LETTER TO EDWARD J. MALONEY FROM W.B. JACK

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90G00993R000300320002-7
• Release Decision: RIPPUB
• Original Classification: K
• Document Page Count: 4
• Document Creation Date: December 23, 2016
• Document Release Date: August 22, 2012
• Sequence Number: 2
• Publication Date: May 28, 1987
• Content Type: LETTER

Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90G00993R000300320002-7
AW
William B..Jadt -
1120 201h Street, N.W.
District Menper
Washington. DC 20036
Federal Systems
Phone [phone]
May 28, 1987
Mr. Edward J. Maloney
Office of Information Technology
Room 2D00
Washington,,,DC 20505
to. ~
Dear M Maloney:
I appreciated the opportunity to meet with you and your
organization to discuss your recent dissatisfaction with
AT&T service. As promised in the meeting, I have
attached an escalation procedure and organization chart
for future reference.
AT&T appreciates CIA's dependence on reliable
communications and prompt corrective action of service
anomalies. I assure you our entire team is dedicated
to providing you with the best service that can be had
thus our motto "AT&T - the right choice."
I am personally dedicated to your satisfaction and
support of meeting your critical national security
needs.
Feel free to call me day or night if I can assist you in
anyway.
Sincerely,
w
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Ccntral Intdh ncc Agency
19 MAY 1987
I fully unders At there a been problems associated with the T-1
STAT circuits at issue, However, in the interest of good
customer relations and national security, I expected a very aggressive AT&T
posture and a responsive restoration of service. Instead, I have seen a less
aggressive posture and a prolonged communications outage.
STAT
Mr. William Jack
District Manager/Special Accounts
American Telephone and Telegraph
1120 20th Street, N.W.
Washington, D.C. 20036
I an writing to express my extreme dissatisfaction with the service we
have been receiving from AT&T. On 17 April 1987 the responsibility for our
T-1 connection from the CIA Headquarters Building to another facility was
transferred, per divestiture regulations, from Bell_Atlantic.-to--AT&T. -Since
that transfer of responsibility, we have been experiencing a complete outage
of this carrier-provided communications.
This Agency is heavily invested in AT&T for communications carrier
services. We rely on good communications and prompt, responsive correction of
communications anomalies. Our experience with AT&T service in the past has
been very positive, reflecting a corporate commitment to meeting our communica-
tions needs. Inasmuch as this particular outage continues, I would like to
meet with you personally to review your planned actions to resolve this matter
and receive your assurance that future outages of circuits critical to our
mission will be escalated to the appropriate level in your management chain
such sooner than in this instance. I look forward to our meeting.
Edward J. Maloney
STAT
C/USNA/CSG/OI1
Director of Information Technology
(18May87)
Distribution:
Orig - Addressee
1 - D/OIT
1 - USNA Chrono
2 - OIT Registry
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 STAT
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Explanatory Notes
Subject: Self-explanatory - include ODP number if applicable.
Purpose: What will action accomplish, e.g., "Reply to letter
from OMB," "Obtain DDA approval to spend $100M,"
"Comply with periodic reporting requirements," etc.
Action Officer: Name, organization, extension.
References: List of pertinent references. Copies should be
attached in order listed.
Resource Package and Costs: Identify the Resource Package and
total costs for each fiscal year
if the action involves funds.
Routing: Who should see the action, whether for information,
comment, concurrence, or signature/approval. The
individual reviewing the action should initial and
date where indicated. Place an "x" under the appro-
priate column for each component. If concurrences
are contained on record copy of action, simply refer
to the action.
Discussion: Narrative discussion of action - what led up to
the action, why is it necessary, what do you want
done. The pertinent references should be explained
insofar as they relate to this action. If the ac-
tion itself contains all this information, simply
refer to the action.
Signature of Action Officer: Sign and date form.
Classification: Mark at the top and bottom of page, as appro-
priate.
Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90G00993R000300320002-7