LOGISTICS SERVICES DIVISION SUPPORT QUESTIONNAIRE

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90-00379R000100080004-3
• Release Decision: RIFPUB
• Original Classification: K
• Document Page Count: 9
• Document Creation Date: December 23, 2016
• Document Release Date: August 16, 2012
• Sequence Number: 4
• Publication Date: February 24, 1983
• Content Type: MISC

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Logistics Services Division
Support Questionnaire
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Logistics Services Division
Office of Logistics
Logistics Support Questionnaire
1. Supplies
a. Does your component feel that the building's supply store is
adequately stocked?
DYES 0 NO
b. If not, what items are frequently out of stock'?
c. Are the personnel on duty at the Supply Room counter courteous and
helpful?
DYES 0 NO
d. How do you rate LSD's level of service in the supply area?
0 Excellent 0 Good 0 Fair 0 Poor
e. Comments:
2. Internal & External Relocations (Office Moves)
a. Has your component requested the service of LSD for relocations of
any kind within the past year?
DYES C3 NO
b. If yes, were the moves in:
0 Headquarters
0 External Buildings 0 Both
c. Were the moves made efficiently and were they started and com-
pleted on schedule?
DYES 0 NO
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e. Were the LSD employees who performed the service courteous and
helpful?
DYES DNO
f. How do you rate this service?
0 Excellent 0 Good
0 Fair 0 Poor
g. Comments.
3. Classified Trash Pickup & Disposal
a. Does your component require the pickup of classified trash in outlying
buildings?
DYES 0 NO
b. If so, is the service always on schedule?
DYES 0 NO
c. Does your component encounter any problems with classified trash
chutes in the Headquarters Building?
DYES 0 NO
d. If so, what are the major complaints?
e. How do you rate the service overall?
0 Excellent 0 Good
0 Fair 0 Poor
f. Comments:
4. Mail Distribution
a. Does your component consider the mail system to be reliable and
efficient?
DYES ONO
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c. Is your mail received in good condition?
DYES 0 NO
d. Are the couriers courteous and helpful?
DYES 0 NO
e. Overall, how do you rate the mail system in terms of efficiency,
service, personnel, etc.?
0 Excellent 0 Good 0 Fair 0 Poor
f. Comments'
5. Vehicle Maintenance & Shuttle Service
a. Do personnel in your component feel that the Agency's bus and van
shuttles are consistently on schedule?
DYES 0 NO
b. Do they feel that the shuttle schedules are adequate for meeting their
requirements?
DYES 0 NO
c. How do they rate the condition of the vehicles?
0 Exceptionally clean 0 Clean 0 Average 0 Dirty
d. In general, are the vehicle operators considered to be courteous and
helpful?
DYES El NO
e. Are personnel in your component comfortable with the driving habits
of the vehicle operators?
DYES 0 NO
f. Does your component have vehicles that are maintained by the Motor
Pool Branch?
DYES 0 NO
g. Are they maintained according to schedule? ?
DYES 0 NO
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EYES 0 NO
I. Has your component required the services of a chauffeur/driver within
the past year?
DYES 0 NO
j. Did the chauffeur/driver perform the service as well as expected?
DYES 0 NO
k. How do you rate the overall performance of the Motor Pool Branch?
0 Excellent 0 Good 0 Fair 0 Poor
I. Comments:
6. Architectural Design
a. Has your component required any architectural design for renova-
tions, alterations, etc., during the past year?
DYES 0 NO
b. If so, was the service performed in a timely fashion?
DYES 0 NO
c. Was the quality of the design work satisfactory?
DYES 0 NO
d. How do you rate the service, in terms of satisfaction with both the
quality of work and the response time?
0 Excellent 0 Good 0 Fair 0 Poor
e. Comments:
7. 110110Vati01111 and Alterations
a. Have you called upon the Space Maintenance & Facilities Branch
(SM & FB) for service during the past year?
DYES 0 NO
b. If so, did the requirement involve:
0 Major renovations 0 Minor work 0 Trouble calls 0 Other
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['YES DNO
d. Was the work done efficiently and with a high degree of expertise?
YES DNO
e. Are you generally satisfied with the condition of your office environ-
ment, in terms of paint, carpeting, etc.?
DYES DNO
f. If not, of what specific problems are you aware?
g. How do you rate SM & FB's level of performance?
0 Excellent 0 Good 0 Fair
0 Poor
h. Comments*
8. Executive Dining Room
a. In your estimation, what percentage of your component's eligible
employees use the Executive Dining Room (EDR) on a regular basis?
b. Are they satisfied with the menu selection?
DYES 0 NO
c. How do they rate the quality of service?
..!
Excellent; % Good; % Fair; % Poor
d. How do they rate the quality of food?
_?/0 Excellent; _% Good; % Fair; % Poor
e. How do they rate the environment? (cleanliness, decor, etc.)
_% Excellent; Good; _% Fair; % Poor
f. Overall, how do they rate the EDR in terms of menu selection and
quality of food and service against prices charged?
_% Excellent; __?/0 Good; Fair; % Poor
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9. Interior Design
a. Is your component satisfied with the product/service information and
advice as provided by the Interior Design Consultant (IDC/ LSD) ?
DYES DNO
b. Are the special design solutions as planned by the IDC helpful to your
component?
DYES DNO
c. Are the consulting services of the IDC useful to your component?
DYES DNO
d. Do the choices in colors and styles of carpet, furniture, draperies, and
painted doors offer sufficient variety to obtain a cheerful, but prac-
tical, work environment?
? YES DN0
e. As limited as the Fine Arts Commission's selections are, does your
component feel that the IDC is responsive in showing available
holdings?
DYES DN0
f. Generally, how do you rate LSD in the area of interior design?
0 Excellent 0 Good 0 Fair 0 Poor
g. Comments.
10. Headquarters Parking
a. Are the employees in your component satisfied, for the most part,
with the parking conditions on the Headquarters compound?
DYES ONo
b. Do they find the annual allocation of permits fair and equitable?
? YES ONo
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cause of "Nair dissatisfaction?
d. Have viable alternatives been suggested by them?
DYES El NO
e. All things considered, i.e., medical parking, carpools, visitor parking,
limited space, etc., how do you rate LSD's administration of the
parking program?
0 Excellent 0 Good 0 Fair El Poor
f. Comments:
11. Vending Machines
a. Are vending machines in your area generally well stocked?
DYES El NO
b. Are microwave ovens and other pieces of equipment well
maintained?
DYES 0 NO
c. Are snack bars clean and orderly?
DYES 0 NO
d. How do you rate the vending service & snack bar areas?
0 Excellent El Good 0 Fair El Poor
e. Comments:
12. Headquarters Building Maintenance & Operation
a. Do you find the cleanliness of offices, corridors, and public areas up
to your level of expectations?
DYES 0 NO
b. Are your office areas cleaned on a regular schedule?
DYES 0 NO
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0 Ent. .nt 0 Good 0 Fair 0 Poor
d. Are the office areas of your component comfortably heated and
cooled, considering energy restrictions in force?
DYES 0 NO
e. How do you rate the condition of the compound's grounds and
roadways?
0 Excellent 0 Good 0 Fair 0 Poor
f. Overall, how do you rate the maintenance and operation of the
Headquarters building?
0 Excellent 0 Good 0 Fair 0 Poor
g. Comments:
13. Please use this space to make any observations you choose. If they are
pertinent to questions above, cite question number in your response.
Completed by: Component.
Title. Room Number
Extension:
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