FOIA FAX REPAIR TICKET 2

• Document Type: FOIA
• Collection: FOIA Collection
• Document Number (FOIA) /ESDN (CREST): 06718863
• Release Decision: RIPPUB
• Original Classification: U
• Document Page Count: 2
• Document Creation Date: December 28, 2022
• Document Release Date: September 27, 2018
• Case Number: F-2015-02717

Approved for Release: 2018/09/18 C06718863
UNCLASSIFIED//Feee-
Maintenance call (
Ticket Details
HW - Fax - Not Working /
Work Log
Duplicate ticket cancelling
was created 12/9/15 and resolved on 12/10/15
Maintenance call ( (Parent Ticket)
was created 12/16/15 and resolved on 12/22/15
Ticket Details
(Previous tickets made for fax machine
/
(child ticket))
)
User had tickets put in to correct issues with fax and it was resolved, but
now when people fax to machine it just continually rings, does not send fax
at all. User needs machine looked at again.
Information from previous ticket:
User reports that their unclassified fax machine is not working. This fax is
the one that Freedom of Information Act requests come through on, so they
need it working. User says a light is blinking, and is getting a "load
paper" message despite the fax being loaded with paper. They have tried
rebooting the fax, but it still will not work. Before it stopped working,
they were also getting two black lines down papers coming out of the fax.
Make/Model = Ricoh 3320L
SN = A353870108 (not sure if SN, but was by a barcode)
Fax # = 703-613-3007
12/15/16 -Tried to contact customer and voicemail is not set up on her
secure phone
12/16/15 - Owner group changed from
Reason for Reassignment: Unable to resolve
12/17/16 - User is requesting a status update on this request. User states
this is urgent. This is the office Of Freedom of Information and
communication through FAX is used daily and sometimes hourly
UNCLASSIFIED/if-DUO
to
Approved for Release: 2018/09/18 C06718863
Approved for Release: 2018/09/18 C06718863
UNCLASSIFIEDHFOU0
12/17/16
Request part for \ A3538700108
Paper End Sensor
Part ready for pickup
Replaced the paper tray switch.
UNCLASSIFIEDHFOU0
Approved for Release: 2018/09/18 C06718863