FORMULA TO DETERMINE GENERAL SUPPORT

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90-00530R000701840009-8
• Release Decision: RIFPUB
• Original Classification: K
• Document Page Count: 10
• Document Creation Date: December 27, 2016
• Document Release Date: September 28, 2012
• Sequence Number: 9
• Publication Date: February 9, 1988
• Content Type: MISC

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Formula to determine general support
# SAs 8 = word processing (steno)
# SAs
+ Legats X 1 = Secretaries
+ Training Coord.
# SA Supervisors X 1 + 1 per office = Rotor Clerks
# SAs 3 = remainder general support
Word process + Secretaries = total Steno
Rotor Clerk + remainder general support = other
Total steno + total other = total general support
Example:
Agent TSL authorized 8310
Supervisors 645
Legats 35
Training Coord 59
8310--- 8 =
1039
645
+ 35 + 59
X
1 =
739
645
X 1 + 59
=
704
8310
3 =
2770
5252
1039
+ 739 =
1778
704
+ 2770 =
3474
1778
+ 3474 =
5252
C/A ratio overall of 65% (SA to general support only)
For each 1.50 SAs need 1 general support.
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Office Services Manager (OSM)
Has overall authority and responsibility for planning, organizing,
and directing the full scope and range of support services functions of an
FBI field division.
Assistant Office Services Manager - Records (AOSM-R)
Has responsibility for planning, organizing and directing the
Records and Administrative Services Unit of a field division. Receives
direction and supervision from the OSM.
Assistant Office Services Manager - Correspondence (AOSM-C)
Has responsibility for planning, organizing and directing the
Correspondence and Communications Unit of a field division. Receives
direction and supervision from the OSM.
Voucher Examiner
Receives invoices, statements, and other requests for payment from
vendors for services performed, material furnished, rentals, telephone and
other commercial line usage or contractual obligations. Independently performs
the full range of voucher-examining processes by executing rules, regulations,
and procedures. Determines accuracy of vouchers examined remaining constantly
alert to errors, omissions, and duplications, and inconsistencies in invoices
and supporting papers. Work affects timeliness, accuracy, reliability and
acceptability of the Bureau's payment process.
Property Custodian
The Supply Technician, as designated Property Custodian, has overall
responsibility for the procurement, inventory, management, maintenance and
any surplus actions involving expendable and nonexpendable property within
a field division. Performs various aspects of technical supply management
work in the areas of property inventory, management and utilization. Provides
appropriate documentation on all actions affecting the accountability of
property within own jurisdiction. Work involves the efficient and effective
ordering, managing, inventorying and surplussing of property and supplies
under control of the division and for maintaining overall accountability of
the property. Service provided affects the reliability of the fieldwide
supply system, in addition to the timely acquisition of property and supply
items for the division.
Maintaining Evidence
Certain File Assistants perform clerical functions relating to th.e
receipt, retention, and disposition of bulky exhibits (evidence which because
of its size, quantity, substance, or value cannot be kept in the regular
investigative files) and are responsible for ensuring security of such evidence
which may or may not be kept on office premises. The purpose of the work is
the accurate accountability and secure storage of bulky exhibits which may be
used for evidentiary purposes in a court of law and to provide necessary
guidance to Agent personnel so as to abide by legal regulations which govern
operations. The ultimate outcome of lengthy, complex investigations may
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depend upon the accurate and timely performance of this service.
Law Enforcement Computer Network (LECN)
The Investigative Communications Assistant serves as primary
operator of the National Crime Information Center (NCIC), National Law
Enforcement Teletype System (NLETS), State Crime Information Systems,
other systems unique to the state and LECN which is a national computerized
information system containing accurate and timely documented criminal justice
information which is readily available to a vast number of criminal justice
agencies throughout a local, state, and national network. The primary pur-
pose of this system is to establish uniformity of coding standards for the
exchange of criminal justice information and improving the overall crime
solution rate. Purpose of the work is to provide information services to
investigative and law enforcement personnel via operation of a terminal
linked to computerized crime information data banks. The work contributes
to the reliability of investigative services the organization provides and
may directly impact on the scope of investigations conducted.
Miscellaneous Documents Examiner
The Miscellaneous Documents Examiner applies the access and
exemption provisions of the Freedom of Information - Privacy Acts (FOIPA)
to files and records maintained by the field office. Requests involve complex
assignments, some of national significance or include controversial, or
sensitive material; majority require extensive research and review of file
references to determine what items, if any, may be released uhder stipula-
tions of FOIPA. Purpose of the work is to research FOIPA requests received
from the general public, to excise exempt material based on FOIPA provisions,
to protect the confidentiality of the files of the FBI, to protect the
privacy of the individual, and to disseminate processed records to the
requester. Work is vital to protection of the confidentiality of FBI files
and the privacy of the individual.
Photographer
Photographers perform a full range of photographic assignments
involving specialized cameras and related equipment much of which has been
developed or adapted specifically for specialized requirements for crime
scenes and surveillance photography (fixed, moving and aerial), and con-
cealment purposes. They provide complete photographic support to investi-
gations and surveillances by working closely with Agents on a variety of
assignments. Instruction is provided to investigative employees concerning
basic and advanced photographic technology. The work involves providing
photographic coverages of events, evidence and subjects most of which are
for use in investigations and court proceedings. This work is vital to the
effectiveness and successful accomplishment of investigations conducted by
the FBI. Photographs taken may be used as vital evidence in a court of law.
Electronic Surveillance (ELSUR)
Employees assigned to field divisions having a high volume of
ELSUR activity oversee and maintain all ELSUR matters relating to court-
ordered, as well as consensual monitorings, from an administrative stand-
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point; provide necessary and critical guidance to Agent personnel so as
to abide by legal regulations which govern ELSUR operations; and provide
accurate responses to requests for information relating to ELSURs. Work
performed is vital to the program's effectiveness and for accomplishment of
investigations carried out by the FBI. Failure to administer and maintain
the system properly could have an extremely adverse effect on the FBI such
as loss of prosecution, disclosure of sensitive sources and methods, and
severe suits against the FBI.
Field Support Account (FSA)/Confidential Files
Particular File Assistants receive, process and afford appropriate
security to confidential material relating to informant, asset, counter-
intelligence, foreign counterintelligence and other confidential files, and
the FSA. Purpose of the work is to accurately and fully record information
concerning confidential informants and assets, to maintain these records
for future use in evaluating performance of these programs, to maintain
files of these and other confidential programs while adhering to strict
security precautions, and to ensure prompt remuneration for material
furnished or services rendered. Work is vital to the effectiveness of
investigative activities of the office.
Staffing
Staffing Assistants explain FBI employment opportunities and
application procedures to potential applicants for employment; schedule,
administer, and grade pre-employment tests; review applications, and handle
related correspondence. These services provide for the securing of well-
qualified applicants for a variety of FBI positions, both Agent and support.
Computer Functions
Data Transcribers operate cathode ray tube (CRT) remote terminals
and printers linked to a computer at FBI Headquarters for the purpose of
entering information into the office's data bases of the FBI's computerized
information support systems. Accurate entry of information is essential to
the proper management of the cases involved, and inclusion of incomplete or
incorrect data can jeopardize the ability of the Bureau to function in
investigative matters.
Data extraction and coding duties involve the review of all incoming
mail pertinent to investigations being managed through a computer system;
determination of specific information to be entered into the appropriate
data file; summarization of the data; and the transfer of the summaries to
forms using appropriate case codes for loading of the information into proper
data base.
Data retrieval involves the use of a CRT to access information
stored in computerized investigative support systems. Data is furnished
to requester for use as an investigative tool in major case investigations.
Computer Assistants monitor and manage the daily operations of
computers that function either as stand alone single processor computer
systems or as interlocking portions of the overall mainframe computer host
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of the Field Office Information Management System (FOIMS), which is in essence
a network/system of microcomputers operating in a distributed environment
mode. Microcomputer work encompasses scheduling, control, and structuring
in computer acceptable language, job entry and processing of recurring
reports produced from pre-programmed applications. Reliability and accept-
ability are affected by completion of assignments within deadlines and
solving routine processing problems. Immediate, efficient retrieval of
specific, succinctly stated data to be used in a major investigation is the
purpose of computerized investigative support systems. Work product affects
the adequacy of field investigations in major cases.
Visual Investigative Analysis
VIA is a management technique based on the charting principles
of Program Evaluation Review Technique/Critical Path Method which graphically
displays the sequence of occurrence and the dependent relationships of all
elements of a crime and the subsequent investigation. The application of
VIA to an investigation helps in the thorough, coordinated planning of the
entire case. It enables all concerned persons to see a lucid, visual pic-
ture of the entire case focusing on the interdependent and interrelated
activities that lead to the accomplishment of the Bureau's major goals -
the targeting of viable suspects/subjects and the successful prosecution of
the same.
Criminal Informant Management System (CIMS)
CIMS was developed as a separate computerized system to provide
optimum security for sensitive information concerning the management and
use of informants in support of criminal investigations. The system makes
informant information readily available to Agents and provides for rapid
collation of information, informant statistics, and administrative data.
National Narcotics Border Interdiction System (NNBIS)
Under the direction of the Vice President, NNBIS utilizes the
resources of military and Federal law enforcement and intelligence agencies
to interdict the flow of drugs into the United States. The job of the
NNBIS Analyst is to provide information analysis and retrieval services
to the participating agencies. This work contributes to the effective and
efficient running of NNBIS throughout the United States.
Audio Analysis
The major functions of the FBI's Audio Processing Program are to
enhance the intelligence value of tape recordings of marginal intelligibility;
determine the authenticity of valuable tape-recorded evidence so it will be
admitted in judicial proceedings; conduct voiceprint examinations to deter-
mine speaker identity for investigative purposes, examine electrical signals
to determine their origin and meaning; conduct forensic video examinations
to enhance video evidence in judicial proceedings; evaluate tape recordings
from technical installations and provide guidance to improve quality; and
provide on-site technical installations and processing to eliminate masking
noises.
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Mail and File Clerks
Mail and File Clerks provide information, materials and services
to all elements of a field office in connection with several completely
differing functions such as maintaining of rotor files, reviewing files and
evaluating information, ensuring security of office, preparing administrative
and automotive fleet reports, searching indices, processing incoming and
outgoing mail, performing Time and Attendance and Voucher duties, and the
like. Performance affects the speed and reliability of action relating to
the main investigative purpose of the FBI.
Security and Complaint Assistant (SCA)
SCAs are assigned to Night, Midnight, and Relief Shifts. They
process telephonic complaints received in the office during the respective
shifts; are responsibile for the physical security of the office space;
may check indices and review files; prepare teletypes and other appropriate
correspondence. Effective accomplishment of assignments affects investigative
processes and contributes to the efficiency of daily operations of the Bureau.
Clerk-Typists and Clerk-Stenographers
Clerk-Typists and Clerk-Stenographers produce transcribed material
which is relied on as an accurate record of material dictated. Work produced,
which is used for investigative, intelligence, administrative, and trial
purposes, affects the ability of the FBI and other law enforcement agencies
to effectively accomplish their missions.
Secretaries
Secretaries ensure that the clerical and administrative portions of
the work of the Supervisor are accomplished effectively, allowing the Super-
visor to concentrate on investigative and managerial duties. The work affects
the accuracy and reliability of further processes.
Confidential Clerk (Typing)
Assignments involve monitoring various electronically recorded
media for the purpose of preparing quality verbatim transcriptions or
composing investigative summaries on on-going target, sensitive or classified
national security matters, based on in-depth knowledge of current cases under
investigation. This involves recognizing which material is or is not relevant
to the particular case. Work significantly contributes to the overall investi-
gative function of the FBI and affects the operation of sensitive programs.
Rotor Files Duties
File Clerks assigned to rotor duties perform a wide range of file
functions for an investigative squad or a given segment of investigative
classifications. Basic functions of the specialized and highly complex rotor
files operation are preparing new files, maintaining pending files, and
closing those cases no longer being investigated. These File Clerks expedite
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and simplify the management of file functions, and with the needs of the
squad supervisor and Special Agents in mind keeps control of mail, thereby
providing pertinent information at fingertip availability.
Telecommunications Operators
Telecommunications Operators perform telephone operating, teletype-
writer, radio dispatching, and NCIC operating duties. The main purpose of
the work is to provide, obtain and relay information through means of the
specific telecommunications function to which assigned, and to maintain
records which reflect the daily communications activity. Performance of all
duties contributes to the accuracy and reliability of investigative services
the orgranization provides.
In addition to the duties specifically accounted for in the
various position descriptions, it falls upon the general support employees
to escort vendors and visitors to the office; conduct tours; fingerprint
school children; burn and/or shred official trash; serve as Position Classi-
fication, Health Benefits, Life Insurance, and Ross Fund representative, and
retirement counselors; transport Bureau vehicles to and from garages and
resident agencies; assist Electronics Technicians; be available for relief,
holiday, and weekend duties; handle duplication projects; and-the like.
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(*BOARD COMPLEMENT OF MISCELLANEOUS OTHER SUPPORT
AS OF 1/15/88
COMPUTER FUNCTION
OSM, ROSM
STAFFING
ELSUR
VOUCHER EXAMINERS
PROPERTY CUSTODIANS
SA/CONFIDENTIAL FILES
MAINTAINING EVIDENCE
NURSES
MISC. DOC. EXAM.
PHOTOGRAPHERS
CIMS
OSM. ROSM
174
21.20%
VOUCHER EXAMINERS
28
3.20%
PROPERTY CUSTODIANS
33
4.0074
MAINTAINING EVIDENCE
38
4.60%
LECN
25
3.00%
MISC. 00C. EXAM.
83
7.70%
CIMS
10
1.20%
PHOTOGRAPHERS
86
8.10%
NURSES
9
1.102'
FSA/CONFIDENTIAL FILES
86
8.10%
ELSUR
89
8.402'
STAFFING
83
10.10%
COMPUTER FUNCTION
143
17.40.7
TOTAL *
W THE FOLLOWING ARE BELOW ONE PERCENT OF THE
POPULATION AND WERE NOT INCLUDED IN THE CHART.
BUT WERE INCLUDED IN THE TOTAL.
VIA
5
0.80%
NNBIS
4
0.50%
IMPREST
3
0.40Z
AUDIO ANALYSIS
3
0.40%
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ONBOARD COMPLEMENT OF GENERAL SUPPORT
AS OF 1/15/88
WORD PROCESS I NG
OTHER
M I SCELLANEOUS OTHER
WORD PROCESSING
1629
36.80%
MISCELLANEOUS OTHER
820
18.52%
OTHER
1978
44.68Z
TOTALS
4427
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ONBOARD COMPLEMENT OF NORD PROCESSING SUPPORT
AS OF 1/15/88
CONF. CLERK (TYPING)
1.7) F.Rk:-TYP:STS
CLERK - STENOGRAPHERS
SUPERVISORS
INTELL. CLERK (TYPING)
INVEST. ASST. (TYPING)
SECRET AR I ES
CLERK-TYPISTS
CLERK-STENOGRAPHERS
SUPERVISORS
INTELL. CLERK CTYPII\G)
SECRETARIES
INVEST. ASST. CTYPINED
CONF. CLERK (TYPI\G)
712 43.70%
26 1.60%
44. 2.70%
1 0.06%
699 43.00%
3 0.18%
144 8.807.
TOTAL
1629
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