STUDY OF OL'S SERVICE ENVIRONMENT AND WAYS TO ENHANCE OL'S IMAGE

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90-00379R000100200006-7
• Release Decision: RIPPUB
• Original Classification: S
• Document Page Count: 6
• Document Creation Date: December 27, 2016
• Document Release Date: August 27, 2012
• Sequence Number: 6
• Content Type: MISC

Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200006-7
25X1 ;EGRET (when filled in) EO/ORD/DDS&T
STUDY OF OL's SERVICE ENVIRONMENT AND WAYS TO ENHANCE OL's IMAGE
QUESTIONS FOR SELECTED AGENCY COMPONENTS
1. What services/support does the Office of Logistics (OL)
now provide to your component?
a. Logistics Officer -- on-site -- Supply Division.
b. Contracts staff -- on-site -- Procurement Division.
c. Motor Pool Section/SSB/HOME -- Maintenance on autos.
-- irregular -- special projects.
e. Supply Management Branch/SD -- on-going -- procurement
of supplies and equipment.
f. Printing and Photography Division -- developing film,
duping tapes, yearly report.
g. External Buildings Operations Branch -- on-going --
interface with GSA, Dominion Mgmt. for construction,
maintenance, etc.
h. New Building Project Office.
2. What are your component's perceptions of the quality,
timeliness, general responsiveness, and overall value of
OL's services and support? Please key your answers to the
items in ail above.
a. Excellent
b. C/CS - excellent
c. Dependable
SECRET (when filled in)
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200006-7
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200006-7
25X1 - EO/ORD/DDS&T
STUDY OF OL's SERVI~~ ENVIRONMENT AND WAYS TO L..riANCE OL's IMAGE
-- QUESTIONS FOR SELECTED AGENCY COMPONENTS
d. Good
e. Adequate -- hamstrung by GSA schedule, restrictions
f. Quality good; timeliness bad
g. Improving; this new branch seems to work better than
previous arrangement.
h. Good
3. How could OL improve the services/support it already
provides to your component? Please key your answers to #il
and 1~2 above.
h.
4. What additional services/support could OL provide to
your component.
Present or near future (specify time-frame desired and
coot inations approvals required; rank in order of priority)
SECRET (when filled in)
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200006-7
 25 Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200006-7
r Lv/ vLw/ Ll.~S U[1
STUDY OF OL' s SERVi.,c ENVIRONMENT AND WAYS TO .....DANCE OL' s IMIAGE
-- QUESTIONS FOR SELECTED AGENCY COMPONENTS
a. Vaulting of room 404 Ames -- ASAP.
b.
c.
Long-range (specify time-frame desired and coordinations/
approvals required; rank in order of priority)
5. How does your component view OL in terms of courtesy and
professionalism? (If contacts involve more than one OL
staff or division, please rate each OL component separately
or, if preferable, rate according to the service or support
rendered.)
3
SECRET (when filled in)
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200006-7
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200006-7
25X1 - EO/ORD/DDS&T
STUDY OF OL's SERVICE ENVIRONMENT AND WAYS TO ENHANCE OL's IMAGE
-- QUESTIONS FOR SELECTED AGENCY COMPONENTS
6. What service/support functions of OL are best understood by
your component? Least understood?
Best understood (Is additional information needed and by
w om.
a. Logistics Officer
b. Contracts Staff
c.
Least understood (Is additional information needed, and by
whom.
SECRET (when filled in)
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200006-7
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200006-7
25X1 ~ EO/OR.D/DDS&T
STUDY OF OL's SERVI~~ ENVIRONMENT AND WAYS TO h..~iANCE OL's IMAGE
-- QUESTIONS FOR SELECTED AGENCY COMPONENTS
7.
Do you believe that your component's overall impression of
OL is favorable or unfavorable? How could that image be
improved?
8.
What other factors (human, organizational, et
your component's perception of OL? If negati
they be changed to a positive perception?
c.) influence
ve, how can
9. Do you have suggestions as to which media could be most
effective in communicating to members of your component the
totality of support and services OL provides? (E.g.,
Employee Bulletins, OL newsletter, multi-media presentation,
pamphlets, brochures, posters)
a. Newsletter for EOB (like HOME's) -- info on parking,
a.c., progress of new building, etc.
SECRET (when filled in)
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200006-7
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200006-7
25X1 ~ EO/ORD/DDS&T
STUDY OF OL's SERVICE ENVIRONMENT AND WAYS TO ENHANCE OL's IMAGE
-- QUESTIONS FOR SELECTED AGENCY COMPONENTS
10. What training courses attended by your personnel (e.g., EOD
courses such as Intro to CIA) would you suggest include
additional information about OL people and activities?
Please elaborate.
a. Not new courses, but new focus to briefings--make them
more anecdotal; show how OL works as part of overall Agency
mission.
11. What other suggestions, not specifically addressed in this
questionnaire, do you have for improving OL's image
throughout the Agency?
OL has difficulty in sorting out priorities; there is no one at
a high level who serves as focal point to adjudicate conflicting
requests.
SECRET (when filled in)
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100200006-7