FACILITIES SUPPORT FEEDBACK SUBMISSION - FOOD SRVCS DUNKIN DONUTS SUB W/O NOTICE! BBP

• Document Type: SPECIALCOLLECTION
• Collection: FOIA Collection
• Document Number (FOIA) /ESDN (CREST): 06460854
• Release Decision: RIPPUB
• Original Classification: U
• Document Page Count: 1
• Document Creation Date: March 16, 2022
• Document Release Date: June 17, 2016
• Case Number: F-2015-01600
• Publication Date: August 20, 2014

Approved for Release: 2016/05/23 C06460854
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Wednesday, August 20, 2014 7:12 AM
Fa
es Supp
Feedback Submission - Food srvcs Dunkin Donuts sub o notice! BBP
fE:C3. Double
Subject: Food srvcs Dunkin Donuts sub w/o notice! BBP
Feedback: This morning DD substituted their awesome hash-browns to
even notifying any of the customers.
rii
I believe the cost. of DD hash browns are more than those at BK, yet every customer who ordered HB
DD today were charged the Dunkin price and served the Burger King hash browns.
It was a huge disappointment upon opening the bag and seeing the hash browns substituted for those
God-awful things from BK.
It is typical business practice in the food industry to make your customers aware of any substitutions. The
customer should be TOLD before ordering and paying. The price should also reflect the poorer quality
product.
I am sure I will not be the only one complaining about the DD hash browns today. Not to be dramatic, DD
hash browns are the crowning glory of a DD breakfast!
Can someone please look into this? I nor anyone else should over pay for a lesser quality substitution, nor
should they be surprised that this occurred in the first place once they open the bag.
Thanks
Submitted y.
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Approved for Release: 2016/05/23 C06460854