ROUTING AND TRANSMITTAL SLIP THRU ADDA TO DDA FROM MARIE

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP84B00890R000200030080-7
• Release Decision: RIPPUB
• Original Classification: K
• Document Page Count: 9
• Document Creation Date: December 19, 2016
• Document Release Date: October 17, 2005
• Sequence Number: 80
• Publication Date: March 11, 1981
• Content Type: FORM

Date
Appr 2Q85TT___ PIA-RDP$BUB?bR1200030080-7
'C
av~ or dT G aDease_
TO:
[dame, office symbol, room number,
buliding, Agency/Post)
A D DA
Initials
Date
3
DDA
s.
a
ction
File
Note and Return
provai
For Clearance
Per Conversation
s Requested
For Correction
Prepare Reply
irculate
For Your Information
See Me
mment
investigate
Signature
Coordination
Justi
You wanted to talk to the Chairman of the
Cafeteria Committee, I before issuance of
the employee questionnaire. Prior to your meeting
you may want to read the background information on
the Cafeteria Committee, provided by the Office of
Logistics.
A, a ~'
Marie
3.O p -r K.
DO NOT use this form as a RECORD of approvals, concurrences, disposals,
clearances, and similar actions
FROM: (Name, org. symbol, Agency/Post)
EO/DDA
5041-102 - ()WIL F RM 41 Rev. 7-76)
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HEADQUARTERS BUILDING CAFETERIA
1. The Headquarters Building and Cafeterias STAT
are operated by a nonprofit organization, Government Services,
Inc. (GSI), thru a contract with the General Services Admin-
istration (GSA). GSI has operated the food service at Head-
quarters since its initial occupancy and is one of the principal
food service operators for the National Park Service throughout
the nation. GSI is chartered by the U.S. Congress and is in-
corporated in the District of Columbia.
2. The present GSI/GSA contract was written in July 1971
and covers some 35 GSA buildings other than Headquarters and
In general, this contract provides for GSI to
be responsible for the food service operation at Headquarters
in space assigned to them by GSA. GSA, in turn, provides the
rent free space, furniture, original equipment, utilities,
maintenance, and necessary repairs to the physical space. The
contract provides for termination by either party without cause
upon giving 365 days notice of intention to do so. In July
1979 this contract was amended to provide phase out of GSI
over a ten year period. Two candidates for phase out will be
jointly selected by GSA and GSI in February and August of each
year. GSA will then have one year to solicit bids from other
vendors to provide food service in the selected buildings.
3. The food service operation at Headquarters is unique
in that it serves a large but varying number of customers,
1200 a day for breakfast, 3,200 for lunch, and 50 for dinner.
The suburban location in the affluent McLean residential area
provides little source for local labor. Therefore, the
majority of GSI employees are transported by bus, at GSI expense,
from downtown Washington, D.C. The Agency's security require-
ments also complicate the food service management by -requiring
an "overt employees" service in the North Cafeteria and a
"covert employees" service in the South Cafeteria.
4. In order to improve the physical and aesthetic environ-
ment of the cafeteria, GSA, last year, funded the replacement
of all furniture, installed planters for live plants, and
constructed partial height stucco walls to screen the dirty
dish racks. Although GSA coordinated this effort thru the
Office of Logistics and the Agency's Fine Arts Committee, some
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HEADQUARTERS BUILDING CAFETERIA
Agency employees voiced strong objection to the project after
it was completed. Most of these objections were from individ-
uals who, mistakenly, believed that the project had been funded
by GSI profits from the food service operation at Headquarters.
5. As in any mass institutional food service operation,
there are legitimate complaints during certain times of oper-
ation. Shortage of GSI personnel at unpredictable times can
cause long waiting lines, shortage of utensils, and overflowing
dish racks. However, these complaints are minimal and are
generally quickly corrected by the Cafeteria Manager, Russ
Arnold.
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'1'O '1'111? 1?N't I'LOYl:1?:
You are among the entployecs at Iteadquarters and I Iwho
have been randomly' selected to receive this questionnaire. The purpose of this
questionnaire is to determine attitudes about the cafeteria and its services and
to elicit comments and suggestions for improvement. liven if you only rarely
use the cafeteria, you arc encouraged to make specific comments and sugges-
tions in the space provided at the end of this questionnaire.
Your views are important and all suggestions will be given serious
consideration. 11' we are able to determine what it will take to increase em-
ployee satisfaction with the cafeteria and its services, you may be sure that we
will make every effort to implement the necessary changes.
This is a good opportunity for you to make your views known. It should'
take no longer than It) minutes to complete the questionnaire. Please return it
within 5 working days, just fold and staple the art so that the preprinted
address is showing and put in the Agency mail.
Thank you for your cooperation,
Max t Iut;cl
Deputy Director for Adntinistr:rtion
STAT
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I. I[oil oi'(cn drr Noll briN food or drink it, file cafeteria'
t{tl'Ie;tse use the scale below. Select the letter '~ hieh e rrc~t nnd~ to the i're-
4~c?vtucneY of usage and write that letter in the column labeled "I rcqucncy.'' In
(he next column, indicate the time of el,t\ you n'uall make these purchases.
In the last Column, enter an estimate of the amount of ntonc\ you iiornialfv
spend
a. Daily cf. I to 3 times it month
b. 3 to 4 times a week c. Very rarely
c. I to 2 times a week I. Never
Li
/Yrt.d r~
Period Frequency Usual Tirtoe Of D_ay Amount Spent
Breakfast
Morning Brcak
Lunch
A ftcrnoon Break
Dinner
2. Which statement best describes your lunch eating habits?
a. I don't normally cat lunch.
b. I normally buy lunch in the cafeteria.
c. I ustutlly4brown bag~and eat it in the eafcteria.
d. I usually%rown bar ind eat. it at desk or else\\here.
C. I usually use vending machines to buy Inneh.
f. I usually cat in area fast food restaurants.
g. I usually cat in other area restaurants.
Ii. Other
4
4) f you answered c, f or? >; t ltlr~ i} " aho\c. 11(m much do you usually
spend for lunch?
A
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3. lu this question, you are asked to e aluale Certail' aspects ~f' the. cafeteria.
-P 0-- f you use the cafeteria rare!N, place a cltech mark here
anti skip to question 4 j)l.ouk at each aspect (Xt'through i and choose the
adjectite >,Itich most ue:u'I} describes your etaluation of that aspect. Place an
x" in the box *rhich corresponds to your choice. (NO! E: The spares to the
k?ft of the aspect letters helwm are for use ~tilliluestiotr
a. I.cn"nh of 11110 I'm-
b. i\v'ailability of sil%erw,lre
c. I.ine length for food
d. t:angc 01, food selection
C. Service at food st:ttiurl
f. Sj/C of purl iun
r. Line Ien1"tIi 1,01 ca,hicr
h. C'a;hicr service
i. Tastilles." of Coo(]
1. \ uInc ,'I. l d for price ha iii
k. l::ltirrt cn~'irunrncnt
k -1;
k-\-MI hutti look again :it the ilenl ahote autl deride %-hich a,{-ects ttuuld hate to
A
io111rote either to raise your le+cl of satisfaction tNith the cafeteria or get you
to use it ruorc. For those asl,cels enrich need ilttprolentcnt, ttetelluine the order
of their inlltortaure to you and rnnk them from most important to least intpor-
I:urt_ Place the muncher one ( I) in the space to the left of lite item of the one you
consider most important to iruprote, t%to (2) in the space for the next most
i-nporlaltt, etC.
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 /4 -L. CJ
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4. 114m much more would you be willing to spend for lunch in the cafeteria if
there here a concomitant inrpromement in the food or the ser,lice?
a. No more
1). Up to H Y( snore
c. 10 to 2 5` (' inure
d. 25 to W; M ON
e. ~O to 100` t,, more
1'. More than tN%ice as much
5. Would you be willing to use the cafeteria for lunch at different times (earlier
or later) than you now do if that would lead to an improvement in service or
food quality?
a. Yes
b. No
c. Possibly
d. Not applicatble- -1 don't use the cafeteria.
6. 1lo% much influence do you Perceive the cafeteria as hating upon your
oterafl Satisfaction tthcre you work?
a. The cafeteria is a totally unimportant part of my working environ-
ment; any change in its quality would not affect my overall satisfaction at all.
b. the cafetcri;t is but a trivial part of illy working envircmntent: any
cha rlge in its ggtt:tlity %woulcl, hurcl.t affect toy overall satisl"action.
c. l he cafeteria i, :t minor hart of my working envuonment: any change
in its clu;tlity ctiould affect my o erall .:tti,l:tctiun. but only' to a .cnrcr// degree.
ti. 'I"hc cafeteria is modtrute p;trt of my working environment: any
ch;tilge in its quality ttoulcl rr tipruhl,t alfeet. my overall satisfaction.
C. lime eafctcri;t is a major part of illy corking ettvlronlllCtlt: any change
ill it, ctrtality could .~nhsrrnrtiull.t' affect my overall satisfaction.
I I'hc cafeteria is the rnc>>t inr;~u,-tant part of niy tkorkine, crtvironment;
any change in its ctu.llity fur Letter or \\orsc ttould gi-c?crrll affect Illy over-
all satik,f:tction with here I ~wrk.
,,,two
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7. Where do Nou vvork'
a. I Ie:r(.Ik;LM rtcr;
STAT b
C. Other -
8. What is our grade (or other pay scale equiFalent)?
9. Ilow mauy Nears ha%c you itiorkcd for the Agency?
Please use the spree beluww to express your views about the cafeteria Which
you think were not adcquately covered in this survey. Positive, constructive
Comments, as \~ell as neL:rti\c conu.ucnts, \611 be ready appreciated.
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