"IMAGE" POSTER -- "STEPS TO SUPERIOR SERVICE"

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90-00379R000100050004-6
• Release Decision: RIPPUB
• Original Classification: K
• Document Page Count: 2
• Document Creation Date: December 27, 2016
• Document Release Date: August 27, 2012
• Sequence Number: 4
• Publication Date: July 1, 1986
• Content Type: MISC

Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100050004-6
STAT
STAT
STAT
STAT
STAT
STAT
ROUTING AND RECORD SHEET
SUd1KT: (Optional)
"Ima e
" Poster --
"Ste s to "
per;
ExTENSioN
tro.
C/ IMSS /OL
DATE
1 Jul
TO: (
build6q)
and
DATE
CtffKER'S
COMMENTS (Numbs ?ach comment to Chow ham whom
IlECE1VED
t'ORWARDED
INITIALS
b whom. Draw o ling across column oh~r each comment.)
1.
DD/L
~
~/
0 to 2: John, you had asked to
see the poster before it's printed
3?
The Ilford is attached for approve
~
This will be 18 x 24", on poster-
D/L
quality paper. P&PD has designed
3?
the text layout flush-right to
balance the graphic emphasis on
the left. In the larger size
,
4?
the text "steps" will be easier
to read than on the attached.
s?
C/IMSS/OL
With two minor corrections for
spacing, it looks fine to me.
Recommend
our a
roval
6.
y
pp
.
~.
Ton}
\
e
1
.
9.
10.
11.
1 ~.
13.
14.
i s.
~y M 610 ~
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100050004-6
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100050004-6
~~ x~,
OFFICE
OF
LOGISTICS
Be courteous.
Develop a support ethic.
Treat people as special -- and mean it.
Stress "can do" instead of "can't do."
Look for solutions, or alternatives, to problems.
Be positive. Don't make excuses or pass the buck.
Develop a better understanding of your customer's needs.
Help the customer develop requirements and plan steps in detail.
Explain anything that affects your timeframes for providing support.
Give logical, realistic, credible, consistent reasons for actions.
Avoid making commitments with no basis--or promises you can't keep.
Visit, call, or send AIN1 messages instead of memos when you can.
Return telephone calls and AIM messages promptly.
Avoid saying "send me a piece of paper" until you know it's needed.
Give voluntary feedback on job status.
If you don't have answers, find them and get back to the customer.
Learn the authority required -- and additional information sources.
Tell the customer if unexpected complications arise -- and steps
you're taking to eliminate or minimize them.
Communicate to resolve problems; don't "sit and stew on them."
Maintain friendly, informative contact.
Learn all you can to improve your job performance.
Take rp ide in your job.
Declassified in Part - Sanitized Copy Approved for Release 2012/08/27: CIA-RDP90-003798000100050004-6