LETTER TO JOHN HOLMES FROM P. GLOVER EPPERSON

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90-00191R000100080021-2
• Release Decision: RIPPUB
• Original Classification: K
• Document Page Count: 1
• Document Creation Date: December 23, 2016
• Document Release Date: August 1, 2013
• Sequence Number: 21
• Publication Date: October 15, 1986
• Content Type: LETTER

Declassified in Part- Sanitized Copy Approved for Release 2013/08/01 : CIA-RDP90-00191R000100080021-2
STAT
STAT
STAT
STAT
15 October, 1986
John Holmes
Management Science America, Inc.
61 S. Paramus
Paramus, N.J. 07652
Dear Mr. Holmes:
During the period of September 26 through October 9, we experienced considerable
difficulty in expanding a file in the Purchasing system. I feel we had
sufficient IDMS expertise to carry out the required tasks. What we did not have
was sufficient experience with the MSA software. We turned to the hotline for
support in what we considered to be a relatively common thing to do - expand
data files. We found support very difficult to come by. The individuals would
acknowledge the steps we proposed to take, but they had no actual experience
with the process. In the end, we were able to solve the problem with our own
resources after several days of concentrated effort.
The point is not so much this particular exercise, but rather the very limited
IDMS support apparently available via the hotline. In the past we have depended
on Angie Thurmond and Jean Tucker, but Angie has been promoted and Jean is not
reached on the hotline.
What I really need to know is how many individuals and who specifically can be
reached on the hotline - for each of the three packages - that can assist with
IDMS questions. I need specific names so that when we can't get an answer from
the assigned individual, we can suggest that they talk with so-n-so. I need the
number of individuals available so that I can better understand the depth of
support available. Now that this exercise is complete, we have documented the
steps to follow. Our concern is that when we are faced with another MSA/IDMS
problem, that there is limited support available on the hotline.
For more information, you may call me at
CC:
Sincerely.
Declassified in Part- Sanitized Copy Approved for Release 2013/08/01 : CIA-RDP90-00191R000100080021-2