STUDY OF OL'S SERVICE ENVIRONMENT AND WAYS TO ENHANCE OL'S IMAGE

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90-00379R000100170001-6
• Release Decision: RIPPUB
• Original Classification: S
• Document Page Count: 8
• Document Creation Date: December 27, 2016
• Document Release Date: August 22, 2012
• Sequence Number: 1
• Publication Date: June 1, 1985
• Content Type: MISC

Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
b.
a . G rO j i ~-E
"image creators" for you and OL?
1. In your component, what activities/products/services act as
STUDY OF OL's SERVICE ENVIRONMENT AND WAYS TO ENHANCE OL's IMAGE
The Director of Logistics has asked IMSS to undertake a
directorate-level objective to enhance OL's'image as a
service organization. The following questions serve as
a point of departure to help us determine how OL can
improve its services/support....or better acquaint other
components with our role in the Agency. Feel free to
tailor the questions to your component or expand them as
you think best contributes to this effort. Please add
continuation sheets as needed.
_22
c V-kd o_~
4- e-L 6~) jo-~,, * /~~
d.
e. ~VU t:~ ~,c1L lam- a% / 11
j-
SE
Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
SECRET (when filled _
QUESTIONS FOR OL DIVISIONS/STAFFS (page 2)
2. What do you think are your customers' perceptions of your component's
services and image in each of the above areas? Key your answer to
the appropriate letter in Question 1. A
U
3. In which areas could your component project a better image or provide
a better service? How? (Key your answer to the appropriate letter
in Question 1.)
-~-
Gk,
SECRET (when filled in)
Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
SECRET (when filled ..
QUESTIONS FOR OL DIVISIONS/STAFFS (page 3)
4. What additional services/support could your component add to improve
customer relations and enhance OL's image? Please indicate priority.
Achievable with present resources
a
Achievable with additional resources (specify resources)
A
b.
c . ~k~ &,e~ rt- % (? 0,-J-k -~V- 6 C f,- (~~ ~P~
SECRET (when filled in)
Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
SECRET (when filled 1 ,
QUESTIONS FOR OL DIVISIONS/STAFFS (page 4)
5. What other factors do you think influence OL's image? How can they
be changed to enhance OL's image?
9""- Lt,~- ~
6. How can we best communicate to others in the Agency the scope and
importance of OL's services/support?
SECRET (when filled in)
Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
SECRET (when filled i._)
QUESTIONS FOR OL DIVISIONS/STAFFS (page 5)
7. What public relations tools could you suggest to enhance OL's image
(e.g., employee bulletins, posters, brochures, video presentations,
briefings) ?
a. ~6-d~lpi,w'
b. V !CXL,0
C. 1-2`1~
8. If we were to conduct a voluntary random survey of the perceptions of
OL within the Agency, who would you recommend be queried and with
what specific questions?
SECRET (when filled in)
Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
SECRET (when filled in)
SECRET (when filled , )
QUESTIONS FOR OL DIVISIONS/STAFFS (page 6)
9. Has your co onent conducted a customer survey within the past two
years? jVIN If "yes," please make copies of the survey and
results av i able to IMSS. (Elaborate, if desired, on any changes
made as a result of the survey or any changes suggested but not
implemented.)
10. What other suggestions do you have for enhancing,OL's image that are
not specifically addressed in these questions?
Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
 1 Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
Ii . . 0
i
LP Z&L/X r
Wfh OYU..3
-0 tlf)~
466V%-a~
err"
wrm -H rl&~ I rob~
V&Q_,/ -,12
s' fy/tJJJC~cn, ~ ems !/l~7
AOawjj3kfI
Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6
Declassified in Part - Sanitized Copy Approved for Release 2012/08/22 : CIA-RDP90-00379R000100170001-6