ODP PLAN SUPPORT CAPABILITIES

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90-00992R000100010004-6
• Release Decision: RIPPUB
• Original Classification: C
• Document Page Count: 14
• Document Creation Date: December 16, 2016
• Document Release Date: August 1, 2005
• Sequence Number: 4
• Publication Date: November 2, 1992
• Content Type: REPORT

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V4W
2 November 1982
Support Capabilities
1. Executive Summary
Historically, ADP has been employed within CIA in two ways:
Computational problems associated with scientific
applications.
Well structured tasks involving high transaction volumes.
In more recent times, data processing has been applied in new and
different ways. The emergence of on-line processing and storage
devices of high capacity has fueled an explosion in the require-
ment for access to data. Data processing has now moved into the
office. The outward manifestation of this movement has been the
appearance, in large numbers, of terminals almost everywhere you
look.
The late 1980's will see an Agency analytical environment in
which ADP services will be central to all productive
activities. Document preparation will be accomplished by using
both data and word processing technologies; printing and
publishing and the coordination of document drafts will be done
over networks that interconnect all user terminals with each
other and directly to the major printing systems of the Agency.
A terminal will sit on the desk or at the work station of
virtually every analyst. The integration of word and data
processing with networking will make it possible for the analyst
to accomplish all major activities associated with the production
of intelligence from a single terminal. The entire proceps will
be dependent upon systems that are responsive to the user and
absolutely reliable. This presents,an extraordinary challenge to
ODP in terms of being able to guarantee that major services are
never interrupted.
More fundamentally, however, the coalescence of these three
technologies (data processing, word processing, and networking)
will present the opportunity for dramatically improving the
productivity of virtually everyone. Electronic mail systems will
move correspondence throughout the Agency in seconds rather than
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days. The ever-decreasing cost of storing'data magnetically will
drive us away from paper files and into electronic filing
cabinets.
This analytical environment then becomes a given into which new
computer applications must be delivered. Whether it be SAFE or
new information management systems for the Intelligence
Community, e.g., CAMS3 for the post 1985 collection systems, the
implications for ODP are clear. All ODP endeavors involve the
development of systems that must be capable of being used in the
office right from the desk of the analyst.
II. Overview
A. The concerns which have been at the center of ODP resource
strategy for the past several years are enumerated under the
several catagories of service below. Basically these concerns
have been centered around the provision for a central facility,
which is easily expandable to support the Agency user community
in all aspects of DP support.
VM Services
The demand for online services has been the fastest growing and
most visible of the ODP services. In 1976 approximately 100
users could be supported concurrently. In 1982 a portion of the
workload for VM was off-loaded onto a second CPU. In addition a
newer, more reliable and larger, CPU was added for this workload
and presently ODP is approaching the point where 500 users can be
supported concurrently. The following table shows the magnitude
of the effort required to support an expanding and more
sophisticated user population.
Estimated Increase in Time-Sharing Use
(Excluding SAFE Users)
(FY82 Through FY92)
82
83
84
85
86
87
88
89
90
91
92
Estimatedoon=~
current users
J
_
New CPUs
(3081K class)* 1
1
1
1
1
1
1
DASD
(billions 44
53
69
90
116
151
197
256
332
432
550
of bytes)
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Reliability and Availability
As more and more users become dependent upon ADP. in the
performance of everyday tasks another major concern has been
availability and reliability. ODP has taken many steps to
improve upon this aspect of its service. The primary factor in
this improvement has been in the hardware capability; previously
it was expected that we would have one or two hardware failures
per month, now ODP is approaching the point where one or two
might be expected per year. The primary concern now is software
related failures and ways to reduce these.
Project SAFE
Project SAFE (Support for the Analysts' File Environment) plans
are designed to manage access to intelligence documents and open-
source information received by CIA in electrical form.
Electrical documents, arriving at the rate of approximately 3500
messages per day, will be stored in computer files within the
SAFE system. The original development effort experienced
difficulties resulting in a redirection of the project in the
summer of 1982. This new direction emphasizes a lower risk
integration approach and features compatibility with currently
installed computer resources and the use of commercially
available software. In 1983, a separate computer center will be
provided to support a CIA and DIA early SAFE capability based on
the currently operational Pilot Mail Operation (PMO) and the AIM
electronic mail system. Specific objectives are set forth in
Part 2 of this plan, ADP Equipment/Services 1982-1992.
The development of CAMS1 has been of the highest priority to
ODP. Changes in this project have now been limi,~ed to
operational requirements while implementation of CAMS 2 P/S
begins.
B. Current ODP concerns, in addition to the above, are listed
below.
Office Automation
This new service category, Office Automation Service, groups such
support elements as terminals, printers, graphics display, word
processors, and related software, which were treated separately
in previous ODP plans. ODP considers this service an extension
of support offered by the central computing facility and as part
of the overall effort to maximize electronic data-processing
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assistance to end-users. In so doing, ODP has sought to select a
limited product line, thus offering economies of scale and, at
the same time, maximum service to a disparate user community. As
perceived by ODP managers, the product line should offer:
Capability to cluster terminals
Inexpensive devices for simple tasks
Compatibility with the industry standard (known as the IBM
3270)
High-speed communications
Reliable color-graphics terminals
TEMPEST-tested, medium-speed, high-quality printers
ODP continues in its efforts to fulfill these product-line
requirements, which continue to be on ODP's procurement agenda.
ODP is committed to have hardware and software tools designed to
assist analysts in improving the intelligence end-product and
increasing the speed with which it reaches the customer. Another
aspect of this service is a requirement to train analysts to
fully utilize advanced, more sophisticated systems, which include
small, remotely located devices which will be easy to use.
Corporate Management Systems
ODP is deeply involved in developing and upgrading the corporate
management systems used by the Agency in its day-to-day
operations. Working closely with the Offices of Logistics and
Finance, ODP has committed major resources to new logistics and
unified payroll systems. ODP also is a major supporter of OL in
its efforts to increase automation of the printing and
reproduction processes. The automation of medical records also
is an ongoing endeavor with the Office of Medical Services
(OMS). A new Personnel Resource Information Management,' (PRIM)
System is being developed jointly with the Office of Personnel
(OP) to make data from the PERSIGN system more readily available
to Agency line managers. A new project, TRIS---The Records
Information System---has been started for OIS to develop a single
Agency automated document records system.
The primary Data Base Management support for administrative
systems is currently provided by the Generalized Information
Management System (GIMS). The table below provides a workload
projection through 1992.
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Estimated Increase in GIMS Use
(FY82 Through FY92)
82 83 84 85 86 87 88 89 90 91 92
Estimated
con Curren t users
New CPUs
(3081 class)
- ----------------- - ---- - ------------
Workload
(168 hours)
DASD ((Bytes)
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In order to meet the support requirements envisioned in Phase IV
planning papers ODP will develop the Management Assistance
Program (MAP3) which will provide the DDA with a truly
interoperable capability. Current cost estimates are in the area
0
Emergency Planning
As computers become more a way of life and work for analyst the
need for a backup capability becomes even more critical. A
detailed discussion of this concern is contained in part 2 of
this plan, ADP Equipment and Services 1982-1992.
Security
Of equal concern is the protection of the data on the network in
both benign and hostile environments. ODP will work closely with
the Offices of Security and Communication to assure that all
necessary security procedures are defined and adhered to.
C. Future directions. In the past ODP has responded to user
requirements for data processing capability by offering service
from a large central utility. Initially, support was limited to
a single class of batch service processing capability. Later,
online interactive service was added in anticipation of user
requirements for more immediate access to computing capability.
And although an early effort to develop a comprehensive data
system, called the CHIVE project, was not successful, it firmly
established that the Agency had a requirement for a data base
management system.
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These three classes of service, batch, on-line and DBMS, continue
to be the primary components of the support offered by the
central service. While ODP has developed a few mini-computer
systems and indeed even selected a standard mini-computer, the
need for accessing and sharing large data base holdings continues
to fuel increasing requirements for increased capacity for each
of the three major services. There is no reason to believe that
demand for the central utility will abate in the foreseeable
future. Office automation, local area networks, and personal
computers will bring new capabilities and new methods of doing
business to the users, but the new capabilities will also serve
to recruit new users to the existing customer base. And, even
more than in the past, it is expected that an increasingly
sophisticated user population will find new opportunities for
exploiting the new tools and thus further escalate demand for
central service. (We have already had a request to interface a
device in the personal computer class to the interactive
system.) ODP planning will be directed toward insuring the
availability of the central utility in the face of those
demands. In line with this strategy the following items will be
of primary importance in meeting increases in the demand for
computer support.
Increasing SAFE capacity to accommodate the expected
increases in the number of DI analysts.
? Upgrading all services in line with growth patterns
projected in the Phase III planning papers.
Greater use of contractor support to achieve these stated
objectives. Staff personnel will not be available in
sufficient numbers to address user requirements.
? Development of the Information Center concept to aid the
user community in the use of available ADP resources. ODP
must help the user to help themselves. The user must
learn to handle the less demanding programming
requirements while the ODP professional is tasked with
complex technical requirements.
Potential Problem Areas
The potential problem areas associated with these future
directions are not new and would have existed without the
expansion envisioned in the Phase IV planning papers. The
problems will only be accelerated by the increases in people at
diverse locations. It cannot be said that any one of these
problems is more significant than another but in total they
represent a quantum increase in the requirements for logistical
support. The problem areas include:
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Adequate space for computers and people (staff and
contractor). This has been a primary concern for many
years. At present there is a serious short-fall.
Acquiring, training, and retaining the necessary staff
personnel expertise to meet future requirements.
Adequate funding to satisfy requirements up front instead
of playing catch-up.
Clearance procedures for contractor personnel. These must
be expedited if we are to take advantage of externally
produced software.
Outbuilding computer support requirements. Increased use
of outbuildings will inevitably compound our TEMPEST,
communications, availability and support problems,
particularly the need for additional personnel.
Security. The growth in the number of users, networking
and sensitivity of data being processed will intensify
concern for systems security.
There are two predominant, relatively specific issues raised in
these planning papers: support to the DI and Office Auto-
mation. In addition there are many less specific requirements,
some of which are implied, which will impact the ODP level-of-
effort over the next ten years. For the most part, these are not
new requirements. Only the magnitude and urgency will change.
An important gap in the plan which must be addressed is the
unknown requirements which will be levied on ODP by other DDA
components in their efforts to respond to the significant
increase in workload implied in the Phase III planning papers.
Support to the Directorate of Intelligence
r
Project SAFE is the backbone for ADP support f nalysts -'in the
DI. Existing plans call for SAFE to support I I analysts. The
SAFE design concept has been designed and funded around this
figure. The addition of more analysts requested in this plan
will cause a significant increase in the SAFE workload and
terminal requirements. A study will be required to analyze the
impact and to determine the feasibility and cost of the needed
SAFE system enhancements.
ODP has competitively selected a contractor,
for an agency-wide standard WP and Office Automation
Systems.
The contract includes II support for initial surveys,
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maintenance and training. It is anticipated that with sufficient
component funds this effort could be expanded to whatever level
is necessary for additional Agency analysts, technicians and
clerical personnel.
Additional Requirements
The "single terminal" concept. ODP will continue to
develop and expand hardware and software systems which
will enable users to access any needed central service
with just one terminal.
Applications development. The Agency plan implies that a
significant additional effort will be needed in the area
of specialized data base development. ODP is now about
two or three years behind in this support area.
Support to end user programming. It is clear that ODP
will never have enough personnel to address all require-
ments for new applications development. We must provide
enough assistance to the users to permit them to satisfy
the more simple programming tasks. The establishment of
the Information Center is a step in that direction.
? Support to enhanced modeling activities. Sophisticated
models are most efficiently run on a computer designed to
optimize processing oriented toward scientific and engi-
neering problems rather than the general purpose computers
employed by ODP. If requirements can be found for a
dramatic increase in modeling activity. ODP will be
required to develop a new scientific computing capa-
bility. The hardware alone will cost between
and and there will be a requirement
for I new ODP staff positions to support the
activity.
Graphics capability. The Agency has only begun to exploit
the analytical assistance that computer graphi.~s can
provide. ODP is sadly lacking in resources to support the
development of graphics capability. ODP needs an
immediate addition of eight staff personnel for this
requirement, with support ultimately growing to a staff
level of approximately
? Training. Although OT&E has assumed responsibility for
formal classroom instruction for central computer service
users, ODP will remain involved in providing users with a
variety of computer tools. The Information Center will
provide a focus for this activity.
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? Automated publication facility. As more and more of the
Agency's information holdings are converted to electronic
form, there will be increasing demand to go straight to
publication in that form. More electronic paths to more
ETECS-like capabilities will be required.
Archiving for storage
reliably storing huge
existed for some time.
evolved to the point to
that requirement. We
logical developments in
and backup. A requirement for
volumes of electronic data has
But technology has not yet quite
permit serious planning to satisfy
will continue to monitor techno-
this area.
techniques. Systems security will
always be of great concern.
with ISSG to identify
vulnerabilities.
Improved security
ODP will continue to work
and resolve security
Improved availability and reliability. Central service
customers would like to have their terminals work just
like their telephones do in terms of availability. That
is, telephone availability is perceived to be nearly 100
per cent. ODP systems availability (which the users see
through their terminal) is only 97 per cent, so there is a
three per cent margin for improvement.. But that three per
cent improvement (nearly three per cent--we cannot reach
100 per cent) will require improved hardware technology,
redundant equipment, improved telecommunications, reduced
software errors, and reduced procedural errors. ODP will
improve systems availability, but progress will be
difficult and slow.
No mention is made of personal computers (PC). ODP is in a
position to address the issue of TEMPEST PC's networked to the
central facility, should the requirement surface, in two ways:
Use of the Delta Data with a floppy disk, or use of the Wang
Alliance System which has the ability to support the opzrating
system CP/M.
Resources over and above current planning estimates for FY 1984 -
92 are: In priority order:
0 Resources for upgrading
the currently planned SAFE
facility to support a user population
0 Resources for general purpose computing to accommodate
1000 additional personnel in the DDS&T.
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Resources to plan and man remote facilities to support the
above personnel outside the Headquarters building.
Additional training resources
We would refer to the supplemental support package compiled for
1984 for more specific costing. This report delineates the
various ODP resources needed for each incremental increase in
analyst and scientist manpower.
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1 November 1982
ADP Equipment/Services 1982-1992
The SAFE capabilities plan has undergone a significant
change since an external audit was performed in early,,, calendar
1982. As a result of this audit an entirely new approach to SAFE
has been developed. The most significant features of the new
approach are:
? Use of IBM compatible hardware.
Use of existing software where possible.
An incremental development approach to reduce risk.
Establishment of an early capability using the
INTERIM SAFE system that has been used as test-bed. .
Moving the contractor facility from
a Washington area site.
While many areas are still under development and review prelimi-
nary plans and milestones are as follows:
FY 1983 - Early Capability
Expand the Interim SAFE capability.
? Use existing software.
? Provide message dissimination.
Routing capability.
Private Index Files.
Save Files.
Expand the number of users to [
concurrent users.
? Provide DIA Testbed.
being
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FY 1984 Integration
Text Processing.
On-line Text Search.
Introduce SAFE User Language (SUL).
Expand the number of users to I Iwithl being
concurrent users.
FY 1985 Enhancements
Mail analysis.
Integrated user interface.
Inverted Index Search.
Inverted Text Search.
Conversion of Interim SAFE.
FY 1986 Enhancements
? Combined Index/Text File Search.
? Full SAFE User Language (SUL).
Expand the number of users to F__j with n being
concurrent users.
FY 1987 Enhancements
Full SAFE capability.
II. Backup Computer Center
As the Agency becomes more and more dependent upon the
capabilities of data processing to accomplish its mission, the
need for a backup computer center to preserve a minimal
processing capability in an emergency situation assumes a
correspondingly greater importance. Past efforts to defend
requirements for such a backup center in annual budget exercises
have been unsuccessful. Efforts to reserve space in new
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unrewarding. Lacking a backup computer center, ODP's emergency
assumption that
backup procedures are bas d on t4
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f ll
simultaneously disabled. One center could therefore be used to
process the critical workload from the other center until the
crippled center could be returned to service.
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Opportunities to extend these backup procedures are on the
horizon. For example, one result of the redirection of the SAFE
project was a shift to the use of IBM compatible architecture,
which will make the SAFE computer center compatible with the
existing centers and thus add another dimension of flexibility to
backup procedures.
The construction of the new building in the Headquarters compound
will likewise provide additional opportunity to extend flexi-
bility. As central computing capabilities are moved from
existing computer centers to the new building, some existing
computer center space will be retained, refurbished, and used to
accommodate some production processing requirements. The systems
which will be configured to provide this support will also be
included in emergency backup procedures. A request for two staff
personnel to manage the move, determine levels of capability to
be retained in existing centers, and determine critical backup
needs and thus backup system configurations was included in the
FY 84 budget submission for the new building.
While the increase in numbers of different computer centers
offers additional flexibility in shuttling production workload
from one center to another in the event of crippling disaster to
a center, more centers mean more work and are indicative of
greater dependence on data processing in the Agency. Such
dependence begs for more than minimal capability to support
critical requirements. Plans should be adopted to establish a
backup computer center located away from the Headquarters com-
pound. This implies that a telecommunication capability must be
installed such that existing terminals and remote input/output
equipment can be switched to the backup center as needed during
an emergency. The center must be configured with enough flexi-
bility to accommodate any of the major services supported by
ODP. These services include online interactive service (VM),
batch processing (MVS), and data base management capability
(GIMS) and any of the production systems which they in turn
support (e.g., SAFE, STAR, Payroll, etc). An estimated
square feet of computer grade space will be required. A more
definitive statement of requirements remains to be dev,4loped.
The personnel who fill the two positions requested in support of
the new building will begin the development of such a statement.
III. Strategy for Responding to Significant Increase in ADP
Requirements
ODP's long range strategy for supporting quantum increases in
demand for ADP services will be to employ the latest advances in
microelectronics technology. This will ensure that the central
computer utility has adequate computational and storage
capacity. Our recently installed IBM 3081 mainframe computers
and 3380 disk drives are good examples of the most modern equip-
ment available. Further, we will continue our investigation of
the new class of super fast computers (over 100 MIPS (millions of
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instructions per second) speed) for possible use in solving the
complex scientific problems facing the Agency in this time-
frame. Lastly, as the cost of computation continues its
remarkable decline, we anticipate moving more functionality out
from the control utility to the workplace of the analysis. Our
standard terminal will become "smarter and smarter" as we harness
the power of the microprocessor. Timeliness and responsiveness
will thus be guaranteed by placing the computational power and
data in the optimum location for serving the analyst.
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