SUMMARY -- ORD, DDS&T

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90-00379R000100200004-9
• Release Decision: RIPPUB
• Original Classification: S
• Document Page Count: 2
• Document Creation Date: December 27, 2016
• Document Release Date: August 27, 2012
• Sequence Number: 4
• Content Type: MISC

Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-00379R000100200004-9
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Summary Summary -- ORD, DDS$T
Perceptions:
"It appears that OL is like a big hole into which requests are
sent... that OL_lines up requests and handles them in FIFO order."
OL has difficulty in sorting out priorities; no one at a high
level serves as focal point to adjudicate conflicting requests.
If OL does much for ORD but ORD is not informed., such lack of
communication is a measure of poor perception of our svcs.
"Don't worry about perceptions; do something about service."
Overall impression: "OL viewed as extremely courteous and
pro essional (because of 2 logs reps assigned to ORD). Dealing
w/logs central is less efficient/less effective/less responsive
due to requesting component's ignorance and the inefficiencies at
the Logs end."
Specific problems:
Procurement of supplies/equipment only adequate; hamstrung by
GSA schedule/restrictions.
41 Quality of P$PD support good; timeliness bad.
RECD/EBOB svcs improving; works better than previous
arrangement.
How improve:
Essential to show professional courtesies by confirming
project/svc status and prognosis. "Let people know you're working
on their project even if you can't give them a positive response.
Let them know you're not ignoring them."
Determine order of task actions at more senior level;
prioritize based on some other acceptable criteria besides FIFO
and including better understanding of interactive operational
needs. This will require someone who has the authority to
adjuciate conflicting requests.
Additional svcs/support needed:
Vaulting of Rm 404 Ames ASAP.
How communicate better:
EBOB newsletter like HOME's, w/info on parking, a/c, new bldg
progress.
Give new focus to briefings to make more anecdotal; show how
OL works as part of overall Agcy mission.
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-00379R000100200004-9
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-00379R000100200004-9
ORD/DDS&T Summary (cont'd) ,SECRET
Use more showmanship in briefings.
/ Use Mid-Career Crs to give overview of OL.
Brief CT courses, Intro to CIA Crs, New Chiefs of Station
25X1
25X1
seminar.
Present a combination of (1) anecdotal briefings
special support;
war-story
experiences to define other dimensions of OL) and (2)
standard/functional briefings. Show audiences you're involved in
more than housekeeping/ plumbing/AC/escorting/
04 mundane activities.
SECRET
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-00379R000100200004-9