations. The Special Sup-
port Assistant will describe his role in assuring adequate and timely sup-
port to the DDO, and in serving as the focal point for the DDO and the
DDM&S in the resolution of problems of mutual concern.
1200 - 130C) Lunch
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Friday, 29 March
(continued)
1300
- 1350
Quiz on M&S Organization
and Functions
1400
- 1500
The Deputy Director's
Harold L. Brownman
Perspective on the M&S
Directorate
Deputy Director for
Management and
Services
During this week you have devoted considerable time to learning the detailed
trends and highlights of the operations of the components of the Directorate.
It is also necessary to examine broad trends. The Deputy Director for Man-
agement and Services will survey current issues and problems which confront
him. and his Directorate's operations. He will identify those factors which
are likely to influence or change the future course of DDM&S activities.
1500 - 1530 Final Administration
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USE ONLY
[] SECRET
ROUTING AND RECORD SHEET
SUBJECT: (Optional)
Course Report for Management and Services: Trends and Highlights No. l.7
(5-T4)
FROM:
EXTENSION
NO.
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DATE
8 April 197
TO: (Officer designation, room number, and
building)
DATE
OFFICER'S
COMMENTS (Number each comment to show from whom
INITIALS
to whom. Draw a line across column after each comment.)
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FORWARDED
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