COURSE REPORT FOR MANAGEMENT AND SERVICES REVIEW: TRENDS AND HIGHLIGHTS NO. 45 (3-74)

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP78-03572A000100030010-1
• Release Decision: RIPPUB
• Original Classification: S
• Document Page Count: 25
• Document Creation Date: November 16, 2016
• Document Release Date: March 1, 2000
• Sequence Number: 10
• Publication Date: January 3, 1974
• Content Type: MF

25X1A
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3 January 1974
MEMORANDUM FOR: Director of Training
SUBJECT : Course Report for Management and Services Review:
Trends and Highlights Number 45 (3-74)
The provided the setting for the forty-
fifth Management and Services Review: Trends and Highlights from 10
December to 14 December 1973. Although no one coherent theme arose
during this running, it was apparent from many of the presentations that
the Management and Services Directorate is still adjusting to the chang-
ing times.
TIM CLASS
Although 43 officers enrolled in this running, by the end of the
week the number was reduced to 41 after one participant became ill and
another took emergency leave to visit an ailing relative. The Management
and Services Directorate had the largest representation with 39, 13 of
whom came from the Career Training Program. The remaining four were
evenly divided between the Directorates of Intelligence and Science and
Technology.
As the attached class profile suggests this was a normal heterogeneous
group what with the age range spanning 20 to 53 years (averaging 34.1 years),
grades ranging from GS-5 to GS-14 and service with the Agency extending
from just a few months to over twenty five years. The diversity of in-
terests in this group was magnified since 13 of the 39 DDM&S officers
were Career Trainees bound for analytical and operational assignments out-
side the NW Directorate. In the evaluations some of the Career Trainees
questioned the relevancy of parts of the course for their anticipated
assignments.
COURSE CONTENT
The content of the forty-fifth Trends and Highlights consisted of
the normal standard fare with each office of the DDM&S making at least
one presentation to the group. In terms of numbers of presentations,
the Office of Logistics led the way with four. Dividing Logs presenta-
tions into two sessions -- one speaker and film in the evening followed
by a succinct and more focused session the next day -- seemed to reduce
the severe criticism which was leveled at that office the last time. The
Office of Joint Computer Services who cut their time to under two hours
was also more favorably evaluated by this group.
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Other important changes in the program consisted of holding an
evening panel session, the writing of scope notes and the eliminations
of the showing night time commercial movies. The evening panel session
with the representatives from the various Management and Advisory Groups
in the DDMAS vas in general not yell received. The session was, however,
successful to the extent that it got the group actively involved, in
asking questions and in offering counter arguments to the panelists.
The participants seemed to object more to the message of the panel than
to the idea of an evening panel session. Some of the speakers commented
on the value of the scope notes in helping them to prepare and to address
the group. Yet, it was hard to notice any significant reduction in the
amount of overlap between speaker's presentations; there is still the need
to relate the individual presentations to one another and to tie them to
the Directorate and Agency as a whole. None of the participants missed
the evening commercial film shows. Moreover, some felt that the films
presented, particularly the security film "Damage Report," was useful to
them.
SPEAKERS
The week saw only one speaker substitution, an occurrence which is
surely unusual for a program which calls upon the time of high level
DDM&S component heads. NM.1.1111.1.15 Deputy Director of Logistics,
ably replaced Francis. van Damm. Mr. Wattles, the Associate Deputy Director
for Management and Services, who quite literally threw away his prepared
text, concluded the week by speaking informally on the Agency from his
unique perspective. His talk was made doubly poignant by the fact that
it was his last working day with CIA. He received a standing applause.
COURSE ADMINISTRATION
The smooth running of the course was attributable to the support
25X1A and cooperation of the staff of the and to 25X1A
of the Senior Seminar Staff whose experience in course
management and whose willingness to share the burdens made the week
administratively uneventful.
EVALUATIONS
In place of the one page critique form, the participants were pro-
vided a detailed evaluation which sought to elicit their views anonymously
on a range of questions. The questions and the responses are attached for
your review; I would, however, like to make these observations. Clearly,
there vas an overwhelming consensus that the objectives of the program
were met, particularly the objective to update people on the activities
of the DDMAS, but there was less agreement, as exemplified in question
B, on the length of time needed to accomplish this objective. In another
25X1A question, 81 percent of those responding thought the course should not be
moved from since residency fulfilled the second objective of developing
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acquaintances "in order to enhance future work relationships." Yet, in
a question concerning the relevancy of the course as a whole to them,
not one of the 37 who responded singled out the importance of new personal
relationships to accomplishing their tasks in their present assignments.
RECOMMENDATIONS
For the January running, I would suggest that we continue to make
cosmetic changes and adjustments in the program. For example, evening 25X1A
sessions need to be replanned to attract the optimum input and involvement
from the participants. We could also eliminate the tour of the
25X1A since nearly all the participants in both courses, I have
been associated with have been dissatisfied with the tour.
For the March running, I would urge that the Intelligence Institute
25X1A be charged with developing et three day program to be conducted in resi-
dency that a package proposal be put together now and that
approval be sought from the responsible and interested components of the
DDM&S.
Following the March running I would urge that consideration be given
to making the Management and Services Review: The Trends and Highlights
an adjunct to the existing CIA Today and Tomorrow. For example, follow-
ing two and half days of CIA Today and Tomorrow in the Headquarters
Auditorium, DIMS personnel would be taken, perhaps by bus, to the
for an intensive two and half day review of their
Directorate.
Attachments:
Student Roster
Course Schedule (2)
Class Profile
Student Evaluations
25X1A
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Course Administrator
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MANAGEMENT AND SERVICES REVIEW
TRENDS AND HIGHLIGHTS
Course No. 3-74
(Forty-fifth Running)
10 - 14 December 1973
Seminar Room Administration Buildin
OFFICE OF TRAINING
Course Administrators:
Training Assistant
25X1A
Office: Room 926 Chamber of Commerce Building, Ext. 2452
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Monday, 10 December
1000-1020
MANAGEMENT AND SERVICES REVIEW
Trends and Highlights //-3-74
10 - 14 December 1973
Welcome
25X1A
25X1A The course begins with a warm welcome from the Chief 25X1A
and his staff whose hospitality you will be enjoying this week. The
a.-aker will also take the opportunity to briefly explain the missions, func-
1020-1040
Course Administration
1050-1150 CIA Today
25X1A
25X1A
Course Administrators,
Office of Training
25X1A
111111111111ln
Briefing Officer,
Intelligence Institute,
Office of Training
This presentation will cover recent changes in the Agency's organization and
CIA's external relationships in the intelligence community, the National
Security Council system and other areas. Our speaker will also describe the
present organizational structure of the Management and Services Directorate
and discuss the rationale behind recent modifications in the structure.
1150-1300 Lunch
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Monday, 10 December (continued)
1315-1415 Resource Management
Today Office of the
Comptroller
25X1A
You have heard that the Agency and each one of us is expected to "do more
with less." Our speaker from the Office of the Comptroller will explain
what the resource picture is now and what tighter resources will mean to the
Agency as a whole and to us in the Management and Services Directorate. He
will cover in some detail the Agency budgeting cycle -- what it is and how
it operates -- and discuss current planning and budgetary management practices
with particular attention focused on Management by Objectives (ABO) and Zero
Base Budgeting.
1430-1530 Agency Financial Thomas B. Yale
Operations Director of Finance
The Director of Finance will tell about the complex financial operations of
the Agency which are the responsibility of his office. He will describe his
office's objectives and discuss new simplifying and streamlining techniques
as well as the growing use of computers to perform routines as an alternative
to people.
1545-1645
Training Agency Alfonso Rodriguez
Officers Director of Training
The Director of Training, who recently reorganized his Office in order better
to prepare Agency officers for the challenges of the Seventies, will talk
about the "new look" in OTR and what it means to you. He will describe the
courses -- both the internal ones which run the gamut of the intelligence dis-
ciplines and the external ones 'which OTR can make available on demand -- the
changes in the training methods, the impact of the new technologies on train-
ing and finally the role OTR can play in the career development field.
SOCIAL HOUR AND DINNER
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Monday, 10 December (continued)
1900-2015 FILMS (optional)
"The Ultimate Machine"
This 27 minute film on the world of computers and their uses comes highly
recommended by Agency experts as a non-technical and well balanced introduc-
tion to the subject.
"Future Shock"
This film succinctly presents analysis and conclusions of
the impact of rapid change on U.S. society and culture.
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Tuesday, 11 December
0830-0915 Computers in CIA 25X1A
Director of Joint
Computer Support
The computer is here in the Agency to stay -- as an information processor, as
an analytical tool and as an assistant to managers and management. If you
aren't already aware, you will find that the computer is increasingly affect-
ing your working lives in CIA. The Director of Joint Computer Support will
acquaint you with current Agency uses of computer systems and describe the
role and responsibilities of his Office. How to get computer support and
assistance from OJCS, as well as his views on the future computer use, will
be topics the speaker will explore with you.
0930-1030 An Example of the Use
of the Computer in the MO
25X1A
Office of Joint
Computer Support
The Management and Services Directorate has been a major user of the computer
since the early 1960's. The effort to upgrade and tie together the various
uses, called Management Assistance Programs (MAP) is beginning to pay off in
results. Our speaker will explain, in laymen's terms what MAP is, how it
works, what problems it solves, who it serves, as well as other questions
which will help you to appreciate the role this particular program plays in
the MO. Where appropriate, the speaker will expand to describe other pro-
grams.
1045-1130 Equal Opportunity in CIA
25X1A
Director of Equal
Employment Opportunity
Programs
The Director of Central Intelligence is firmly committed to achieving equal
employment opportunity (EEO) for all CIA employees regardless of race, color,
religion, sex, or national origin. The Director, EEO will first present the
Agency's past record for hiring minority group members and women, compare that
record with that in another similar agency, and then cover the Agency's 1974
Affirmative Action REO Plan. In this discussion he will emphasize the prob-
lems we face, the directives he has received from the DCI, and the role that
all Agency supervisors have in fulfilling the Plan. He hopes to solicit the
views of the students on each of the action items within the Plan.
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Tuesday, 11 December (continued)
1130-1215 Lunch
1225-1310 Personnel Benefits and
Services
25X1A
Chief, Benefits and
Services Division,
Office of Personnel
We begin the coverage of the Office of Personnel on a happy note by hearing
from Benefits and Services as these are the people who work to make our lives
a little easier and our dollars stretch a little further. They not only run
the "Company Store" and the insurance office but also perform other important
services for you and the Agency. The speaker will identify the high points of
the Office's functions and tell about some of the current problems his Office
now faces in carrying out its mission.
1315-1400 Retiring from CIA
25X1A
Chief, Retirement
Affairs Division,
Office of Personnel
Although not many of you are ready to retire, it is an event and a subject in
which you should have some interest from both a personal and professional
viewpoint. Overwhelming evidence is at hand to show that those who make some
conscious preparation for retirement enjoy secure and happy retirements. A
personal interest in the subject is there for each of you; and it will become
more apparent as the years go by. From a professional point of view, you
should, as members of the Directorate of Management and Services, have a
knowledge of what the function of retirement provides for the employees of
CIA and what the function has done for the Agency. The Speaker will cover
all aspects of the Agency's program of retirement services and will describe
how retirement has been a useful tool in contributing to management goals.
Ample time will be allowed for questions and answers.
1415-1515 The Agency and Its People
in the Seventies
Finally, the Director of Personnel will offer his views
Office.
Fred Janney,
Director of Personnel
on the trends in his
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Tuesday, 11 December (continued)
1515-1700 Informal Discussion
and Reading
1900-2100
SOCIAL HOUR AND DINNER
Advising Management:
A New Input into the
Management Process
PANEL:
Chairman, MBAG
Chairman, FINSAG
Representative to
Employees Advisory
Group, OTR
25X1A
25X1A
25X1A
A new forum, known generically as Advisory Groups, has begun to flourish
throughout the Agency, in our Directorate and in component offices. These
are mechanisms for management to reach outside the vertical organizational
structure and get insights and views of the employees into the managerial
process. They also provide employees with an opportunity to get their ideas
to the attention of the highest levels of Agency management. In an informal
evening session, representatives from the Management & Services Advisory Group
(MSAG)and component offices will describe how their particular organizations
function, the purpose they serve and the issues with which they deal. There
wili then be an opportunity to explore with the panel members those things
of concern to you.
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Wednesday, 12 December
0815-0830
25X1A
25X1A
0845,1015 Communications in
the Seventies Deputy Director of
Communications
Your visit will begin with an overview of the Office of Communi-
cations by the Deputy Director and manager of the largest of all Agency offices.
The major emphasis of his presentation will be on the current activities and
problems of the Office as well as its future plans and programs. One problem
which will be discussed is the one of how Comma hopes to meet the rising de-
mand for vital communications during a period of declining resources.
1030-1200 Training Communicators
25X1A
Office of Communica-
tions Services/Career
Management Division/
25X1A
25X1A
The Chief of will briefly describe the
activities of this modern and technically advanced training complex. The
class will then split into four groups and tour the training facilities and
radio station base.
1200-1245 Lunch
1245-1300
Covert Communication: 25X1A
In Support of Agency Chief Office of Com-
Operations munications Engineer-
ing/Covert Engineering
Division/Covert Com-
munications Facility
The Office of Communications maintains a facility for system development,
storage, test and repair of Covert Communication equipment used in support of
(continued)
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Wednesday, 12 December (continued)
Agency operational activities. Following a brief introduction to the Covert
Communication facility you will tour the facility and have an opportunity to
see some of the equipment that the Office of Communications uses to support
covert operations.
1300-1430
TOUR - Covert Communications
Facility
143o-1445
1500-1550
Developments in the
John Tietjen, M.D.
Office of Medical Services
Director of Medical
Services
The Office of Medical Services does a. lot more than give you a physical exam
when you ROD. The Director of Medical Services will elaborate on what other
services are provided for you in both a, professional capacity and in your per-
sonal life. He will identify problems within the Agency which concern the
medical and psychiatric staff and describe the programs the Office has res-
ponded with to alleviate these problems. Finally, he will cover the plans the
Medical Services Staff would like to implement in the near future.
1600-1650 The Clinical Division's
Quest
25X1A
Chief, Clinical Division,
Office of Medical
Services
The Clinical Division is one of the four Divisions of the Office of Medical
Services and has as one of its responsibilities recommendations on the physical
fitness of Agency employees. The Chief of this Division will share his views
on how his staff carries out this important responsibility.
He will also present:
a. The Clinical Division's Accomplishments (Highlights) by way of Techni-
cal Capability Augmentation and Professional Capability Refinement.
b. The Clinical Division's Goals (Trends) in the area of Medical Services,
Research and Development and Rapport.
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Wednesday, 12 December (continued)
A question and answer period could include an analysis of some of the major
health problems of Agency employees and what it means to have "Medical Hold"
placed on your file.
SOCIAL HOUR AND DINNER
1900-2000 FILM (optional)
"Damage Report"
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Thursday, 13 December
08/15-1215 The Office of Security
Today
Howard Osborn
Director of Security
and Representatives
from Security
The Director of the Office of Security will present a broad overview of the
missions and functions of his Office, touching upon new developments and cur-
rent trends in all branches of security?personnel, technical and physical.
He will spend some time talking about the new challenges and the changing
nature of the security threat which faces CIA today, such as leaks of classi-
fied information to the press and bomb threats by terrorists. He will describe
how his Office has responded to these threats.
The Director of Security will be followed by a member of his Office who will
fill you in on many of the details of the role of security today with emphasis
upon the activities of personnel and physical security.
The class will then move to the gymnasium to hear from an officer from Secu-
rity's Technical Division. You will hear of the challenges in this area which
the Agency faces from an increasingly sophisticated opposition. The speaker
will demonstrate techniques the opposition has employed to penetrate US in-
stallations overseas and will show you equipment the security officers use to
prevent, detect and neutralize these penetrations.
25X1A
1315-1400 Records Management in
CIA Today Special Assistant for
Information Control
The flow of information is what sustains the intelligence process, and manag-
ing this flow is a function which falls to the Information Systems Analysis
Staff. The Chief of this Staff will give you some appreciation for the para-
meters of data flow and provide you with some insight into the meaning of
records management in today's environment. Our speaker will then expand his
discussion to include some of the other functions of his staff which would
not naturally be associated with records management; for example, his staff
is responsible for meeting the requirements of the Freedom of Information
Law. He will also describe what word processing means and the role his office
plays in the new field.
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Thursday, 13 December (continued)
1415-1500 Think Small: The
Agency Micrographics
Program
Systems Analyst,
Microfilm Programs
Branch
One method for facilitating the handling and storage of information is to re-
duce its bulk size. The Chief of the Microfilm Branch will take you on a
fascinating and delightful trip through the tiny world of Micrographics. You
will discover the great potential micrographics offers for controlling over-
burdened and sometimes inefficient paperwork systems and hopefully come away
with a better understanding of how this technology might well serve your own
or your office's information storage needs.
1515-1610 Tour of the Records
Center
25X1A
25X1A
Chief, Agency Archives
and
25X1A
Chief, Agency Record
Center
Located at is the Agency facility for housing the records
and archives. Following a brief introduction to the Records Center, you will
have an opportunity to see at first hand the complexity and enormity of manag-
ing Agency records today and to hear about the Center's existing capabilities
and plans for the future.
SOCIAL HOUR AND DINNER
1900-2000 Printing for the
Seventies
25X1A
Chief, Printing
Services Division,
Office of Logistics
An entertaining and informative film about the printing services world will
give you an appreciation of how the Printing Services Division keeps pace with
the changing demands of the customers to provide services for a variety of in-
telligence publications. You will also get a flavor for the equipment and
the technologies involved in printing Agency publications. The Chief of the
Printing Services Division mill be on hand to cover some of the very recent
developments in his Office and to demonstrate to you some of the newer tech-
niques which have affected his Office. You will then have an opportunity to
ask questions.
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Friday, 14 December
0830-1100
An Overview of the
Office of Logistics
g*aaasJ;
hertbAS Director of Logistics
end Representatives
The Director of Logistics will present an overview of recent developments
within his Office, particularly now that hostilities in Southeast Asia have
abated. He will identify significant factors -- both within the Agency and
externally -- which will influence the future course of his Office. The
Director of Logistics will be followed by divisional representatives who will
pinpoint the important trends in their components and trace their probable
evolution over the next few years.
1115-1200 The Special Support
Assistant
25X1A
Deputy;
Special Support
Assistant
Although the Management and Services Directorate is organized to serve the
entire Agency, the unique requirements of the Directorate of Operations re-
quire that major portions of the M&S effort be concentrated there, particular-
ly in the overseas field stations. The Deputy Special Support Assistant will
describe his role in assuring adequate, proper, and timely support to the
DDO and in serving as the focal point for the DDO and the DDM&S in the resolu-
tion of problems of mutual concern.
1200-1300 Lunch
1315-1430
A Perspective on the Robert S es
Management and Services Associate Director
Directorate for Management and
Services
During this week you have devoted considerable time to learning the "nuts and
bolts" of the operations of the offices and components of the Directorate.
Nov, it is time for the big picture and the broad trends. The Associate Di-
rector for Management and Services will survey current issues and problems
which confront and concern his Directorate's operations. He will identify
various factors which are likely to influence or change the future course of
DDM&S activities.
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Friday, 14 December (continued)
1430-1500 Final Administration
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Directorates:
MANAGEMMT AND SERVICES REVIEW
TRENDS & HIGHLIGHTS
10 - 14 December 1973
Class Profile
DIMS -- 25
Career Trainees -- 13
DDS&T -- 3
DDI -- 2
Total -- 43
Age Average: 34.1
Range : 20 - 53 years
Grade
Average: 9.0
Range : 5.0 - 14.0
Agency
Service Average: 7.5
Range : 3 months - 25 + years
(total years 325/43)
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A
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gBJECTe: eporfor Management and Services Beviey: Trends and Highlights No. 45 (3-74)
10 - 14 December 1973
FROM:
Course Administrators
926 Chamber of Commerce
EXTENSION
2063
NO.
DATE
3 January 19711- .
\-e-
TO: (Officer designation, room number, and
building)
DATE
OFFICER'S
INITIALS
COMMENTS (Number each comment to show from whom
to whom. Draw a line across column after each comment.)
RECEIVED
FORWARDED
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