FOLLOWING IS A BREAK OUT OF THE LOGISTICS SUPPORT QUESTIONNAIRE

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90-00379R000100080001-6
• Release Decision: RIFPUB
• Original Classification: K
• Document Page Count: 13
• Document Creation Date: December 23, 2016
• Document Release Date: August 16, 2012
• Sequence Number: 1
• Content Type: MISC

Declassified and Approved For Release 2012/08/16.: CIA-RDP90-00379R000100080001-6
Following is a break out of the Logistics Support Que'Zionnaire:
Page 1
1. Supplies
a. Does your component feel that the building's supply store
is adequately stocked?
72 responses received
54 responses yes (75%)
18 responses no (25%)
b. If not, what items are frequently out of stock?
No response
c. Are the personnel on duty at the Supply Room counter
courteous and helpful?
41 responses - all yes (100%)
d. How do you rate LSD's level of service in the supply area?
70 responses received
6 excellent (9%)
62 good (88%)
2 fair (3%)
0 poor (0%)
2 Internal External Relocations (Office Moves)
a. Has your component requested the service of LSD for re-
locations of any kind within the past year?
69 responses received
46 yes (66 2/3%)
23 no (33 1/3%)
b. If
Y es
were the moves in:
50 responses received
1) Headquarters - 23
2) External Bldgs - 15
3) Both - 12
(46%)
(30%)
(24%)
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
' Declassified, and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
c. Were the moves made efficiently and were they started
and completed on schedule?
45
responses
received
39
yes
(87%)
6
no
(13%)
Page 2
d. If not, what types of problems were encountered?
No response
Were the LSD employees who performed the service courteous
and helpful?
45
responses
received
44
yes
(97%)
1
no
(3%)
f. How do you rate this service?
46
responses
received
12
excellent
(26%)
30
good
(65%)
4
fair
(9%)
0
poor
(0%)
g Comments:
None
3. Classified Trash Pickup Disposal
a. Does your component require the pickup of classified
trash in outlying buildings?
70
responses
received
21
yes
(30%)
49
no
(70%)
b. If so, is the service always on schedule?
20
responses
received
14
yes
(70%)
6
no
(30%)
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
Declassified and Approved For Release 2012/08/16 : CIA-RDP90-00379R000100080001-6
c. Does your component encounter any problems with
classified trash chutes in the Headquarters !_lildi-g?
53
responses
received
14
yes
(26%)
39
no
(74%)
d. If so, what are the major complaints?
No response
e. How do you rate the service overall?
57 responses received
14 excellent (25%)
36 good (63%)
6 fair (10%)
1 poor (2%)
4. Mail Distribution
a. Does your component consider the mail system to be
reliable and efficient?
73
responses
received
60
yes
(82%)
13
no
(18%)
Page 3
b. If not, what are the major sources of complaints?
No response
c. Is your mail received in good condition?
68
responses
received
67
yes
(99%)
1
no
(1%)
d. Are the couriers courteous and helpful?
61
responses
received
61
yes
(100%)
0
no
(0%)
3
X
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
' Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
e. Overall, how do you rate the mail system in t-rms
of efficiency.
68
responses
received
13
excellent
(19%)
45
good
(66%)
10
fair
(15%)
0
poor
(0%)
5. Vehicle Maintenance Shuttle Service
a. Do personnel in your component feel that the Agency's
bus and van shuttles are consistently on schedule?
65
responses
received
53
yes
(82%)
12
no
(18%)
b. Do they feel that the shuttle schedules are adequate
for meeting their requirements?
72
responses
received
52
yes
(72%)
20
no
(28%)
c. How do they rate the condition of the vehicles?
51 responses received
6
exceptionally clean
(12%)
30
clean
(59%)
14
average
(27%)
1
dirty
(2%)
d. In general, are the vehicle operators considered to be
courteous and helpful?
71
responses
received
64
yes
(90%)
7
no
(10%)
e. Are personnel in your component comfortable with the
driving habits of the vehicle operators?
73
responses
received
65
yes
(89%)
8
no
(11%)
4
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
f. Does your component have vehicles that are ma'ntained
by the Motor Pool Branch?
g?
75
responses
received
24
yes
(32%)
51
no
(68%)
Are they maintained according to schedule?
24 responses received
23 yes (96%)
1 no (4%)
Page 4
h. Is your component satisfied with the quality of
mechanical service?
33
responses
received
29
yes
(88%)
4
no
(12%)
i. Has your component required the services of a chauffeur/
driver within the past year?
66
responses
received
47
yes
(71%)
19
no
(29%)
Did the chauffeur/driver perform the service as well
as expected?
47
responses
received
43
yes
(91%)
4
no
(9%)
k. How do you rate the overall performance of the Motor
Pool Branch?
63
responses
received
17
excellent
(27%)
41
good
(65%)
5
fair
(8%)
0
poor
(0%)
5
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
6. Architectural Design
a. Has your com?onent required any architectural design
for renovations, alterations, etc., durilig the past
year?
73
responses
received
43
yes
(.M)
30
no
(4,4)
b. If so, was the service performed in a timely fashion?
40 responses received
15 yes (38%)
25 no (62%)
c. Was the quality of the design work satisfactory?
37
responses
received
35
yes
(95%)
2
no
(5%)
d. How do you rate the service, in terms of satisfaction
with both the quality of work and the response time?
45
responses
received
4
excellent
(9%)
19
good
(42%)
14
fair
(31%)
8
poor
(18%)
e. Comments:
No response
7 Renovations and Alterations
a. Have you called upon the Space Maintenance Facilities
Branch (SMUB) for service during the past year?
73 responses received
63 yes (86%)
10 no (14%)
b. If so, did the requirement involve:
123 responses received
25 major renovations (20%)
50 minor work (41%)
39 trouble calls (32%)
9 other (7%)
6
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
Page 5
c. Were you gen..rally satisfied with the response time?
63
responses
received
36
yes
(57%)
27
no
(q3%
d. Was the work done efficiently and with a high ..degree
of expertise?
55
responses
received
45
yes
(82%)
10
no
(18%)
e. Are you generally satisfied with the condition of your
office environment, in terms of paint, carpeting, etc.?
64
responses
received
36
yes
(56%)
28
no
(44%)
f. If not, of what specific problems are you aware?
No response
g. How do you rate SMUB's level of performance?
66
responses
received
4
excellent
(6%)
42
good
(64%)
14
fair
(21%)
6
poor
(9%)
8. Executive Dining Room
a. In your estimation, what percentage of your component's
eligible employees use the Executive Dining Room (EDR)
on a regular basis?
No response
b. Are they satisfied with the menu selection?
31
responses
received
28
yes
(90%)
3
no
(10%)
7
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
Declassified and Approved For Release 2012/08/16.: CIA-RDP90-00379R000100080001-6
c. How do they rate the quality of service?
32
responses
received
11
excellent
(35%)
19
good
(59%)
2
fair
(6%)
0
poor
(0%)
d. How do they rate the quality of food?
32
responses
received
4
excellent
(12%)
22
good
(69%)
6
fair
(19%)
0
poor
(0%)
How do they rate the environment? (cleanliness, decor,
etc.)
32
responses
received
13
excellent
(41%)
14
good
(44%)
5
fair
(15%)
0
poor
(0%)
f Overall, how do they rate the EDR in terms of menu
selection and quality of food and service against
prices charged?
37
responses
received
10
excellent
(31%)
17
good
(53%)
5
fair
(16%)
0
poor
(0%)
Comments:
No response
Page 6
9. Interior Design
a. Is your component satisfied with the product/service
information and advice as provided by the Interior
Design Consultant (IDC/LSD)?
8
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
Declassified and Approved For Release 2012/08/16 : CIA-RDP90-00379R000100080001-6
52 responses received
37 yes (71%)
15 no (29%)
b. Are the special design solutions as planned by the IDC
helpful to your component?
44 responses received
34 yes (77%)
10 no (23%)
C. Are the consulting services of the IDC useful to your
component?
42 responses received
34 yes (81%)
8 no (19%)
d. Do the choices in colors and styles of carpet, furniture,
draperies, and painted doors offer sufficient variety to
obtain a cheerful, but practical, work environment?
54 responses received
42 yes (78%)
12 no (22%)
e. As limited as the Fine Arts Commission's selections are,
does your component feel that the IDC is responsive in
showing available holdings?
SO responses received
40 yes (80%)
10 no (20%)
f. Generally, how do you rate'LSD in the area of interior
design?
SO responses received
5 excellent (10%)
35 good (70%)
2 fair (4%)
8 poor (16%)
10. Headquarters Parking
a. Are the employees in your component satisfied, for the
9
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
most part, with the parking conditions on the Aead-
quarters compound?
63 responses received
39 yes (62%)
24 no (38%)
b. Do the find the annual allocation of permits fair
and equitable?
60 responses received
43 yes (72%)
17 no (28%)
Page 7
c. If either of the above are negative responses what,
specifically, is the cause of their dissatisfaction?
No response
d. Have viable alternatives been suggested by them?
27 responses received
6 yes (22%)
21 no (78%)
e. All things considered, i.e., medical parking, carpools,
visitor parking, limited space, etc., how do you rate
LSD's administration of the parking program?
54 responses received
5 excellent (9%)
36 good (67%)
8 fair (15%)
5 poor (9%)
f. Comments:
No response
11. Vending Machines
a. Are vending machines in your area generally well
stocked?
69 responses received
52 yes (75%)
17 no (25%)
10
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
Declassified and Approved For Release 2012/08/16 : CIA-RDP90-00379R000100080001-6
b. Are microwave ovens and other pieces of equipr-nt
well maintained?
68
responses
received
54
yes
(79%)
14
no
(21%)
c. Are snack bars clean and orderly?
69
responses
received
50
yes
(72%)
19
no
(28%)
d. How do you rate vending service & snack bar areas?
70
responses
received
3
excellent
(4%)
39
good
(56%)
20
fair
(29%)
8
poor
(11%)
e. Comments:
No response
12. Headquarters Building Maintenance & Operation
a. Do you find the cleanliness of offices, corridors, and
public areas up to your level of expectations?
67
responses
received
40
yes
(60%)
27
no
(40%)
b. Are your office areas cleaned on a regular schedule?
67
responses
received
44
yes
(66%)
23
no
(34%)
c. How do you rate the custodial force?
67
responses
received
1
excellent
(1%)
39
good
(58%)
25
fair
(38%)
2
poor
(3%)
11
Page 8
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
e. How do you rate the condition of the compound", grounds
and roadways?
64
responses
received
20
excellent
(31%)
36
good
(56%)
7
fair
(11%)
1
poor
(2%)
f. Overall, how do you rate the maintenance and operation
of the Headquarters building?
4
excellent
(6%)
39
good
(60%)
18
fair
(28%)
4
poor
(6%)
13. Please use this space to make any observations you choose,
if they are pertinent to questions above, cite question
number in your response.
None
12
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
At
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6
Logistics Services Division
Support Questionnaire
Declassified and Approved For Release 2012/08/16: CIA-RDP90-00379R000100080001-6