LETTER TO MR. HORACE BUSBY FROM MARSHALL S. CARTER

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP80B01676R000500010031-4
• Release Decision: RIPPUB
• Original Classification: K
• Document Page Count: 5
• Document Creation Date: December 12, 2016
• Document Release Date: May 21, 2002
• Sequence Number: 31
• Publication Date: February 19, 1965
• Content Type: LETTER

Approved For Release 2002/08/21 : CIA-RDP80B01676R000500010031 4rs-oci=t:vo fl :i air
r, oracs Busby .
Special Assistant to the President
The White Maus*
Washington, D. C.
Dear Mr. Busby-,
This is in reply to your morn
(erred to this Agency.
regarding the handling of White rasa or
or administrative matters, and our past experience intt
we shell be able to continue handling it within 49 hoar a.
any recent grease in voluaeno. most of the non?Govornmont mail
referred to us by the White House or Congress concerns perso"#1
had a great many such referrals and we have not been aware of
Because of then special nature of our Work, We have ,
To assure compliance with your ar,a emorsndum, the appro
as brought it to the attention of all office
netructeed them to give
ed each office head to do eignatee
trot such correspondence and insure that it
d properly and promptly.
camtot be answered directly nand fully because of security ceasidera-
In some cases correspondence referred from
In such cases a reply to the correspondent would be followed
a personal visit to the Member of Congress who referred it to us.
Faithfully years,
MfgneaT Marshall S. Carter
Marshall S. Carter
Lieutenant Cenerol, USA
Acti Director
A 1fbVed'Fb9 Ffd 20(1/68/21ac1~4qqI3P80Wb) R 31 -WD/ S 1 - OGC/ LC
 Approved For Release 2002/08/21 : CIA-RDP80B01676R000500010031-4
MEMORANDUM FOR CABINET MEMBERS
AND AGENCY HEADS
-f
On February 3, 1964, the President sent to you a personal
memorandum regarding the handling of White House mail referred to
Departments or Agencies for response.
The volume of mail addressed to the President is increasing
sharply. The White House referrals are.increasing proportionately.
While the President wishes to discuss this fully at the next meeting of
the Cabinet, he has asked that the 1964 memorandum be supplemented
immediately with the following:
1. That referred correspondence addressed to the President
be replied to within 48 hours, excluding weekends and holidays.
2. That where initial acknowledgments are used, promising
substantive responses later, such follow-up letters should be
dispatched within five working days.
3. That all correspondence reflecting adequate return
addresses be acknowledged with appropriate replies..
The special situations arising from unusually heavy mail flows
regarding legislation, public issues or news developments may in some
instances require improved procedures to assure that this prompt handling
of White House referrals is accomplished efficiently and economically.
A report would be appreciated by February 20 on both the status of
White House referrals currently at your Department or Agency and on
innovations your offices find effective in meeting heavier-than-usual flows
of White House and Congressional referrals.
Horace Busby
Special Assistant to the President
February 16, 1965
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 Approved For Refelate'2002/tWd21=CiATRDP80BO167-6R0005000100 1-4
MEMORANDUM FOR: Executive Director-Comptroller
19 FEB19
SUBJECT : White House Correspondence Referred to the Agency
for Response
REFERENCE : Memo fr Horace Busby for Cabinet Members and Agency
Heads dtd 16 Feb 65, concerning same subj
1. This memorandum is for your information.
2. In reply to the two questions to be answered by 20 February:
(a) At the present time none of the Support Offices has any White House
referrals which have not been answered; (b) We do not propose any new
procedures to handle heavier-than-usual flows of such correspondence;
it is our intention to handle such correspondence within the 48-hour
deadline, and our past experience indicates that we shall be able to
do so.
3. Most of the White House correspondence referred to the Support
Directorate for handling relates to personnel matters, generally routine
applicant inquiries which can be answered promptly. When the inquiry
is more complicated, such as an occasional complaint from or on behalf
of a present or former employee, it is our practice to acknowledge the
inquiry and send a follow-up response as soon as possible. The few
Presidential letters concerning other Support areas similarly receive
special handling.
1. To insure compliance with reference, I have issued a memo-
randum to all Support Office Heads bringing Mr. Busby`s memorandum to
their attention and instructing them to assure that high priority con-
tinues to be given to such correspondence. In addition, I have instructed
each Office to designate a senior officer to be responsible for control-
ling such correspondence and insuring that it is handled properly and
promptly.
5. I understand that in some cases the Support Offices having
action responsibility for handling White House correspondence do not
receive it within the 48-hour time limit set for reply. I would like
to suggest that White House correspondence be routed directly from the
point of receipt to the action office, or that, if additional routing
is indicated, a copy be sent promptly to the action office.
STAT
L. K. White
Deputy Director
for Support
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A i MINISTds' i'd__ - t titiL U6S ; UivLY
 Executive Registrp
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18 February 1965
MEMORANDUM FOR: Executive Director-Comptroller
SUBJECT: White House Memorandum dated 16 February 1965
2. This office has very little mail referred to it which is
addressed to the President. At the current time it has no such items
outstanding. I do not believe that the suggested inovations would
cause any particular difficulty. However, I foresee in certain
situations as in other congressional correspondence that we might
not be in a position to place all the substantive data in a reply because
of security. In such cases a bland response would be combined with
a personal visit to the member of Congress involved or with some
other method of responding adequately but without public revelation
of classified information.
3. As a matter of interest, we have not noted any heavier than
usual flow of congressional correspondence during the last month.
Generally I believe that existing procedures are adequate to meet
both the routine flow of congressional referrals and stepped-up flows
when they occur.
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 Appr
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UNCLASSIFIED CONFIDENTIAL
Appro (40)
U.S. IPT
M6NO. 237 use previous editions
R
F0
GOVERNMENT PRINTING OFFICE: 1961 0-587282
' 924 SENDER WILL CHECK CLASLCI CATION TOP AN 1_4
UNCLASSIFIED ONFIDENTIAL SECRET
CENTRAL INTELLIGENCE AGENCY
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Remarks :
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