EXTERNAL VIEWS AND PERCEPTIONS

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90-00379R000100200008-5
• Release Decision: RIPPUB
• Original Classification: S
• Document Page Count: 4
• Document Creation Date: December 27, 2016
• Document Release Date: August 27, 2012
• Sequence Number: 8
• Content Type: MISC

Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200008-5
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is developed with)
Europe Division, DDO, in a
meeting hel on
July
17,
Environment and
Ways
to
not filled out,
but
was
1985 regarding the Study of OL's Service
Enhance OL's Ima a The uestionnaire was
utilized by in his
preparation for this meeting.
? In his role , (sees every aspect of OL
operations.
? Out of all the Offices in the DDA, OL is the most
responsive, and most willing to listen.
? Europe Division utilizes all OL services.
Procurement Division services are used to a lesser extent
(i.e. small purchases).
? Our work life is full of frustrations in general and
therefore, such frustrations are understood.
There are always going to be complaints and criticisms
and therefore we all must expect them.
? OL is performing a major new building and a major
rehabilitation of space at Headquarters.
There is much sympathy from support types in understanding
it
Space Modifications
? We are attempting a major rehabilitation of one whole floor.
Talking and working with OL for last 9 months.
The situation generates more frustration than criticism.
Neither EUR/DIV or HOME have the resources or time to do
the effort justice.
Issues with the HOME designer are esthetics vs space
function.
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200008-5
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200008-5
SECRET
Everytime we are ready to work on design, the response
from HOME takes several months.
We are having a hard time with the contract person doing
the design work for DICON.
It is frustrating since she does not have enough
If OL had more in-house types knowledgeable of the Agency,
they could do the design work better, faster, and more
responsively.
understanding and conditioning of the Agency and its
w~vs - accordingly it takes too long to get the job done.
does not have enough time to condition her.
People in the DDO tend to understand much less than ideal
facilities conditions because - they have worked overseas
in substandard space - have been conditioned to put up
with lesser accommodations.
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But they are now coaxed out (reached their limits of
patience).
Proliferation of Equipment.
? ADP and word processing equipment taking over.
If he could centralize and consolidate ADP and Wang
equi ment in a central Communications Equipment Room
(CER~, he could create 18 new work stations - improve
working conditions - improve efficiency.
He went after the snack bar on the fourth floor -
to support - land Mr. Mahoney helped
Result - Snack bar space allocated to EUR/Division - design
of CER on-going - good decision - fine support.
Communications - New Headquarters Building
? Need systematic weekly bulletin on progress of New Building
and what is going to happen to parking.
? For an example, the new path adjacent to the construction
site was terrific. If people knew about it, they would
have been happier and better served.
? This weekly bulletin would be most helpful to Support
Officers and all employees in general. Up to now, almost
everything appears to be a surprise.
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200008-5
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200008-5
SECRET
Communications in General
? We Support Officers are here ext istics
Officers are there in OL Central
? The only thing that connects us is the telephone.
? Suggestion - What we need is:
Every several months have a free-lance informal meeting in
Mr. Mahoney's office starting at 5:00 p.m.
No agenda - just to talk things over.
In addition to 3 or 4 support officers, include C/SD,
C/RECD, C/HOME and etc. for informal discussion and
exchange.
? Change is healthy and progressive.
Review institutional memory to see how, what, and why you
did your work in the past and now look at it relative to
today's environment in order to rebuild the battleship to
face tomorrows challenges.
? More conversation and observation is important to review:
The new Regional Engineer approach.
The new dimensions and impact of the IMS Craft Program.
? Requirements are dictating that we must have more forward
people in our bases.
? FBO is having problems - i.e. not enough people.
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200008-5
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200008-5
S~CREi
? Communications and conversation is important.
'doesn't even know) - he has not met him
yet. __
When the DDA wants to see a rehabilitated area in the DDO,
he has HOME walk him through the space - the Area
Division Support Officer is not even called.
We need better dialogue.
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Perceptions
? Everything OL is doing is how he would do it.
? OL is li ht ears ahead in bringing in new and bright
talent - for example.
? OL going heavy on female effort.
Suggest we get better mix of race - male - female.
? is a super person - college graduate.
Training
? Provide spot training sessions for all new SOT's.
Hold 2 hour sessions involving claims, transportation,
and RECD-SD-PD processes.
Logistics Assignees to EUR/Division
? Feel that when a Logistics Officer comes to the Division at
the height of his experience and training - at a GS-12 grade
in a GS-13 position - for a 2 year assignment and then out,
he will exhibit the "killer instinct" - operate from a
"hungry base" and perform more effectively.
? If you send a GS-13 Logistics Officer, it might be overkill
and less challenging.
? However, maybe the DDO feels that Logistics Officers should
be more experienced than in other directorates due to the
overseas and world-wide involvement expected of them.
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200008-5