STUDY OF OL'S SERVICE ENVIRONMENT AND WAYS TO ENHANCE OL'S IMAGE

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90-00379R000100010005-9
• Release Decision: RIFPUB
• Original Classification: S
• Document Page Count: 6
• Document Creation Date: December 23, 2016
• Document Release Date: August 27, 2012
• Sequence Number: 5
• Content Type: MISC

Declassified and Approved For Release 2012/08/27: CIA-RDP90-00379R000100010005-9
STUDY OF OL's SERVICE ENVIRONMENT AND WAYS TO ENHANCE OL's IMAGE
QUESTIONS FOR SELECTED AGENCY COMPONENTS
1. What services/support does the Office of Logistics (OL)
now provide to your component?
2. What are your component's perceptions of the quality,
timeliness, general responsiveness, and overall value of
OL's services and support? Please key your answers to the
items in #1 above.
(continue this question on next page)
SECRET (when filled in)
I Declassified and Approved For Release 2012/08/27: CIA-RDP90-00379R000100010005-9
 Declassified and Approved For Release 2012/08/27: CIA-RDP90-00379R000100010005-9
STUDY OF OL's SERVICE ENVIRONMENT AND WAYS TO ENHANCE OL's IMAGE
-- QUESTIONS FOR SELECTED AGENCY COMPONENTS
3. How could OL improve the services/support it already
provides to your component? Please key your answers to #1
and #2 above.
4. What additional services/support could OL provide to
your component?
Present or near future (specify time-frame desired and
coordinations/approvals required; rank in order of priority)
(continue this question on next page)
2
SECRET (when filled in)
4 Declassified and Approved For Release 2012/08/27: CIA-RDP90-00379R000100010005-9
 Declassified and Approved For Release 2012/08/27: CIA-RDP90-00379R000100010005-9
STUDY OF OL's SERVICE ENVIRONMENT AND WAYS TO ELIdANCE OL's IMAGE
-- QUESTIONS FOR SELECTED AGENCY COMPONENTS
Long-range (specify time-frame desired and coordinations/
approvals required; rank in order of priority)
5. How does your component view OL in terms of courtesy and
professionalism? (If contacts involve more than one OL
staff or division, please rate each OL component separately
or, if preferable, rate according to the service or support
rendered.)
(continue this question on next page)
3
SECRET (when filled in)
t..-..Y.V - Declassified and Approved For Release 2012/08/27: CIA-RDP90-00379R000100010005-9
 Declassified and Approved For Release 2012/08/27: CIA-RDP90-00379R000100010005-9
STUDY OF OL's SERVICE ENVIRONMENT AND WAYS TO ENHANCE OL's IMAGE
-- QUESTIONS FOR SELECTED AGENCY COMPONENTS
6. What service/support functions of OL are best understood by
your component? Least understood?
Best understood (Is additional information needed and by
whom?)
Least understood (Is additional information needed, and by
whom?)
7. Do you believe that your component's overall impression of
OL is favorable or unfavorable? How could that image be
improved?
4
SECRET (when filled in)
Declassified and Approved For Release 2012/08/27: CIA-RDP90-00379R000100010005-9
 Declassified and Approved For Release 2012/08/27: CIA-RDP90-00379R000100010005-9
STUDY OF OL's SERVICi ENVIRONMENT AND WAYS TO ENHANCE OL's IMAGE
-- QUESTIONS FOR SELECTED AGENCY COMPONENTS
8. What other factors (human, organizational, etc.) influence
your component's perception of OL? If negative, how can
they be changed to a positive perception?
9. Do you have suggestions as to which media could be most
effective in communicating to members of your component the
totality of support and services OL provides? (E.g.,
Employee Bulletins, OL newsletter, multi-media presentation,
pamphlets, brochures, posters)
SECRET (when filled in)
t'" Declassified and Approved For Release 2012/08/27: CIA-RDP90-00379R000100010005-9
 Declassified and Approved For Release 2012/08/27: CIA-RDP90-00379R000100010005-9
STUDY OF OL's SERVICE ENVIRONMENT AND WAYS TO ENHANCE OL's IMAGE
-- QUESTIONS FOR SELECTED AGENCY COMPONENTS
10. What training courses attended by your personnel (e.g., EOD
courses such as Intro to CIA) would you suggest include
additional information about OL people and activities?
Please elaborate.
11. What other suggestions, not specifically addressed in this
questionnaire, do you have for improving OL's image
throughout the Agency?
6
SECRET (when filled in)
Declassified and Approved For Release 2012/08/27: CIA-RDP90-00379R000100010005-9